Carol Gill Email and Phone Number

Managing Application implementation projects for Plant and Field operations•. Leading the purchase, configuration and implementation of a Daily Work Management system, and an onboarding Security Screening Information System for Fermi II. • Managing a Data Analytics and Warehousing project that will provide for a common data repository, analytics and reporting platform and service multiple Business Units.

Senior Project Manager - ITC Account• Contributed in the development and successful implementation of the ITC Project Management Office. Exemplified value-added Project Management skills through the employment of the ITC PM methodology, in the execution of successfully completed projects. • Raised awareness and knowledge, and gained acceptance and positive recognition of PMO practices throughout the ITC community. • Continually refined the ITC PMO methodology and practices as opportunities to improve were learned. • Currently managing an RFP process and implementation of a multimillion dollar BPM solution for the Asset Management engineering team. Simultaneously completed successful implementations of a new Thermal Ratings software package, and an upgrade to an Outage Study Archiving system.• Managed the seamless upgrade and migration of SQL Server databases to a current and consistent SQL Server 2008 environment. • Successfully implemented a new Corporate Security SharePoint application. Delivered the application per the base-lined schedule, and fully satisfied project stakeholders’ requirements and exceeded quality expectations. • Led the successful upgrade of the Novi Headquarters PBX phone system, and the implementation of the NICE phone recording system. Managed tasks, issues, risks and communications across all project stakeholders, including internal customers, technical staff, and vendor resources. • Managed a significant upgrade release of an engineering electrical infrastructure GIS system. Successfully implemented the upgraded system within the approved scope, timing and budget criteria. • Performed in the Business Relationship Lead role for the ITC PMO. Reviewed incoming project requests and collaborated with internal business partners to define the business case, propose a solution with a list benefits and order of magnitude cost estimate, and presented to the IT governance board for evaluation and approval.

Project Manager – General Motors AccountSept 2011 to Nov 2011• Managed Release 2.0 of the GM IT Service Center, to provide SharePoint (SP) integration to the ITSC application Portal. Enable Web Services integration of the IT Service Center Portal application, to be launched from a SharePoint Home Page.Project Manager / Testing – MillerCoors AccountSept 2010 to Sept 2011• One of four Project Managers who led the successful migration of MillerCoors Enterprise Information Management and Electronic Data Interchange applications from incumbent HP data centers to IBM data centers. Comprised a total of 450 application migrations requiring extensive testing in a multi-vendor environment.• Managed Test Planning and Test Execution within the umbrella of HP designed test strategy and test management.• Served as a single point of contact for the technical teams, IBM, and the client.• Managed Project Scope, Schedule, Quality, Communication, Resourcing, Risk/Issue, Cost and Procurement Management for the duration of the project.• Led the testing teams in a Test Manager role, of which responsibilities include the development of Test Plans and management of test execution and reporting, and close-down procedures.Project Manager - Sun Microsystems AccountJan 2007 to Aug 2010• Managed several process improvement initiatives across the Customer Service organization including four HP U.S. and Asia-Pacific call centers. Improved customer service call response times, and streamlined processes such as escalations, customer entitlement disputes, parts ordering and field engineer dispatching. • Successfully led a Customer Service Go-to-Green initiative, and implemented nineteen process improvement initiatives across four call centers within an aggressive five month timeline. The project met its primary objective for HP to achieve green status on meeting established SLA measures. • Deployed a Resource Management Process across three towers at the HP Sun Account.

Project Lead / Business Analyst - Ford Motor Company AccountMar 2002 to Jan 2003• Successfully managed a global Supplier Delivery Performance Rating system implementation project to generate supplier delivery performance metrics across all manufacturer brands and regions, including South America, Asia-Pacific and Europe. Project Coordinator - Comerica Bank AccountJan 2001 – Nov 2001• Led the successful conversion a newly acquired bank’s account analysis system into the standard Comerica system. Managed all phases of the project. Addressed and mitigated project risks,and ensured that milestones were met on time. Project Lead / Business-Systems Analyst - Ford Motor Company AccountApr 1998 to Dec 2000 • Led a successful launch of the Supplier Delivery Ratings system. Delivered the system on-time, and met all business and quality requirements. • Managed the development and deployment of a new Supplier Report Card and Supplier Rankings system that provides critical data for the Purchasing community to determine the yearly Supply Base award recipients for achieving excellence in service based on quality, cost and timing measurements. • Launched an internal Cost Survey web application. Incorporated a cost metric in the Supplier Report Card and Supplier Rankings. • Developed and launched a Schedule Stability web application that reported accuracy levels of Ford Motor Company’s release schedules as communicated to the supply base. Systems Analyst - Ford Motor Company AccountSept 1994 to Mar 1998• Designed and developed components of the Web based Purchasing Reengineering Toolkit system. • Led MS Access processing requirements for the 1997 Purchasing reorganization project. Involved preparing over 213,000 part records for later retrieval and processing by 8 corporate-wide legacy systems. • Designed and developed the client/server based Production Purchasing Financial Reporting System.• Maintained production purchasing legacy batch systems.

• Designed and developed the reporting function of a client/server based Quality Concern Definition system. Customer Base: Powertrain Quality Control Analysts. System Architecture: MS Access.• Held lead analyst position in the design and development of several integrated engineering business systems, of which included: a Prototype Part Test Request system, a Prototype Transmission Inventory system, a Test Vehicle Inspection system, and an Employee Attendance Records system. Facilitated analysis meetings. Designed database and programmed modules. Conducted customer training sessions and provided systems customer support. Coordinated work efforts with systems development team members. Customer Base: Transmission Product Design engineers, technicians, and management. System Architecture: DB2, IMS/DC, VS COBOL II.• Provided enhancement and maintenance support for the Stores Requisitioning system. Managed, programmed and implemented system change requests. Customer Base: Transmission & Chassis Division plant floor workers. System Architecture: ORACLE, SQL*Forms, and EASEL.