Carol Ly, Phr Email & Phone Number

San Mateo, Ca

San Mateo, California

Greater Boston Area

•Worked with each client to individualize their education, individualization enabled their success and growth. Applied best practices of Applied Behavioral Analysis (Discrete Trial Teaching, Naturalistic Teaching, Redirection) •Based on the core value of empathy I created a motivating environment for my client to learn. This built a foundation of trust between the client, their family, and myself•Executed Behavioral Intervention Plan curated by the Board Certified Behavioral Analyst, and helped all of my clients exceed BIP goals with the use of Behavioral Intervention Plan curated by the Certified Behavioral Analyst. Recognized for this by winning the Therapist of the Month in February 2017.•Attentive to behavioral patterns using accurate and specific recorded data. A high or low number of successful trials, shows me whether the treatment is working and helps me make educated decisions for the client’s intervention plan.

Trumbull, Ct

•Managed workforce needs by creating relationships with universities nearby to hire top talent, and designed an in-depth training program that increased Customer Satisfaction scores from a 65/100 to an 85/100. •Used feedback from District and Regional managers to improve marketing, increase profits compared to last year, and to provide an environment of inclusivity for customers and staff

Trumbull, Ct

• Interacted and assist customers to provide a satisfied shopping experience • Communicated current promotions to maximize sales• Monitored shrink by being conscious of signs of internal and external theft• Developed working relationships with Manager and other Brand Representatives • Actively listen to and use feedback to improve job performance

University Of Connecticut

• Knowledge of the center’s history, facts and services • Planning and preparation of specific programming or projects• Professional and productive work ethic • Take on leadership role in Asian American activism

University Of Connecticut

• Gain and maintain social media presence• Spread awareness on campus • Work to empower students to use their voices

University Of Connecticut

•Managed all logistics and volunteers for a fundraising event to support our organizations local philanthropy•Surpassed successfully our original goal of $5,000, and raised a record-high of $7,500 in one semester•Planned and recruited volunteers to use the raised money to pack over 32,000 meals for the Greater-Hartford area•Prepared and supported the individual who succeeded my position the year after