- Developed a new intensive training module designed to teach new team members about the recent client acquisition of a major insurance company and identify insurance faults and losses.- Reevaluated and subsequently overhauled metrics used in assessing the quality assurance program, which led to an overall improvement in client satisfaction.- Maintain a solid rapport with clients by ensuring quality service and stellar customer service that has been reinforced with the training overhaul.- Determined distribution of pay-for-performance that is used to dole out quarterly bonuses for excellence.

- Scheduled biweekly training sessions and business meetings with dozens of sales representatives covering a sixty-mile sales territory in support of the District Manager. - Maintained internal Facebook pages and calendars used by over 100 representatives with weekly updates detailing upcoming events, sales and recruiting incentives, and sales tips. - Updated and adjusted the District Manager’s personal agenda with meetings and appointments using Google Calendar. - Resolved or redirected representative issues, which included sales, billing, shipping and product issues. - Placed up to 200 reminder and follow-up calls to representatives with past-due balances or missing orders. - Delivered initial training and onboarding and filed necessary paperwork while appointing new representatives.

- Collected and processed up to 150 daily credit card and cash transactions, made change, and handed out receipts at a fashion boutique. - Prepared and documented nightly cash deposits worth up to $1K according to internal and courier guidelines. - Trained up to eight associates per month on register operations, sales techniques, and special transaction and refund procedures. - Engaged customers in consultative sales interaction and recommended products and accessories. - Upsold products while answering inquiries on product details and availability. - Planned and deployed signage, fixture, merchandising, promotion and consumer communication programs.

- Responded to and resolved over 100 troubleshooting and warranty-redemption issues per day via phone and e-mail with clients of a gas grill and accessory manufacturer. - Balanced and verified expense reports submitted by sales representatives and executives. - Trained customer support representatives on company policies and business practices, including phone etiquette and escalations, as well as complex issues such as duplicate accounts and refund or exchange requests. - Tracked product numbers, descriptions, and locations for warehouse stock using MS Excel spreadsheets. - Created, updated, and delivered training presentations with MS PowerPoint. - Anticipated and ordered $2.4K worth of annual office supplies from two vendors.