Develop and implement initial and recurrent training programs for transportation personnel. Supervise driver trainers, by establishing objectives, standards and accountability for job performance. Provide classroom instruction and behind the wheel training for new applicants to ensure successful completion of training and testing. Recruit and train individuals to become drivers. Provide on-going training and performance evaluations for all Driver employees. Administer and maintain Company random drug/alcohol testing program. Responsible in responding to personal injury and vehicle accidents by on-scene investigation, preparing and submitting reports according to company policy.

• Assists with recruitment and interview process. Tracks status of candidates in HRIS system• Submits online investigation requests and assists with new-employee background checks• Files documents into appropriate employee files• Prepares new-employee files• Responsible for conducting all tasks associated with:o Driver Qualifications – Medical Cards/Physicals, CDL, Annual Driving Recordso Driver Training – DOT/FMCSA regulations (all areas required for our industry)o Driver Records – Processing employment applications, DOT required documents, company policies, MVR, criminal background

• Effectively evaluate, monitor, analyze and identify all driver compliance and non-compliance issues and resolve them in a timely manner• Conduct driver call ins and complaints while managing the risk for the company• Review Driver Vehicle Inspection Reports (DVIR) daily and communicate with driver management to correct and validate the resolution• Responsible for conducting all tasks associated with:o Driver Qualifications – Medical Cards/Physicals, CDL, Annual Driving Recordso Driver Training – DOT/FMCSA regulations (all areas required for our industry)o Driver Records – Processing employment applications, DOT required documents, company policies, MVR, criminal background

Successfully transitioned existing customers and vendors as we integrated two different businesses to a common operating system, while maintaining appropriate service levels. Conducted research for defining customer satisfaction which resulted in very little disruption to customer service levels as we integrated two companies. Coordinated with advertising, merchandising and account executives to develop strategies that generated sales of new or selected products (i.e. sales brochure and hot sheets). Monitor, establish and maintain strong vendor relations with local and regional providers/brokers. Ensure that all available resources are maximized to meet department and company objectives, resulting in increased service revenue and reductions in operating costs without compromising the delivery of quality service or the profitability of the company through route consolidation. Collaborate closely with purchasing to establish new inventory levels as the business doubled in sales volume. Responsible for tracking daily service levels and cross functionally with all departments to determine root causes of service issues and find solutions.

Office Manager/Bookkeeper/CSRResponsible for managing the entire front office operations for the business. Provided constant support of customer needs, aggressively pursuing the root cause of any service failures and communicated regularly to all functional areas. Quickly grasped complex situations turning them into manageable tasks for my staff. Articulate communicator and adept at working with a diverse group of people.School Bid ManagerManaged over $5 million dollars in sales revenue to several county school nutritional programs. Completed all bid proposals. Maintained accurate levels of inventory to support these key clients. Responsible for weekly produce bids/pricing and acted as a liaison between nutritional directors and distribution to achieve service level expectations.Accounts ReceivableEntered customer payments into system on daily basis, tracked and record all receivables and prepared deposits. Developed detail aging and past due account reports for the organization. Coordinated and prepared past due accounts for collection.Accounts PayableEfficiently verified and processed vendor invoices, processed accounts payable checks. Driver Check InVerified driver’s invoices to manifests and payments collected. Processed invoices.Customer Service/Sales SupportEffectively resolved customer complaints. Supported sales staff with pricing levels, customer needs and special order items.