Temporary position whilst undertaking Office Skills diploma.

Promoted to reopen theatre outlets, consisting of a cafe and takeaway kiosks, following entire covidrelated departmental redundancies. Oversaw day-to-day business operations and planned for upcomingevents. Worked well under pressure, maintaining positivity despite staff shortages and supply-chainissues.• Recruited, trained, and managed a team of up-to-20 team members, leaders, and supervisors.Performed HR functions such as recruitment and performance management, using job boards, andFourth HR & Payroll Services. Created and implemented Standard Operating Procedures for workingspaces, training, and tasks.• Organised, planned, and ran events in conjunction with the Globe theatre and external interests.Meticulous attention-to-detail when following event briefs, ensuring adequate staffing, stock levels andmaterials. Used initiative and problem-solving to manage last-minute changes and meet deadlines.• Developed and maintained excellent communication and relationships interdepartmentally, with theGlobe, and suppliers, in person, with email, and telephone. Compiled end-of-season reports for seniormanagement, using Excel extensively to analyse sales, expenditure, and performance.• Increased Outlets revenue by 20% from previous running year, 2019, despite significant Covidrestrictions, through efficient research, planning, organisation, problem-solving, training, teamwork, andleadership.

Delivered high quality service to guests in a modern British restaurant. Promoted (January 2020) tosupervise a team of 5-to-15 front- and back-of-house restaurant staff.• Helped to raise restaurant from 3.8 to 4.7 stars with organisation, problem solving and multi-tasking.• Delivered daily briefings and necessary training on standards of service and customer service.• Achieved highest mystery diner scores in company history, from 92.19-96.93%, reflecting highest customer service standards and excellent attention-to-detail.

Supervised up-to 15 staff to deliver high-quality service to 150+ guests at any one time.Managed service over large floor area, consisting of bar, restaurant, outside seating and events' space.

Supported clients with managing tenancies, rehabilitation and move-on plans, in a Substance Misuse house, Autism House, and Night Shelter.Led group activities to support independence and encourage community inclusion.

Provided comprehensive administrative and organisational support, such as management of tenancies,allocation administration, service charge accounting, written and verbal correspondence, receptionistduties.• Conducted thorough initial assessments and risk assessments with clients, requiring sensitivity andexcellent communication. Input new clients on relevant databases and supported with benefit claims.• Organised and managed interdisciplinary meetings, demonstrating planning, time-management,mediation.• Managed clients' files, updating with appointments, incidents, and relevant information.

Worked with 3 - 6 year-olds in a Steiner setting.Led interactive group activities to support learning and development as per Ofsted guidelines.

Member of shop-management team at a workers' owned wholefoods cooperative.Ordering, organising and managing stock.Maintaining standards of shop floor.Managing deli stock.

Live-in support worker for adults with mental health needs, working towards rehabilitation and independent living. Key-working, crisis management, record-keeping, multidisciplinary meetings, family liaison, holding therapeutic groups, assistance with daily living tasks.