Carol Laing Email and Phone Number

As International Customer Services Consultant, Handles inquiries, booking and amending reservations. Represent Scenic core products to travel agents and direct consumers in Canada, USA and rest of the world by providing 5 star services to external and internal customers. Receive inbound telephone calls, web and email requests from customers regarding the product. Accurately identify customer requirements, produce accurate air/land quotations and booking advices and execute all booking procedures in a timely manner. Closed approximately $3million in bookings.

● Harvard University: As Executive Assistant to the Vice President for Strategy and Programs, managed a complex calendar, meetings, appointments and travel arrangements, coordinated the Council of Deans, and Direct Reports meetings, collected and submitted receipts for corporate card reimbursement, monitored budgets including tracking expenditures and providing reports, and prepared daily briefing book.● Harvard University, Graduate School for Arts and Sciences: As Staff Assistant acted as primary point of contact for busy administrative office. Delivered information to general inquiries related to admissions and financial aid. Answered main telephone line in a courteous manner, whilst taking and delivering clear messages. Welcomed and assisted all visitors in a pleasant and professional manner. Created and implement a front desk operating manual.

As Branch Operations Manager, trained and managed 12 employees; supported the Branch Manager and Medical Director. Implemented and created ideas to increase and promote the company growth:● Promoted and increased the company's storage programs by targeting physicians and medical offices working with oncology and infertility clients - domestic and international.● Managed complex calendar, arrange meetings, appointments, travel arrangements and all travel, hotel and restaurant bookings for employees● Primary contact for all routine enquiries and communication.● Performed vital management tasks, including record keeping after each visit. ● Increased care efficiency and improved speed of information reporting to patients and facilities ● Handled client triage via phone and in person, including: appointment scheduling, question management, check-ins and client resolutions.● Communicated with IT for resolutions to problems and training.● Alleviate Branch Manager's workload by taking on responsibilities as well as assisting with various projects.● Take minutes of the meeting and distribute in a timely manner.● Maintained successful operations in all aspects of the Client Department.● Responsible for all trade and vendor personnel. ● Negotiated prices with contractors and suppliers.● Assist payroll and human resources by liaising with employees to update information, and set up new hires paperwork.● Monitor employee transactions: overtime, travel reimbursements.● Controlled building access through security system, issuing visitor passes and parking spaces.● Arranged interviews, conducted new employee orientations. Maintaining confidentiality at all times. On boarding of new employees.● Prepared and implement banking and accounting. ● Greeted clients, vendors and executives, and maintained professional atmosphere.● Managed all event planning and logistics.● Supervised Housekeeping staff.● Participated on the companies Office Activities Committee.

Direct contact for the Elite flyers, ensuring that their travel itinerary matched their needs.● Personal customer service representative to premium clients. Provided all reservation assistance whilst providing excellent customer service at all times. ● Directed customer calls and comments to appropriate departments, Assisted in problem solving and investigations to achieve customer satisfaction. ● Ensured special requests were implemented.● Booked complex travel itineraries to include hotel and rental car.