Caroline Nyaga Email and Phone Number

• Efficiently manage the Managing Director's calendar, scheduling meetings, appointments, and travel to maximize productivity.• Negotiate contracts and maintain clear communication with suppliers, ensuring a reliable supply chain.• Foster customer relationships, addressing escalated issues to ensure positive experiences and loyalty.• Implement feedback and survey programs via various channels to drive continuous improvement and customer satisfaction.• Prepare and submit accurate expense reports in compliance with company policies.• Support special projects through research and data analysis for strategic decision-making.• Collaborate with sales, procurement, and tender teams for timely task completion.• Assist in creating impactful presentations and reports, ensuring clarity and professionalism in communication.• Handle executive communications, organize meetings, and manage action items.• Coordinate domestic and international travel, ensuring seamless logistics.• Maintain office supplies and foster relationships with internal and external stakeholders.• Collaborate with teams to address customer needs and drive growth.Key Achievements• Honored as Customer Service Star of the Year 2023 for outstanding dedication to customer service excellence.• Maintained highly responsive customer service teams that promptly address inquiries, complaints, and feedback across multiple communication channels, leading to a 30% reduction in customer complaints.

• Distributed, and maintained toll collection tickets, petty cash, and ticket boxes, ensuring all resources are properly accounted for and securely stored.• Collected tolls and issue receipts while meticulously reconciling finances at the end of each shift. Prepare comprehensive financial reports that accurately reflect daily transactions.• Provided continuous support and guidance to Toll Attendants, reinforcing labor discipline and promoting a positive image of the organization through exceptional customer service.• Organized and facilitated regular shift meetings to gather feedback and suggestions from Toll Attendants, fostering an environment of open communication and collaboration to enhance shift management and operational efficiency.Key Achievements• Named Star Employee of the Month for exemplary dedication and efficient client service, showcasing a strong commitment to customer satisfaction and operational excellence.• Played a pivotal role in increasing sales of On-Board Units (OBU) by 80%, significantly enhancing the overall Expressway experience for customers and contributing to business growth.• Successfully guided Toll Attendants in mastering toll collection procedures and policies, while fostering the development of essential business skills to ensure seamless and efficient toll collection operations.

• Ensured adherence to government regulations and compliance applications, maintaining up-to-date knowledge of relevant laws and policies.• Proactively anticipated and addressed the needs of expatriates, assisting them in settling into their new environment in Kenya and providing guidance on local amenities and services.• Acted as a key liaison between the company, its affiliates, and pertinent Kenyan government institutions, facilitating effective communication and collaboration.• Worked closely with project teams to identify potential areas of dispute in project design and construction, devising strategies to mitigate conflicts and enhance project outcomes.• Engaged with project stakeholders to streamline communication, foster decision-making, and resolve issues effectively, thereby promoting project success.• Prepared comprehensive bid documents and actively participated in bid opening meetings, contributing to competitive and transparent procurement processes.• Skillfully drafted general correspondence, including reports, meeting minutes, insurance documents, quotations, and purchase orders, ensuring clarity and professionalism in all communications.• Collaborated with team members to conduct research and source local, regional, and international quotations for various products and services, enhancing procurement efficiency and cost-effectiveness.Key Achievements• Successfully managed the application and delivery of work permits, visas, and student passes, ensuring a smooth process for expatriates and students.