Carol Luu Email and Phone Number

Branch Oversight & Support | Front Line MonitoringLead, developed, and support current, proposed, and anticipated expansion of detection strategies. Subject matter expert in monitoring strategies to include creating and implementing operational risk procedures and controls. Responsibilities and initiatives include development and implementation of several monitoring and detection strategies, and review of effectiveness of existing process strategies. Responsible for collaborating with cross functional/virtual teams to strategize, plan, and execute a variety of programs services, and initiatives that were large in scope and complexity. Identify, implement and monitored operational risk procedures and controls for respective businesses and/or functional areas to mitigate risk. Provide quality inspection expertise to business projects. Completed research of new and existing detection strategies, ongoing support of alerting tool, operational and compliance initiatives, sales practice risk, fraud monitoring and review of incentive compensation monitoring for unethical behavior. Developed partnerships with managers/consultants/associates as well as cross-fuctional/virtual teams.