Carol Gitobu Email & Phone Number

• Build and strengthen digital ecosystems in humanitarian contexts by Catalysing long-term and sustainable partnerships between MNOs, tech companies and humanitarian organisations by providing technical advisory support, strategic business development support and hands on technical support to our partners. Act as an intermediary between MNOs, other digital service providers and the humanitarian community to find sustainable and potentially scalable solutions to the challenges of delivering digital humanitarian assistance.• Develop the strategic direction for specific humanitarian markets to catalyse partnerships between humanitarian organisations an MNOs, from project inception, to implementation, to recording evidence and impact. • Build and execute a pipeline of projects that help understand new opportunity areas and/or demonstrate impact, including project design, partnership brokering and management, business case and business model development and operational support.

Represent the values and behaviours of the GSMA, as well as act as a diversity and inclusion role model and advocate Introduce OneGSMA and networks to new joiners in the team and relevant region Be an advisor to the LT, ELT and OneGSMA Co-Chairs Promote awareness of OneGSMA activities and events from the D&I calendar at meetings and town halls Be a part of project groups and assist with OneGSMA activities, e.g. Diversity Awareness Month Promote job vacancies to internal employees and ask colleagues to promote to their diverse networks Personify a safe space for any concerns within and outside your team, as needed

Kenya

Responsible for building and managing strategic partnerships between MNOs and the Humanitarian sector for Africa, working closely with other programs in the region.

Nairobi

Nairobi

• Huduma Kenya Smart Service and Payment Card - Providing a card solution to public for payment of government services and enrolling different government agencies to use the Card for payments, salaries and disbursements.• Equitel Paybill - Mode of payment on e-Citizen platform that included use of Equitel Paybill as a channel • Cash based interventions - Processing payments to refugees through Card wallets, mobile payments and vouchers through our agent network in partnership with UNHCR, DFID, WFP, UNDP and others in Dadaab and Kakuma camps which house over 500,000 refugees.• Payment gateway platform – aggregation of all Equity Bank payment channels.• Chair of Humanitarian Private Sector Partnerships of East Africa (HPPP-EA) – coordinate brainstorms and engagements challenging humanitarian crisis with people in Kenya. The learnings from our work on HSNP are being extended to serve refugee communities. We provide cash transfers and merchant payment solutions through our agent network in partnership with government agencies• Key relationship partner of the UN agencies - strategize new engagements especially on cash transfers and also financial literacy in Equity Group.• Relationship manager for strategic alliance and partnerships • Oversee WFP/UNHCR and Equity Bank partnership on Cash transfers to the Refugees and pursuing deeper relationship towards development

• Translate project mandate into detailed concept, define benefits, analyze interested parties, and define deliverables;• Provide strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting• Mobilize project team consisting of internal business users, IT experts, business partners and third party suppliers;• Provide periodic project status reports to key stakeholders;• Update project plan with progress, assess risk, resolves issues and report• Manage project CAPEX and OPEX budgets;• Pro-actively manage resources, requirements and timescales;• Obtain and collate key inputs from respective stakeholders required for PMO Reporting and serve as focal point for PMO reporting

• Mitigate risk in branches ensuring Central Bank of Kenya are followed.• Engage Branch Accountants on of Profit and loss analysis, Balance sheet and customer on boarding.• Carry out Audit trails and flag fraudulent activities carried out by staff on expenses accounts.• Influence increased branch performance by engaging them in best-selling practices to achieve targets. • Prepare and Give reports to the internal and external auditors concerning the banks operations.• Share and brainstorm on new ideas to mitigate and minimize risk of fraud / leakage

• Manage branch cash services department and ensure fast and efficient service.• Provide leadership to tellers and manage performance while coaching staff.• Ensure strong adherence to anti money laundry and know Your Customer policy guidelines.• Ensure compliance to the CBK prudential guidelines• Ensure 100% compliance to Bank’s Policies and Procedures to drive efficiency in service delivery and mitigate fraud. • Ensure accuracy and completeness of cash management documents and records.• Supervise and approve corporate customer’s e banking transactions initiated on E-banking platform.• Supervise/verify RTGS and EFTs instructions sent to the branch.• Make call backs to customers to proof authenticity of and verify payments

Mba, Strategic Management

Bachelor Of Business Administration (B.B.A.), Accounting And Finance

Certified Public Accountants Certificate, Cpa Part 3

Pmp

Certificate In Digital Money

Un Principles For Responsible Digital Payments