• Supervise 20 Product Support Analysts• Generated staffing model based on enterprise growth.• Set SLAs at the individual level based on roles and responsibility.• Manage daily production support and development for a variety of software products and utilities.• Oversee Team projects.• Vet proposed software products.• Represent back-office revenue cycle’s interest in system and processing upgrades.

Software enhancement requirements and testing Utility Requirement development Revenue Cycle process enhancements. Data MappingEDI Claim, Payment and Report transactions ANSI 4010/5010Team Mentoring

Staff Management – 5 Managers, 38 employeesEstablished measurement of staff assignments for workload balanceReduced number of corrected Provider Enrollment Applications by 50% Implemented Staff Audits and quality reviews to ensure accuracy Redesigned department from a generalist to specialist staffing modelDeveloped the following for the restructure:Job descriptionPolicies and proceduresToolkits (job aides)

Maintained system changes to reflect all rules and regulations for each Insurance Carrier as neededWork with AR, Billing, Cash and Collection Departments for process automationPayer liaison to maintain compliance with all Payer rules and regulations Led the implementation of IDX modules available in future phases (upgrades of current applications)Implementation of Claims Manager – A transaction editing system for our medical claims Developed proprietary claim edits for Pathgroup’s line of businessMaintenance of the IDX system and end users in the Pathgroup Business OfficePerform monthly financial closings on IDX applicationsCreate adhoc reports in IDX, excel and the data warehouseReview billing and cash posting procedures to ensure timely filing and clean claim initiatives

• Team management - 27 employees consisting of Implementation, Conversion and Support Analysts• Organized tasks with Programming, Research, Business Analysts and Documentation staff• Generated the requirements for new tracking database• Launched a client monitoring team for the transition of test to production

Managed the Production Control and Payor Technical support groups.