Receptionist/Office support to Veterinary Staff.

Welcome Members as they enter the Wellness Workshop and to provide guidance and motivation to help Members in achieving their personal health and lifestyle goals. Consult with Members to help determine personal wellness goals. Enrolls new Members into WW program.

IT- Medicare Medicaid-Development SupportContractor Management (Fieldglass), Resource Allocations, Timesheet Review/Approvals (ServiceNow), reporting, administrative tasks and support across all eHub.

Work at Home Business Lead and Vendor ProfessionalResponsibilities included, not limited to, tracking work at home associates deployed, returning to office and attrition. Work with DSI and DSR in regards to work at home issues. Provide support for all work at home associates, managers, supervisors. Create/present work at home Workshop to future work at home candidates/leaders. Deploy work at home candidates. Work as a liaison between vendors and Humana. Lead, support and coordinate collaborative business partnerships vendor projects for Claims Cost Management. Support and coordinate department initiatives to streamline processes and combine work efforts where necessary which results in lower costs and higher efficiency.

Financial Recovery Department/Provider Payment IntegrityResponsibilities included but were not limited to assisting Director and Management and their staff by providing a full range of administrative support. Arrange travel, expense reporting, calendar scheduling of meetings, appointments, etc. Maintain data for management, maintain supply orders. Contribute to the smooth operation of the department by assisting with projects, moves and other duties as needed.

Administrative Assistant (2001 - 2004)Providing a full range of administrative support to senior level management and their staff. Additional responsibilities include monthly reporting, organize all meetings/projects, including off site visitors for the Call Center staff and track completion of personnel forms and reviews. Ensured in a smooth transition of new hires in training to the work floor. Other Various duties as needed.A-team/Senior Customer Service (2000 - 2001)Handled complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Assist and coach Customer Service representatives with questions and issues received from customers.Collections Training Supervisor (1997 - 2000)Managed a team of 10 - 20 Collection Associates and 3 Trainers in an inbound and outbound call center environment. Responsible for daily supervision, monitoring, motivation and development of associates. Handled escalated calls and issues.Also responsible for coordinating training to current and new associates. Call monitoring to ensure policies and guidelines are followed. Provided coaching one on one and in a group setting. Collections Unit Leader (1994 - 1997)Assisted Collection Supervisor in daily monitoring, motivation and coaching of associates. Handled projects as assigned in accordance with deadlines.Collections Trainer (1992 - 1994)Responsibilities included call monitoring, creating quick references guides, coaching associates one on one and in a classroom setting. Collection Representative (1990 - 1992)Performed outbound and inbound collection calls, obtained financial information, reason for default and followed investor guidelines. Handled all stages of delinquencies from 30 days up to foreclosure. Made payment arrangements to assist in curing delinquencies.