Carol Muriithi Email and Phone Number

Project Execution for Business Growth: Successfully executed projects supporting business growth and transition programs in collaboration with Service Lines.Global Strategy Activation: Implemented activation activities within plantations aligned with the global strategy.IT Plan Communication and Scoping: Engaged with plantations business teamsto align and communicate the IT plan with the overall IT strategy.Preventive Maintenance Management: Ensured preventive maintenance forcore business applications and infrastructure, including annual disaster recovery testing, OS and application patching, vulnerability assessments, and remediation.Vendor Collaboration: Worked with vendors to deliver infrastructure and application management for Plantation-specifc applications.Service Review and Contract Management: Managed service reviews and third-party contracts with suppliers to ensure SLAs are met and system versions are current and supported. Budget and Cost Management: Assisted in IT software requirement planning and budgeting by providing input on cost drivers and managing actual costs, ensuring timely vendor payments and annual contract renewals.Business Team Collaboration: Partnered with business teams to ensure the benefits of existing and new/updated services in Plantations, through analysis, defining SLAs, and proper service provider engagement.HR Payroll System Transition: Led the successful transition of the HR payroll system from OnePay to Sage X3 People, staying within budget.New Device Rollout and Training: Led the rollout of new devices, retrieval of old devices, and user training during the transition, maintaining constant communication.ServiceNow Onboarding: Onboarded Lipton Plantations onto ServiceNow forefficient tracking of changes and incidents, ensuring proper documentation and thorough testing. Audit Leadership: Led audit activities, ensuring timely closure of all raised issues.

Designed and executed test scenarios and cascaded test scripts to end users; this collaborative approach stimulated confidence and improved efficiency in UAT execution.Testing and Quality Assurance: Adopted & redesigned global test scenarios, mobilized and inspired users to test the system which in return drove the right attitude and drove completion of testing tasks in record time.Maintained extensive training and user support for EABL markets that led to fully aware users and encouraged over 90% acceptance of the new ways of working and acceptance of the new application.Identified and started all preparatory sourcing and cleansing work and provided visibility on this to the project team for faster decision making.Ensured data maintenance processes are understood by all stakeholders hence built confidence in the market.Provided appropriate training where necessary and ensured embedding of the process.Developed the Data Migration scope and plan for all data objects.Management of all data stakeholders such as Data Governance, DBSI teams and Project team worked together by setting up weekly follow up calls to ensure the project objectives are all achieved and in the stage as per the Gantt chart.

Project KUSTAWI – Supply Finance improvement project, currently supporting the team in fixing some of the Quick wins around Master data clean up across Africa markets.Year End cost roll up 2018 data lead for Africa markets, ensured pricing for all their materials, BOMs and recipes were updated as per their new financial yearCalibra integration with SAP initiatives which helped the weighbridge team have the right weight for all the materialsKey Projects;Distribution Management System projects 2018 across Africa Mapping of inventory locations in DMS and integration with SAP system to ensure seamless transaction processing.

- Provide desktop and server support - Spearheading the backup daily processes and transfer of backup media’s offsite.- Managing the BMC remedy user- Patching of network and phones- Ensure all logs for equipment and users are maintained - Setting up and configuring new core servers- Installing authorized software to core servers - Ensuring patches and upgrades are applied to core servers- Ensuring security and upgrades are applied and kept up to date on desktops and laptops - Antivirus installation to all desktops and laptops- Completing internal user moves including phones- Creating purchase requisitions for IT hardware/software- Reporting faults and maintaining logs on servers, desktops and laptops- Arranges for and/or prepares equipment for shipping/receiving- Familiarize end users on basic software, hardware and peripheral device operation- Requesting and coordinating vendor support

Advise Customers on products and providing solution to their computer problems via e-mail and telephone support.Ensuring servers, workstations and all laptops have the latest virus updates.Conducting user training to clients.Windows NT 4.0 workstation and server installation, configuration, troubleshooting and administration.Exchange 5.5 installation, configuration, troubleshooting and client mail support.Enhancing security by use of software firewalls and anti-viruses.Training and providing knowledge transfer to my fellow colleagues on internship