• Provide administrative support to the Business Manager and Human Resources Manager at an emergency veterinary hospital operating 24/7• Financial: responsible for daily payment summaries (reconciling cash and credit card, CareCredit and Smartpay transactions with EzyVet database); make weekly bank deposits; handle accounts payables; apply GL codes to company Visa charges and submit receipts• Records Management: maintain spreadsheets of deceased pets on hold in the hospital’s 3 freezers, interact with clients regarding remains, periodically inventory mementos in-hospital and contact clients or return to our vendor• Workers Comp: call for claim numbers, compose routine correspondence with employees, adjusters and healthcare providers, and keep records per OSHA standards for injured employees• Employee e-files and HR-related: assist with the long-term project of creating digital records from employee paper files, verify I-9s as needed

• Provided sole administrative support to the Orthotist in an orthopedic practice with 34 doctors and 10 locations• Handled all the necessary steps for orthotics from prescription to final product delivery including contacting patients and explaining program process, scheduling appointments (Allscripts), maintaining inventory counts, updating electronic medical records (EMR) database (SRS) and interacting on prescription issues, insurance verifications and billing matters

• Provided all aspects of medical office administration for a practice with four doctors, a nurse practitioner, a nutritionist, and an on-site lab.• Managed a concierge program for the over 400 patients opting to participate in the program• Compiled physician reports using Microsoft Office and prepared a portable USB device containing health data for the concierge members• Updated patient information in EMR database (Allscripts) as needed

• Handled general customer service for GMU’s HR & Payroll Department, particularly focusing on the in-processing of faculty and staff coming through GMU’s New Employee Welcome Center • Reviewed for correctness and completeness the Form I-9 (federal employment eligibility verification) received from all new employees at GMU and facilitated any cleanup of the I-9 records for GMU’s 5,000+ employees• Updated employee information using Banner database as needed

• Responsible for overseeing the preparation and accuracy of testimony and statistical backup to testimony used by expert witnesses before courts and regulatory agencies • Supervised research staff and reported directly to the senior vice president on budgets and project status