• Served as senior-most operating officer, reporting to CEO, and scaled operations from $245M to $425M GMV.• Led global team responsible for B2B/B2C sales, client services, logistics, operations, and offshore vendors.• Owned budget and drove cost savings in 2022-2023 through restructuring.• Increased sales productivity by 7x through improved tooling and sales automation tactics.• Transformed logistics from a loss center to breakeven through carrier negotiations and pricing changes.• Managed global shipping network including parcel, freight, final mile/white glove, and armored services.• Reduced customer service contacts in half leveraging AI, chat, WhatsApp, phone, and self-service tools.• Launched 45,000 sq. ft luxury art and design gallery in New York showcasing work from over 100 international sellers.

• Reported directly to Founder/CEO and COO supporting strategic initiatives.• Managed transition to new order management system (Teamwork) and third party logistics provider (Radial).• Grew Helmut Lang ecommerce sales to 114% plan through new site architecture and new leadership.

• Identified, developed, and piloted three-year omnichannel growth opportunity for childrenswear retailer.• Launched “buy online, pick up in store” across fleet of 700 stores based on successful pilot results.• Developed three- to five-year ecommerce technology roadmap for retailer.• Created international expansion strategy for childrenswear company.• Established omnichannel transformation plan for national department store.