Develop and coordinate with government funding caseworkers (FSCD, PDD, CDHCI) to support client care. Act as a liaison between staff, clients, and families, managing communicationsand addressing client needs. Design and implement care plans, track client progress, and connect clientswith appropriate services. Recruit, onboard, and schedule staff, ensuring high standards of client care andconfidentiality.

Recruited and coordinated practicum placements, establishing partnershipswith agencies and managing placement logistics. Conducted initial screenings, facilitated interviews, and managed placementapproval and progress tracking. Provided advisory support and intervention to ensure student success andprogram improvement.

Managed full-cycle recruitment processes, including sourcing, screening, interviewing, and hiring candidates for various roles. Developed and executed recruitment strategies, utilizing job boards, socialmedia, and industry networks to attract qualified candidates.  Fostered strong relationships with hiring managers and provided supportthroughout the recruitment process, ensuring alignment with staffing needsand company goals. Maintained accurate records in applicant tracking systems and streamlinedrecruitment processes to improve efficiency and candidate experience.

• Currently manage a team of 20 associates.• Ensure that my team deliver the customer promise through selling interactions, merchandise replenishment and presentation standards.• Provide leadership to my sales team through clear communication of goals, providing on-going coaching/training by conducting timely, meaningful performance reviews.• Participate in the recruitment and selection of new associates for designated areas and facilitate training as required.• Drive store standards to ensure resources are used effectively in all operational processes, including payroll, and in achieving merchandising standards within areas of responsibility.• Lead the day-to-day activities and results in Men’s wear, Footwear, Luggage& Fashion Accessories’ Depts. Including staffing requirements, achievement of sales plans, promotional activities (Father’s day, Shoe Gala, Summer Vacation themed luggage event).• Assigned for my store’s Social media communication. Update customer wow for employees and senior management in our internal Sears website

• Achieve sales targets which include daily sale goals, galas, gift with purchases, and purchases with purchases• Moving from a 9.7% deficit upon arrival to positive sales growth within 8 months • Assists in training coworkers on how to correctly perform numerical transactions and gatherings• Efficient in handling problems, including anticipating, preventing, identifying and problem solving as necessary• Successfully multitasks and prioritizes functions to meet deadlines• Interviewed, hired, and trained my team

• Contacted prospective clients and internal business clerks by phone, email, fax, or in person• Scheduled and confirmed appointments and meetings for the Direct Manager • Ordered office supplies and maintain the company’s inventory • Provided manual and computerized information filing systems• Arranged travel schedules, made reservations, and organize conferences

• Inspire the customer by making a connection and demonstrating products and techniques to create a lasting positive impression• Perform complimentary facial services on a daily basis• Demonstrate commitment and ability to build customer relationships and loyalty through initiating service consultations, regular purchase follow-up and replenishment calls, and the maintenance of a client file• Utilize customer service techniques and professional selling skills to achieve personal and team productivity goals• Attend and actively participate in vendor meetings, seminars, schools, and other product knowledge and business-driving opportunities• Maintain counter stock, cleanliness, and hygiene standards• Perform other duties as needed