Carol Pritchett-Thomas Email and Phone Number

Kelly Services, Jacksonville, FLOctober 2019 - CurrentProvides onboarding & screening support within a designated geography. Responsible for the coordination and completion of a variety of tasks, including those related to the registration of talent, screenings, file maintenance and administration. Responsible for ensuring the integrity of the data, compliance as well as the protection of personal private information.

Provides a single point of contact for all CIT employees delivering human resources support. Delivers customer service pertaining to a variety of issues including employee benefit programs, human resources policies/procedures, and other employment-related issues (new hire support, benefits enrollment, medical, dental, vision, life, retiree programs, 401k and other work/life programs). Ensure first-call resolution support in responding to human resources and/or benefit-related support questions.Provides PeopleSoft system support answering questions relating to Employee Self Service, benefits enrollment, qualifying life events, employee address and name changes, etc.Provides Time and Attendance system support and answers questions relating to Personal Time Off Sick and Vacation submissions and corrections.Establishes and tracks all employee support activity through ServiceNow.Files Workers Compensation claims and works with both employee and vendor, Gallagher Bassett Services to insure positive outcome.Scans and maintains Employee Files through web-based software.Responsible for entering Retiree, COBRA and Leave of Absence employees in to vendor site, Discovery Benefits, to ensure proper billing.Responsible for completing and returning Letter of Creditable Coverage, Employment Verification, Medicare Eligibility and Unemployment Forms in a timely manner.

Assisted Human Resources Department during implementation period of new payroll system. Scanned and indexed confidential paperwork in company's paperless filing system iDentifi.web. Invoiced monthly employee benefits (Blue Cross, Sun Life and Guardian). Created Excel spreadsheet and tracked employee Flex Spending Account elections and updated in TASC. Created monthly wellness newsletters. Audited and purged I-9 paperwork. Research benefit options via Internet. Inventoried new hire benefit packets. Assembled new hire packets and company goodie bags. Created spreadsheet compiling employee benefit information for new COBRA vendor.

Provided clerical support to staff by creating supporting documents. Ensured the smooth outcome of various services offered to local military personnel. Ensured a professional first line of defense for organization by covering receptionist duties and directing inquiries to the appropriate subject matter expert. Assisted separating Navy sailors with civilian application interviewing process.

Performed full cycle recruiting for Fortune 500 companies; AT&T, Clairol, TrueGreen, MetLife, Bank of America, State of Florida, Barnes and Nobel, Proctor & Gamble Provided quality Call Center Customer Service Representatives. Worked with various clients/project to assess their hiring needs. Recruited by direct sourcing, networking, advertisement, Internet research. Prescreened and interviewed candidates. Processed qualified Applicants through hiring process via TMS. Verified applicants via background check and drug screen onboard New Hires. Maintained relationship with Hiring Managers.

Assisted recruiting team by pre-screening, qualifying and tracking candidates Ensured new hires completed required paperwork. Proven track record assisting individuals through the application process for call center representatives. Experience with coordinating and implementing testing activities for up to 400 candidates weekly. Tacked candidates in Vurv and PeopleSoft updated as needed. Responsible for confirming New Hire start date and audit of new hire paperwork. Verified eligibility to work in E-Verify, pulled completed backgrounds and drug-screens. Research candidates in Vurv and conducted pre-screens. Participated in job fairs and other opportunities for recruiting and company branding. Sponsored and mentored at risk teens enrolled in the Pace for Girls program.

Assist recruiting office in the interview process by scheduling phone interviews and physical interviews between candidates, the recruiter and department managers and/or team leaders for the talent acquisition of over 200 new hires since 2006.Process all incoming resumes by sending reply letters, scanning resumes, entering information in HR Perspective system for tracking.Conduct background checks and drug screens. Enter all new hires into the 401K program and terminated employees when needed. Update change of address information in benefits vendor's website databases. Point of contact for Workers Compensation cases. Assisted employee with submission of case. Track progress with vendor. Attend job fairs to promote ZIS and conduct candidate screening.Assist new employees with New Hire paperwork (I-9, W-4, company waivers). Create and maintained employee records. Created several process improvements for recruiting that resulted in time saved and better departmental communications.Responsible for tracking and balancing recruiting related vendor invoices for payment.Worked with facility vendors and processed necessary requests.

Responsible for all staffing and full-life cycle recruiting.Interviewed, processed back ground checks, drug screens, and all new hire paperwork.Tracked employees' time to confirm benefits and enrollment. Informed supervisors of periodic reviews and forwarded paperwork to corporate. Assisted employees with concerns regarding pay, benefits and grievances.

Managed the reception area and scheduled appointments and meetings for CEO and HR Director.Created new employee information packets. Responsible for personnel file setup and maintenance and tracked employee's response to company benefits. Submitted expense reports. Ordered office supplies for seven work sites, tracked customer inflow and surveys for stores, entered company profits in general ledger. Entered payroll into spreadsheets to verify the financial balance of the company's revenue.

Interviewed and qualified skills of prospective employees for; Managed employees by orientating them prior to assignment. Performed drug testing and background checks.Responsible for scheduling candidates for testing. Provided employees with critical information pertaining to assignments, payroll questions, and tracked and recognized the performance of employees Responsible for informing customers of the guidelines for sub-contract employees.Managed customer relationshipsTrained employees on the following: Proper Lifting Procedures, Good Manufacturing Practices and Blood born Pathogens as requested by customers. Customer Service Assisted clients with the movement of their personal items and arranged the relocation of their services through the various trade departments (Telecommunications, Network, Computer Hardware Services, Movers, Riggers) within Abbott Laboratories 12 sites located in Lake County IL. Triage calls in order of client's seniority, time span needed to relocate and circumstances while performing exceptional customer services. Submitted client's requests into AS400 database, Excel spreadsheets and floor plans using Power Point.