Carol Frederick Email and Phone Number
Carol Frederick's Location
Portland, Oregon Metropolitan Area, United States, United States
Carol Frederick's Contact Details
Carol Frederick personal email
- Valid
About Carol Frederick
A Project Manager, Business Analyst, Quality Assurance Testing Engineer, and Release Manager in the information systems and consulting field for over 30 years, providing services in testing, designing, monitoring, & reporting on relational database systems and Interactive Voice Response (IVR) systems for clients in a wide range of industries including state systems, healthcare, insurance, retail, logistics, telecomm, auto warranties, & call centers. Development of multi layered test plans and scripts, complex technical business solutions and communication of project estimates, plans, deliverables, & status to team members and appropriate levels of management. Responsibilities include: analyzing informational needs, modeling business processes, producing functional & technical specifications, diagramming data models, and design of network system specifications. Also authored training plans, manuals, &systems operations procedures. An excellent working knowledge of applications & systems development methodologies, object oriented design (FoxPro, Access, Visual Basic), Web based applications (ASP.net, .NET, ADO), time reporting tools (Microsoft Project), report tools graphical diagram (Visio, Word), and Microsoft Office Suite. Extensive experience in utilizing formal Business Analyst techniques & project control status reporting. IVR design, testing, call flows, speech recognition & tuning, Hammer, automated & manual testing.Self-motivation, attention to detail, ability to handle multiple tasks & to work effectively in a team environment while promoting important skills such as organization & written/oral communication. Qualified to build & assist teams to accomplish objectives & priorities, establish and communicate team leadership, negotiation skills, & decision-making. Capable of communicating a strong sense of urgency to develop & meet aggressive project goals & demonstrating an excellent interface with management, programmers, technical personnel & users.
Carol Frederick's Current Company Details
Carol Frederick Work Experience Details
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Quality Assurance AnalystRainier Amusements, Llc Apr 2017 - PresentProject Manager, Business Analyst Rainier Amusement, Inc. Portland, OR May 2017 – Present Provided Management and Analyst documents supporting modifications for changes in Carnival employees, rides, games, and food services. • Viewed each carnival stop during season to evaluate current operations. • At end of season prepared recommendations for next year’s season. • Included hours of operations, menu changes, and number of employees. • As Project Manager, supervised the staff during current season for payroll, benefits, and hours of employment. • As Business Analyst, documented all aspects of operation during current season using word documents and excel for documentation, graphs, and budgets.
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Business AnalystCharter Communications Sep 2016 - Dec 2016Stamford, Connecticut, UsSupported merger project combining the IVR systems and call centers. Elicited requirements through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task, and workflow analysis.• Lead re-engineering of business processes and identifies various solutions to business problems.• Worked closely with the PMO project manager to develop Functional Specifications documentation.• Lead requirements analysis and verification ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.• Responsible for tracking, prioritizing and reporting status of multiple initiatives.• Authored Charters, BRD and FRD requirement specifications using standard templates, natural language, clearly, unambiguously, and concisely.• Documented requirements using alternative views, such as analysis models (Visio diagrams), prototypes, and scenarios. Managed expectations through direct and routine interaction with business partners. -
Business ConsultantSafeway Jan 2016 - Apr 2016UsSupported Plant Operations and Customer Care teams during software release cycles, gathered conversion requirements, and clarify needs for projects. Handled project and task tracking, and enhanced reporting for the validation cycles. Utilize Team System to track codes and log issues found during validation. Ensure compliance with defined standards for all release cycles.Activities included:• Lead Team in Converting Plant Operation software to new system.• Provide scheduled and on-demand status reports and updates.• Direct day-to-day activities of projects and PMO staff in matrixed organization• Work collaboratively with other departments impacting project.• Researched impacts of stated business requirements and assisted in identifying potential solutions.• Developed system requirements utilizing Agile methodology representing end user needs for new projects and enhancements.• Gathered business requirements for approach and implementation.• Designed screen and backend data retrieval from newly designed tables.• Mapped extracted historical data into new tables. • Prepared presentations of designs for client• Supervised and Assisted in the execution of System, QA and UAT scripts.• Prepared written documentation of project conversion. -
Business AnalystAccident Fund Insurance Company Of America Jul 2015 - Dec 2015Lansing, Mi, UsAccident Fund provides superior workers’ compensation products and services to agent partners and policyholders throughout the US for small- to mid-size businesses. Licensed in 50 states with independent agents in 19 core states, primarily in the Midwest and Southeast. My responsibilities included:• Developing, planning, design, execution for requirements for OnBase application to move server from one location to another state.• Lead communication with PMO stakeholders and team members through completion of the project• Developed reports for translating business requirements.• Build test cases for upgrade of OnBase application and apply the HP Quality Center standards• Build test data for test cases within HP Quality Center.• Develop documentation for Test Plan to move OnBase application and do upgrade for 5 versions.• Test OnBase application per test cases using HP Quality Center.• Developed integrated business projections for analyses of decision making strategy.• Documented issues within HP Quality Center application Software and Hardware: OnBase, version 9.0 thru 13. -
Senior Business Analyst And Test EngineerVerizon Jun 2007 - Apr 2015Basking Ridge, Nj, UsAs an Interactive Voice Response (IVR) Project Manager, headed team of developers & testers to support national accounts developing & testing IVR applications & design call flows for large-business & government customers, providing a combination of security, reliability and speed, for national companies and Government agencies. Hosted IVR product lines including Enhanced Call Routing (ECR), Global ECR, Speech Services, and Internet Protocol (IP) IVR. • Overall responsibility for successful initiation, planning, design, execution, monitoring, controlling & closure of IVR projects.• Responsible for maintaining Quality Assurance Standards for Call Center Genesys applications.• Built User Interface (UI) design documents • Maintained Call Center backup locations applications • Designed applications for Business Hours, Holidays, and After Hours.• Lead and Participated in JAD sessions • Assisted in analyzing and evaluating the business needs and design walk-through • Built Process IVR Flowcharts in Visio for System Design.• Developed test plans, test scripts and executed testing. • Created Test Case Protocols for each major function that included - Set Up, Procedure, Expected Results and Actual Results• Supervised and Assisted in the execution of System and UAT scripts • End to end successful completion of tasks using speech as input and Invalid input.• Tracked defects, fixes, and enhancements and prepared Test Results Document• Speech Recognition: Nuance v8.5 and 9, Tier B, • Speech Recognition Addition Language(s): Spanish plus 16 other languages.• Text-to-Speech: Nuance Real Speak 4• CTI Interface: Genesys v7.2 Connector • Servers: For each site, three Dell PE2950, for IVR, Speech Recognition, and Text-to-Speech servers. Each machine contains a dual-core 3.0 GHz Xeon processor with 4 GB RAM and 73 GB disk, running Windows 2007 Server. • Telephony Interface: One NMS CG 6565/6400 board per IVR server; 96 port (4 T1) capacity -
Business Analyst, TestingPrincipal Financial Group Sep 2006 - May 2007Des Moines, Iowa, UsBusiness Liaison / Analyst responsible for development of Business and Functional Requirements for a new Separate Account Immediate Annuity Product. The new annuity product was developed exclusively for one of Principal's National Wholesale Marketers. The project included licensing the Wholesaler for all 52 states and development and approval of application, forms, and riders for the new product. Upon completion of business and functional requirements, I rolled to a testing coordinator position where I developed the Test Plan, Test Scripts, and coordinated the testing phases through rollout.My responsibilities at Principal included:• Assisted in analyzing and evaluating the business needs to develop project scope definition.• Participated in JAD (Joint Application Development) sessions to gather specific Business and Functional Requirements through a speak up, share ideas, and ask questions process.• Researched impacts of stated business requirements and assisted in identifying potential solutions.• Communicated with non-project team members to update them on project status and/or to obtain information needed to assist with the project.• Participated in technical design walk-through to ensure stakeholders' expectations.• Authored the Business and Functional Requirement documents and obtained required signoffs.• Built Process Flowcharts in Visio for System Design.• Maintained, managed and monitored a project issue log to ensure issues were being addressed and resolved. Facilitated resolution or escalation as appropriate.• Reported project status and performance to Project Sponsor, Project Team, and all stakeholders on a weekly basis. Participated in deliverable and phase review meetings with Project Team.• Effectively utilized the time of all Subject Matter Experts.• -
Test EngineerState Of Mississippi --Division Of Medicaid Bureau Of Human Resources, Phr Feb 2006 - Aug 2006Testing Manager responsible for testing the MO State SACWIS – Statewide Automated Child Welfare Information System application which maintains comprehensive and supportive programs for vulnerable children and families. This Federally mandated application institutes a foster care and adoption data collection system for reporting the AFCARS data. Application includes Eligibility, Protocol, Investigation & Assessment, and Case Management phasesFederal Programs associated with this application included Department of Health and Human Services' (DHHS), Administration for Children and Families (ACF), Title IV E of the Social Security Act section 479, Federal regulations at 45 CFR 1355.40 (Code of Federal Regulations), Adoption and Foster Care Analysis and Reporting System (AFCARS), The Omnibus Budget Reconciliation Act of 1993 (OBRA 93), and The Personal Responsibility and Work Opportunity Reconciliation Act of 1996.Responsibilities Included:• Developed Test Suite/Case construction in MS Excel and documented in Word for repeatability• Areas of Testing include: • Installation – Tested installation on 3 cycle platforms• Conversion – Tested conversion of data between levels• Interface – Tested Interface with other applications on the system• Security – Tested Protection of Secured data• HIPPA - Requirements• Recovery – Tested Restore of information after a crash• Performance – Tested for reduced response time with each new release• Regression – Tested functions not changed with new release• Comprehensive – Tested with one large test case that will exercise all functions• Constraints – Tested bounds of certain fields and database elements -
Project Manager, BusWellpoint Anthem Feb 2005 - Aug 2005Release Management and Testing Coordinator providing IVRSARBANES-OXLEY compliance.Provided Testing Coordinating Support included conducting a daily checkpoint call involving the CHI Blue Cross of California development and testing teams to cover: • Progress to date• Handoff of bugs/defects between groups • Cross-group issue resolution• Any issues impacting testing progress • Lead System Test and UAT and coordinated all processes and activities related to test planning and execution.• Refined and designated work plan tasks to adapt to site specifications.• Worked closely with Testing Leads and tester teams to facilitate defect management, status reporting, and management of all testing activities.• Worked with project and environment team to ensure HIPPA code and environments ready for testing.• Facilitated daily testing meetings with development team to review defects.• Facilitated daily testing meetings with testing team to communicate fixes. • Validation of HIPAA privacy regulations to properly validate caller identities. • Application Logic per Business Area: • Eligibility and Benefits• Deductibles and Claims Status• Provider (Doctor) Finder• ID Cards and FaxBack• Billing and Auto Pay- AIP• Call Flows• Call Routing• Screen Pops (CTI - CCB Phone)• Test Scripts covered:• End to end successful completion of tasks using speech as input and Invalid input.• Release Management Responsibilities• Defined testing and quality assurance processes.• Coordinated and oversaw testing resources in California and Missouri Call Centers• Defined overall test approach and format models and oversaw site adherence.• Structured the work and the work plans.• Defined the testing roles and responsibilities.• Provided Point of Escalation for any issues. -
Test EngineerMastercard Oct 2003 - Jan 2005Purchase, Ny, UsCoordinated and participated in the review and testing activities for Release 3.2, 4.1 and 4.2 of the Global Clearing Management System (GCMS), a centralized clearing facility owned and operated by MasterCard for the daily processing and routing of financial transactions between MasterCard and its members.• Ensured the quality and functionality of MasterCard's developed test cases. • Performed test reviews that confirmed adherence and conformance to MasterCard's installation standards and methodologies. • Created detailed run requests for systems, interrogation, regression, and User Acceptance Testing. • Maintained, monitored and reported the current status of completed, passed and failed results to various management levels.• Coordinated test efforts with Business Service Management team and India Offshore Development team. Average test case count for each release was 3000 through a minimum of three iterations. • Used the Test Data Generator (TDG), a MasterCard Clearing Presentment Simulator, to create test data in the Integrated Product Messages (IPM) format required for member inbound and outbound files. Issuers and acquirers use the TDG to create records that contain the transaction data for testing specific system processing logic.• Systems Used: Test Data Generator (TDG), Global Clearing Management System (GCMS), Settlement Account Management (SAM), Member Parameter System (MPS), Workstation Plus (NT), and Pre-Edit.
Carol Frederick Skills
Business Analysis
Visio
Testing
Ivr
Integration
Business Process
Voice Over Ip
Management
Quality Assurance
Unified Communications
Hp Quality Center
Onbase
Professional Services
Internet Protocol
Managed Services
Business Intelligence
Data Center
Agile Methodologies
Adage
Waterfall Project Management
Nuance Communications Products
Release Management
Healthcare Information Technology
Ms Programs
Carol Frederick Education Details
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University Of PortlandAccounting And Business/Management
Frequently Asked Questions about Carol Frederick
What company does Carol Frederick work for?
Carol Frederick works for Rainier Amusements, Llc
What is Carol Frederick's role at the current company?
Carol Frederick's current role is Project Manager, Business Analyst.
What is Carol Frederick's email address?
Carol Frederick's email address is cs****@****ook.com
What schools did Carol Frederick attend?
Carol Frederick attended University Of Portland.
What skills is Carol Frederick known for?
Carol Frederick has skills like Business Analysis, Visio, Testing, Ivr, Integration, Business Process, Voice Over Ip, Management, Quality Assurance, Unified Communications, Hp Quality Center, Onbase.
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