•Promoted from Systems Engineer I to Systems Engineer II on March 7, 2012.•Architect for a multi-phase implementation of a Microsoft Lync 2010 infrastructure. Provisioned and configured virtual machines for the following roles: Front-end pool, Director pool, SQL server, Monitoring server, Archiving server, Mediation server and Edge server. Worked closely with Network Engineering to open ports in the firewall for outside access. As part of Phase II, added a Mediation server for… Show more •Promoted from Systems Engineer I to Systems Engineer II on March 7, 2012.•Architect for a multi-phase implementation of a Microsoft Lync 2010 infrastructure. Provisioned and configured virtual machines for the following roles: Front-end pool, Director pool, SQL server, Monitoring server, Archiving server, Mediation server and Edge server. Worked closely with Network Engineering to open ports in the firewall for outside access. As part of Phase II, added a Mediation server for telephony features and Group Chat server for searchable team chat capability. Configured Enterprise Voice using a third party SIP Trunk provider and formed a Pilot team. Worked with another Engineer to provide voicemail through Exchange Unified Messaging. Configured Lync Mobility for access through iPhone and Android –based smartphones. Created Powershell scripts to backup Lync configuration and databases. Created Administration documentation.•Designed and implemented SCOM 2007 R2 environment. Researched and installed Management Packs for various applications and hardware in use. Installed a SharePoint 2007 farm in order to use the SLA Management Pack. Tweaked Management Packs to eliminate “false positives” and excessive alerting.•Participated on a team to move facilities in Reno, Nevada to a new location. Involved planning the transport of a server rack containing VMware vSphere 5.0 ESXi hosts and EMC VNX SAN and connection and testing at the new location. Traveled to Reno to oversee the physical move and performed the power up at the new location. Participated on another team to move facilities in Brentwood, Tennessee to Franklin, Tennessee. Traveled to Franklin and supervised the group responsible for the moving, installing and testing the PC, laptops, docks, printers, and phones at the new location.•Completed project to add photos for 650 employees to Active Directory.•Closed 693 systems engineering help desk tickets since hire date of October 11, 2010. Show less

•Project Manager for a multi-phase project to upgrade our Data Center infrastructure. Included installation and configuration of new HP C-Class blade center, Quantum Scalar tape library, Data Domain DD660 deduplication/archive appliance, EMC Celerra NAS/SAN, EMC Networker backup software, and VMware vSphere 4.0 ESXi. The final phase of converting physical to virtual servers was in progress when I left.•Project Manager on multiple customer requested projects.•Overall responsibility for… Show more •Project Manager for a multi-phase project to upgrade our Data Center infrastructure. Included installation and configuration of new HP C-Class blade center, Quantum Scalar tape library, Data Domain DD660 deduplication/archive appliance, EMC Celerra NAS/SAN, EMC Networker backup software, and VMware vSphere 4.0 ESXi. The final phase of converting physical to virtual servers was in progress when I left.•Project Manager on multiple customer requested projects.•Overall responsibility for Data Center including the management of 70+ Dell servers, HVAC and power.•Responsible for the installation, configuration, maintenance, troubleshooting, and upgrades of server hardware and software.•Responsible for the administration of the EMC CX500 SAN and EMC Celerra NS40 SAN/NAS.•Created documentation for many processes, installations, and hardware configurations.•Completed an Active Directory 2003 and Exchange 2003 migration of 800 users/computers and 60 servers. Configured DNS, DHCP, Group Policies, WINS, and Trust relationships with other agencies.•Installed the SAP server hardware environment which included the installation of an EMC CX500 SAN. Zoned fiber switches and configured connections to the SAN from each server. Created LUNs. Installed 2 IIS servers and configured SMTP and FTP sites on each.•Installed and configured a Blackberry Enterprise server. Responsible for activating, configuring and supporting 100+ Blackberry users.•Installed and configured Windows Server Update Server to ensure patches, hotfixes, and security updates were pushed to all clients and servers.•Responsible for backups using Veritas Netbackup with an HP StorageWorks MSL6000 tape library.•Completed a project to reduce SPAM by installing a Brightmail appliance.•Supervised vendors in the installation of new AC and UPS units in the Data Center.•Prepared a budget forecast for the datacenter through 2015. Show less

•Managed a reorganization of the Data Center. Supervised the contracted vendors. Installed racks, rails and servers. Relocated over 20 servers and participated in a major move of the network equipment rack.•Managed an Exchange 5.5 environment.•Removed 10 outdated servers from service through consolidation.•Performed audits on all servers.•Planned, designed, tested, and began the implementation of Active Directory. Documented the migration process and trained other team… Show more •Managed a reorganization of the Data Center. Supervised the contracted vendors. Installed racks, rails and servers. Relocated over 20 servers and participated in a major move of the network equipment rack.•Managed an Exchange 5.5 environment.•Removed 10 outdated servers from service through consolidation.•Performed audits on all servers.•Planned, designed, tested, and began the implementation of Active Directory. Documented the migration process and trained other team members.•Installed and configured Trend Micro Viruswall and SPAM software on the new email gateway server. This significantly reduced the amount of viruses and spam delivered to users’ mailboxes.•Learned Kixtart scripting language for login scripts. Pushed scripts to write registry entries to workstations for IE homepages, DNS settings, mapped drives and printers according to group membership, etc.•Participated in a project to move a SQL 6.5 application to a Windows 2000, SQL 2000 environment.•Participated in a project to move all intranet websites to a new Windows 2000 IIS server.•Mentored summer intern.•Provided documentation for many processes, installations, and hardware configurations, where no documentation existed.•Provided backup support for the HP3000 Computer Systems Administrator and Help Desk Technicians.•Closed 374 Help Desk tickets in 1.5 years. Show less

•Implemented, redesigned, and relocated a data center as a result of a facility consolidation within a two month critical path timeframe and accomplished the move 16% lower than budget.•Managed the process of building out new customer service call center. This included specifying requirements, securing quotes, and managing installation for new phone system; outsourced electrical work, data/phone cabling, and fiber installation to connect multiple locations. •Implemented the Remedy Help… Show more •Implemented, redesigned, and relocated a data center as a result of a facility consolidation within a two month critical path timeframe and accomplished the move 16% lower than budget.•Managed the process of building out new customer service call center. This included specifying requirements, securing quotes, and managing installation for new phone system; outsourced electrical work, data/phone cabling, and fiber installation to connect multiple locations. •Implemented the Remedy Help Desk ticket tracking system and 24X7 pager support.•Published expectation levels for new employee setup, trouble ticket turnaround, and new server installations.•Expanded the IT team from one contractor to a five-member, cross-trained team. •Provided budget forecasts for department to the Director of Operations.•Installed and configured PictureTel video conferencing equipment, which resulted in a 40% savings in communications and travel costs to other locations.•Implemented a 5-digit dial plan that allowed our employees to dial other EA locations through our ATM network, resulting in a 30% communication cost savings in long distance calls.•Migrated the entire facility to the McAfee virus protection suite. •Sold excess equipment and discontinued unnecessary software/hardware maintenance contracts for a cost savings of $10,000.•Established a regular backup routine for all NT/2000 servers and offsite storage for disaster recovery. Show less

•Managed a two-person internal Helpdesk. •Administered several NT servers, monitored usage and performance, applied appropriate patches, updates, and upgrades.•Administered Exchange Server email system and provided procedures for remote access.•Performed backups/restores and maintained tape library. •Responsible for the installation, configuration, maintenance, troubleshooting, and upgrade of computer operating systems, software, and hardware. •Coordinated maintenance of… Show more •Managed a two-person internal Helpdesk. •Administered several NT servers, monitored usage and performance, applied appropriate patches, updates, and upgrades.•Administered Exchange Server email system and provided procedures for remote access.•Performed backups/restores and maintained tape library. •Responsible for the installation, configuration, maintenance, troubleshooting, and upgrade of computer operating systems, software, and hardware. •Coordinated maintenance of warranty/out-of-warranty equipment. Maintained spare parts inventory. Provided recommendations/price quotes for the acquisition of new hardware and software.•Performed duties as Microsoft Select Contract Administrator. Maintained software license compliance.•Administered Lucent Technologies Definity PBX and Audix voicemail systems. •Administered and maintained card key door access system throughout all buildings. •Provided training for new employees on network connectivity (internal email, printer configuration, voicemail). Show less

•Installed, maintained, and upgraded PC hardware and software. Performed troubleshooting and resolution to PC issues.•Proposed and implemented PC enhancements that improved the reliability and performance of the system.•Trained personnel on PC and application usage.•Worked with outside sources to dispose of obsolete hardware.•Worked on several special projects that required travel to sales offices across the country. The team deployed laptops and provided training to the Sales… Show more •Installed, maintained, and upgraded PC hardware and software. Performed troubleshooting and resolution to PC issues.•Proposed and implemented PC enhancements that improved the reliability and performance of the system.•Trained personnel on PC and application usage.•Worked with outside sources to dispose of obsolete hardware.•Worked on several special projects that required travel to sales offices across the country. The team deployed laptops and provided training to the Sales Force Team. Show less