Provides high quality IT Services and Customer support using Change & Configuration Management. In depth involvement on numerous projects, from analysis and planning through implementation, including communication and consultation with users and vendors. Effective problem solver, contributing team player, dedicated professional with excellent communication skills. Able to perform in a fast-paced high pressure environment. Familiar with Change & Configuration Management and interacting with other ITSM Processes (e.g. Incident and Problem Management and Request for Service). Highlights·