● Responsible for leading cross functional, virtual teams to plan and execute a variety of Client Facing,revenue generating technology projects. Manage multiple, iterative, quick turnaround, time andresource compressed projects concurrently to support Client growth, Clientenhancements androllout of new technologies while ensuring Client’s requirements are met and deadlines are not missed.

● Coordinated with business stakeholder to define business requirements, user stories and backlog.● Configured field level security along with page layouts to manage access to certain fields.● Created user Roles and Profiles and sharing settings.● Created workflow rules and defined related tasks, email alerts, and field updates.● Coordinated with SharePoint team to provide related API and fields mapping

● As member of the delivery team developed product backlog along with stakeholders and participated in sprint planning, dailyscrums,testing, retrospectives, and sprint reviews. Analyze systems and processes to develop user stories and solutions to meetthe company’s technology departments business needs and provided support for all training needs.● Development team for delivery of services in ServiceNow. Facilitated validation of requirements and designs with stakeholders and delivery/development team,making recommendations for operational processes on ServiceNow platform.

● Collaborate with key stakeholders to define business, finance, and operational requirements. Translate requirements into automated data collection, feature analyzing, and visual presentations. ● Oversee tools and platform research and management. Automate routine functions and produce flexible KPI/SLA reportsfor team leaders. ● Design full stack web applications and deliver secure data reports/API services. Manage project scheduling, development, and application maintenance. ● Implement adaptations to machine learning technology for data collection and analysis● Direct end-to-end software cycle functions for data processing and analysis, from design and testing to deployment and maintenance.

●Build and maintain robust test suites, measuring, monitoring, reporting and ensuring functionality,security, availability, latency,performance,resiliency and overall system health.●Drive sustainable incident response, disaster recovery and blameless postmortems. ●Rapidly debug and help resolve problems, optimize processes and automate routine tasks.●Perform hands on analysis, participate in design, automated/adhoc testing and peer review, earnestly / respectfully coaching junior members of the team.●Embrace a culture of technical excellence, continuous learning, continuous improvement, collaboration and innovation.