Carol Grazzette

Carol Grazzette Email and Phone Number

Project Manager at United Airlines @ United Airlines
Carol Grazzette's Location
Mableton, Georgia, United States, United States
Carol Grazzette's Contact Details

Carol Grazzette work email

Carol Grazzette personal email

n/a
About Carol Grazzette

A successful technology program manager with experience within network engineering, IT, network operations and customer operations. Repeated success managing cloud computing, incident management, change management, client support and business continuity within wireline networks, wireless mobility, Wi-Fi networks and other areas within the telecommunications industry. Experienced at developing unique pricing and cost models, I have designed various financial strategies used to negotiate RFPs, managed P&Ls, improved OPEX and CAPEX spending to meet annual financial objectives. A thoughtful leader who excels at exceptional interpersonal skills with a track record of delivering optimal success through extensive program management and unfailingly collaborative support with peers and management teams. Experienced at developing business plans, delivering communication and presentation to key project stakeholders, vendor partners and the executive teams.

Carol Grazzette's Current Company Details
United Airlines

United Airlines

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Project Manager at United Airlines
Carol Grazzette Work Experience Details
  • United Airlines
    Project Manager
    United Airlines Dec 2022 - Present
    Chicago, Il, Us
  • U.S. Cellular
    Program Manager
    U.S. Cellular Oct 2020 - Nov 2022
    Chicago, Illinois, Us
  • Marmor Talent Solutions
    Technical Program Manager
    Marmor Talent Solutions Jan 2018 - Oct 2020
    Lead complex multi-disciplinary Cloud engineering projects. Plan requirements with internal customers through the entire project life cycle. * Responsible for strategic oversight of all End-to-End systems integration projects. Developed project plans that included managing individual deadline, goals, risks assessments and lesson learned reviews. Executed change management functions, developed project metrics, built trend analysis and reports for the executive management teams. * Created and executed all functional specifications, project schedules and built program plans that delivered efficiency and consistency throughout all phases of each projects that entered IT, network operations and engineering teams – initiate, plan, execute, monitor and close.* Managed project schedules, identifying risks and communicating them to project stakeholders. Facilitated and executed weekly / monthly readout meetings to product development teams, engineering, operations teams and vendor partners that aligned with due dates and project completion dates.* Created a 5 year cloud computing program plan required to elevate the company from outdated technologies to new and emerging technologies. * Established a DevOPS problem solving forum within a changing environment that built a cross functional coordination with engineering, sales and non technical audience.
  • At&T
    Senior Program Manager - Network Operations, It And Engineering
    At&T Jan 2010 - Dec 2017
    Dallas, Tx, Us
    Senior leader that had a wide array of accountability for a group of PMP/PMI Certified Experts with deep technical knowledge within Customer Operations, IT, Network Operations, Engineering Wireless and Wireline Technology. * FirstNet ASR5500 Decommission – Successfully managed all aspects of the FirstNet ASR5500 equipment decommission project across all regions. Documented and delivered clear requirements, identified security requirments across the functional teams for every phase of the project including equipment removal and return equipment to Cisco, Ericsson, IBM and other vendors to meet project deliverables by the September 2017 deadline.* True Position 2G E911 Sunset Savings - Served as the focal point for the E-911 true position turndown project. Successfully powered down 83 locations within 1 month and 3 days that eliminated operation expense cost of 39.5M in 2016 licensing fees.* ASR Enhancement - Facilitated the system requirement documention between IBM development teams and AT&T mobility management teams to support the bandwidth growth project of the ASR - Ethernet backhaul of region sites. This project supports the company’s cell site backhaul roadmap which supports all mobility LTE products and next generation RAN RF technology that improved margins result, annual cost savings of approximately $134M.* Realign GNFO mobility satellite phone policy - Drove quarterly service testing with markets to validate phones were operational by setting up AT & T connect sessions. Facilitated and hosted meetings with Operation Managers to field questions and reinforce satellite phone policy. Completed CW PO Inquiry, CUSTPO PRT Creator and AT&T receiving notification Oracle users training. Wrote OST newsletter article to clarify practices, and enhance the communications impact of the OST.
  • At&T
    Project Manager - Network Operations
    At&T 2003 - 2010
    Dallas, Tx, Us
    Experienced with project management and SDLC methodologies including Agile/Scrum/Waterfall concepts. Used interpersonal skills to collaborate cross functional, exhibited a team first mentality that created positive relationship with internal and external stakeholders, executives and vendor partners.* Launched AT&T data centers - Managed all functional areas which includes Gateway GPRS Support Node (GGSN) platform, policy and charging rules function hardware, wireless and core failover. Performed network tests, developed documentation, executed site readiness and monitored alarming for core functions and firewall hardware integration. Received award for major accomplishment. * Successfully launched +26 AT&T data & voice projects. Managed internal/external stakeholders expectations, completed process delivery check points and project plan development and execution. Consistently drove projects to successful completion with collaboration of stakeholders (i.e. Wireless Quality Analysis Team, System and Network Operations Teams, Subject Manner Experts, and 3rd party and equipment vendors). * Optimized and led a team of 12 network professionals in executing integrated service solutions for 3G and 4G next-generation wireless mobility and cable operators; maintained an on-time delivery scheduled and generated 60% of annual revenue targets for Professional Services. * Process Development - published a capacity dashboard which provides overall visibility into the capacity program. Involves instituting a weekly capacity reporting process with internal and external stakeholders. Enabled all parties to review and maintain real-time capacity forecast and milestone status. * Supported AT&T Program Management Office (PMO) designed to deliver strategic capacity/alpha day projects with more consistency and efficiency. Provided company awareness presentations, project support, recommended management process/support tools, and supported staffing of program managers.
  • At&T
    Manager Of Network Services
    At&T 1995 - Jan 2003
    Dallas, Tx, Us
    Network Engineer Manager with strong technical skills and solid understanding of AT&T Mobility networks and platforms with primary responsibility for platforms related to government mandates such as E911 / CALEA / WPS, and TTY. Operational experience with GSM, and UMTS technology. A network leader that was responsible for $42+ million revenue capacity program. Overseas team members that successfully completed 5 Mission Critical projects with more than 20 pipeline projection.* Provided strategic leadership and guidance to 24x7 technical support teams within the NOC that responsible for fault surveillance monitoring, break fix activities, infrastructure facility support, data centers management, IT LAN/WAN infrastructure design and customer service.* Managed and coordinated the authorization of all NSD scheduled network activities via the Cingular Change Management tool, as well as verifying all submitted work meets SOX compliance measures. On occasion make director level decisions on nationally submitted work that has market level impact. * Facilitated daily change management meeting with market directors to assure all planned and scheduled work submitted for the NSD was coordinated and executed properly. Issued daily reports for all change management and national NARMOP’d activities to executive and market based entries. * Regularly participated in local community engagements, engineering and operations telecommunication summits, city and government communication board reviews and other events to support and promote the company’s brand.

Carol Grazzette Skills

Telecommunications Wireless Network Engineering Computer Network Operations Voip Ip Unified Communications Sip Gsm Mobile Devices Cdma Network Architecture 4g 3g Routing Ospf Cellular Communications Lte Data Center Switches T1 Umts Broadband Network Administration Wireless Networking Security Troubleshooting Ss7 Network Design Cisco Technologies Tcp/ip Frame Relay Wan Mpls Lan Wan Firewalls Atm Networks Fiber Optics Ethernet Ccna Network Security Gprs Bgp Qos Vendor Management Juniper Wimax Managed Services System Deployment Telephony

Carol Grazzette Education Details

  • University Of Washington
    University Of Washington

Frequently Asked Questions about Carol Grazzette

What company does Carol Grazzette work for?

Carol Grazzette works for United Airlines

What is Carol Grazzette's role at the current company?

Carol Grazzette's current role is Project Manager at United Airlines.

What is Carol Grazzette's email address?

Carol Grazzette's email address is cg****@****att.com

What schools did Carol Grazzette attend?

Carol Grazzette attended University Of Washington.

What are some of Carol Grazzette's interests?

Carol Grazzette has interest in Cooking, Collecting Antiques, Medicine, Exercise, Home Improvement, Fitness, The Arts, Collecting, Home Decoration, Health.

What skills is Carol Grazzette known for?

Carol Grazzette has skills like Telecommunications, Wireless, Network Engineering, Computer Network Operations, Voip, Ip, Unified Communications, Sip, Gsm, Mobile Devices, Cdma, Network Architecture.

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