As Office Manager / New Business Support I aim to help G5 deliver its Customer Service Values in every aspect, both internally and externally. It is a delight to work with the team as I value their approach to customer care and am impressed by their adoption of leading edge technologies and technical expertise to ensure the best fit solution every time. Our G5Zone onsite Wi-Fi solutions for public and guest Wi-Fi for the hotel, hospitality and student accommodation sector are most exciting… Show more As Office Manager / New Business Support I aim to help G5 deliver its Customer Service Values in every aspect, both internally and externally. It is a delight to work with the team as I value their approach to customer care and am impressed by their adoption of leading edge technologies and technical expertise to ensure the best fit solution every time. Our G5Zone onsite Wi-Fi solutions for public and guest Wi-Fi for the hotel, hospitality and student accommodation sector are most exciting, as they ensure high speed, reliable and legally compliant systems. Show less

Customer Care Work with small businesses: Recruitment Consultant, Coaching Company, Design Agency and a Mobile Phone Company. Advertising Sales for local magazine. Admin for arts groups, and publications.

Administration of Marine Training Courses (DP, Automation and Acoustics). Liasing with delegates and HR depts over course bookings and payments. Managing the demand of courses required to instructor and equipment availability. Ensuring that the high standards of Kongsberg Maritime were always delivered.

Meeting administration and reporting.Financial control - monthly income and expenditure reports. Preparation for Annual Report.Exhibitions and Events - organising the Private View, gallery sales, literature and press releases.Liasing with the Board of Management, art advisors, funding bodies, hospital staff and members of the public (patients and visitors

Busy buying group office for independent pharmacies in Scotland. Duties included Member liaison, monthly newsletter, event organisation and managing supplier promotions.

Business to business calls. Following leads from exhibitions and web visits. Lead generation from CMR database.

Administration for Arts Group based at Woodend Barn, Banchory

Exhibition Management. Offshore Europe 2001 and Oceanology International 2002. Co-ordination of stand presentation material, reception desk, press events, hospitality suite and customer entertainment.Press Releases. Close contact maintained with Sales Managers to ensure appropriate coverage for new contract signings.Customer Contact Management. Events, roadshows, seminars, direct mail.Market Development. Investigation of new market applications for existing products.

Providing admin support to the Art Administrator and Board of Management.Financial control - monthly income and expenditure reports. Preparation for Annual Report.Monthly exhibitions - organising the Private View, gallery sales, literature and press releases.Maintenance of the Art Collection database on Access.

Developed retention strategy to support Scottish centralisation programme, using communication tools to maximise sales at a customer sensitive time.Re-branding, ensuring the timeous move to the BP brand for all communications materials.CASE project, planned for the move to standardised processes and one central call centre.Budgeting control of marketing spend and sales performance.

Managing internal sales team Proposed and implemented the transfer of Inverness Sales office to Aberdeen.Sales process review, built a sales process model and used this to review all UK sales activities. Programme of training and change initiatives was delivered.Developed annual marketing communication plans and produced relevant materials.