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Carol Maluleke Email & Phone Number
Escalation Specialist
at
Momentum Group Limited
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Escalation Specialist
Location
Tembisa, Gauteng, South Africa
Company size
Who is Carol Maluleke? Overview
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Quick answer
Carol Maluleke is listed as Escalation Specialist at Momentum Group Limited, a company with 9002 employees, based in Tembisa, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Carol Maluleke.
Carol Maluleke previously worked as Health Professionals Service Specialist at Discovery Limited and Membership and Claims Consultant at Momentum Metropolitan Holdings Limited. Carol Maluleke holds Higher Certificate In Wealth Management, Insurance And Finance from Moonstone Business School Of Excellence.
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Email format at Momentum Group Limited
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Momentum Group Limited
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Profile bio
About Carol Maluleke
A dynamic and proactive character with a unique combination of skills acquired during studies and work exposure. Able to demonstrate strong technicality combined with proven commitment to the achievements of results and objectives. Works effectively on own initiative and with the organization, quick to grasp new ideas and new concepts. Enjoys being part of a successful team and thrives in highly pressurized and challenging working environment
Current workplace
Carol Maluleke's current company
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Momentum Group Limited
6 roles
Carol Maluleke work experience
A career timeline built from the work history available for this profile.
Health Professionals Service Specialist
- To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution.
- Provide excellent service and quality through Discovery Service Standards.
- Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
- Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
- Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
- Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
Membership And Claims Consultant
Investigating queries where necessary and provides timeous feedback to the member or provider. Interpreting the query and determine the appropriate path of resolution. Escalating queries where necessary to ensure member satisfaction and provider satisfaction. Accurate logging of information for statistical reporting purposes. Membership Clerk.
Nov 2021 - May 2023
Call Center Representative
- Provides service to clients' changing insurance needs by servicing life insurance (long term Insurance)
- Develops base for long-term sources of clients.
- Compiles lists of prospects extent of present coverage and investments.
- Ascertains clients' long-term goals.
- Attend meetings, seminars, and programs to learn about new products and services
- Calculate premiums and establish payment methods
Apr 2021 - Nov 2021
Customer Service Consultant
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentationPerforms customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible.
Nov 2019 - Sep 2020
Call Center Agent
Call Centre International
Answering phones from customers professionally and responding to customer enquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding service problems.Providing customers with the organization’s service and product information.Identifying, escalating priority issues and reporting.
Jul 2017 - Oct 2019
4 education records
Carol Maluleke education
Higher Certificate In Wealth Management, Insurance And Finance
Regulatory Examination (Re 5), Ninsurance
B Tech In Language Practice, Faculty Of Humanities
Diploma In Language Practice, Applied Linguistics
FAQ
Frequently asked questions about Carol Maluleke
Quick answers generated from the profile data available on this page.
What company does Carol Maluleke work for?
Carol Maluleke works for Momentum Group Limited.
What is Carol Maluleke's role at Momentum Group Limited?
Carol Maluleke is listed as Escalation Specialist at Momentum Group Limited.
Where is Carol Maluleke based?
Carol Maluleke is based in Tembisa, Gauteng, South Africa while working with Momentum Group Limited.
What companies has Carol Maluleke worked for?
Carol Maluleke has worked for Momentum Group Limited, Discovery Limited, Momentum Metropolitan Holdings Limited, Fnb South Africa, and Edcon.
How can I contact Carol Maluleke?
You can use AeroLeads to view verified contact signals for Carol Maluleke at Momentum Group Limited, including work email, phone, and LinkedIn data when available.
What schools did Carol Maluleke attend?
Carol Maluleke holds Higher Certificate In Wealth Management, Insurance And Finance from Moonstone Business School Of Excellence.
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