Communication and collaboration across all transition activities with other service providers and with government personnel for a Billion dollar, worldwide program. Coordination with managers and customer advocates in all regions of the world. Facilitation and management of training initiatives. More to come!

Manage infrastructure hosting, including physical space, security and inventory for servers and storage devices and their logical, physical and /or virtual configurations from hardware through the operating system ensuring high availability of critical systems. Activities performed primarily at the National Computing Center in Research Triangle, NC and Potomac Yards/Federal Triangle, Washington DC, with Satellite data centers in Chicago, IL and Denver, CO. • Ensure high availability of critical business systems• Manage staff members in day to day activities as well as special projects• Responsible for system monitoring, DSR, planned and unplanned outages, as well as incident and problem management• Prepare Monthly Service Report including SLA and Deliverable Metrics• Accountable for 21 individual deliverables with 100% on time Delivery• Accountable for 12 SLAs with a 97.2% success rate (1st year)• Responsible for Disaster Recover and Continuity of Operations• Collaboration with cross-functional teams and management to ensure alignment with contract objectives.• Establish and implement 'best-practice' standards as well as departmental policies and procedures

Provide project life-cycle management for the Architecture and Implementation Group (AIG), which is responsible for the modernization of the IT infrastructure supporting the Department of Defense (DoD) Intelligence Community (IC). Provide project management for special projects across the Eagle Alliance enterprise. • Manage Continual Service Improvement Projects resulting in efficient and effective operations• Monitor and manage System Development Life Cycle (SDLC) projects and system upgrade deliverables; managed the successful completion of over 85 major projects, and 500 system upgrades • Monitor, measure performance, and continually improve the business processes for a multi- billion dollar IT infrastructure and additional service task orders • Manage enterprise-wide software license and maintenance agreements; detailed review and analysis resulted in improvement initiatives that produced cost saving and cost avoidance of $1.7 million • Manage and monitor the bi-annual COOP Test – annual test of the ability to quickly restore essential functions such as Active Directory, email, networks, file and storage, etc. • Provide company-wide subject matter expertise, consultation, training, and guidance regarding process improvement and integration

Provide oversight and management for all business processes and supporting procedures for the Architecture and Implementation Group. Support Eagle Alliance Delivery Assurance internal and external audit programs, ensuring continued compliance to quality management requirements and support continued certification to ISO 9K, 20K, and 27K standards. • Defined, documented and implemented Development Life Cycle processes, procedures, and work instructions to ensure alignment with ISO standards, generally accepted development standards, and required government policies for security and governance • Monitored and ensured strict adherence to life cycle processes and supporting procedures • Established and maintained a repository to store and control development project artifacts and records; the repository contains more than 30,000 documents • Manage strategic process improvements, ensuring company goals and client requirements are met in a timely and cost-effective manner • Defined and implemented an Operational Readiness Review and Acceptance (ORRA) procedure, which resulted in a 95% reduction in transition time from project development to operations • Prepared for and successfully completed audits in preparation of Eagle Alliance’s recertification to ISO 9001 and its certifications to ISO 20000-1 and ISO 27001

Collaborated with industry leaders to provide students with a unique opportunity to gain specialized preparation in the fields of finance, and accounting. Successes included enrollment growth of approximately 400%; incorporation of the program as a 501-c-3; recruitment of CFOs of major corporations for the Advisory Board; recognition as a model academy; and publicized in the Triangle Business Journal and the local news. • Defined program objectives and goals and identified the strategies for meeting the same • Developed recruiting and marketing plans that supported program objectives and strategies • Established partnerships with universities to define and register dual enrollment courses for academy students • Coordinated external support for training in specialized areas, such as taxation and securities • Planned programs to include resources, scheduling, estimation, purchasing, communications, special events, fundraisers, off-site training, and guest speakers • Collaborated with local corporations for summer internships and monitored and evaluated intern performance • Coordinated and facilitated a series of quarterly, monthly, and weekly meetings to foster a strong rapport with program participants and supporters • Provided leadership, guidance, and oversight for committees and project teams