Carol Macpherson Email & Phone Number

Glasgow, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom

• Managing the daily operation of the ARC• Responding to Emergency Calls out with normal business hours• Leading motivating and team building• Conduct Team Meetings• Resolving staff issues including training and disciplinary action• Setting and improving levels of service delivery to customers and branches• Actively seeking to improve ARC processes and systems• Responding to tenders and other bids for business• Investigating and responding to customer enquiries… Show more • Managing the daily operation of the ARC• Responding to Emergency Calls out with normal business hours• Leading motivating and team building• Conduct Team Meetings• Resolving staff issues including training and disciplinary action• Setting and improving levels of service delivery to customers and branches• Actively seeking to improve ARC processes and systems• Responding to tenders and other bids for business• Investigating and responding to customer enquiries or complaints • Promoting monitoring services to customers, branches and installers• Highlighting problem connections to the appropriate installer or maintainer• Liaising with Directors and Managers in all Departments within the Organisation• A good operational understanding of the current technologies and systems used within the ARC and within the industry in general• Awareness of industry and regulatory requirements• Authorising Staff Timesheets and allowances• Authorising Staff Holidays and Shift Rosters for ARC Duties• Conduct Team Meetings• Liaising with Directors and Managers in all Departments within the Organisation• Awareness of industry and regulatory requirements• Contacting relevant Emergency Services of alarm activations• Contacting key holders where applicable of alarm activations• Monitoring CCTV for both Domestic & Commercial premises• Logging systems on/off test• Out of Hours switchboard duties• Logging details for customers wishing emergency engineer Show less