Carol Monroe is a Director, IT Service Delivery & Support at Entegris at Entegris. They possess expertise in it service management, it strategy, cross functional team leadership, management, vendor management and 12 more skills. Colleagues describe them as "I was part of SME's and Architects team at BCBSMN that reported to Carol. The team was responsible for designing, delivering various complicated IT projects, concurrently and on time. These projects span different and multiple IT areas. Carol, solidified the communications, team work, established guidelines and helped in the delivering on these projects, plus maintaining excellent relationship/teamwork among the team members as well as the business and various IT areas. Carol possess excellent work ethics, communication skills, supportive, understanding, keen on values and responsibility. Carol is of great leadership, and strong management skills that is capable of delivering value and service for any organization.", "Carol is extremely talented, hardworking serious goal oriented IT leader. I have had the pleasure of closely working with Carol at Blue Cross Blue Shield of Minnesota. I had also the opportunity to report to her for over three years when she led the Center of Excellence team. Her leadership, communication, and creative ideas motivated our team to become more productive. She has a unique ability to resolve conflicts that brings people together and make them productive. Her leadership style is unmatched and more importantly she leads in an ethical, honest, and fairly manner.", and "I would highly recommend Carol Monroe as an outstanding leader. Carol worked for me for a number of years in various roles at Blue Cross Blue Shield of Minnesota. She initially led a mid-sized team supporting our IT Service Desk. I found that Carol was able to introduce new ideas to improve customer service while keeping her team engaged. She was very adept at identifying and promoting skilled team members. Carol was also very involved in process improvements for our incident management process in ServiceNow and led the design team for improving the customer interface. Carol also worked for me managing our IT asset management functions and eventually added responsibilities for all end user computing. During this time, she vastly improved the reliability and auditability of these core processes. Carol was on our leadership track and took the time to finish her college degree program to enhance her already strong skills learned on the job. I've always found Carol to be a top tier leader who has a knack for managing processes and people. Any company would be well servered having Carol on their leadership team."