• Manage a team of 6 Full time Interior designers (4 Casual) to ensure workflow levels are maintained. • Report weekly to Operations Manger.• Identify individual skill sets and provide recommendations to management to implement specific tasks. (ie integration into Display Interior Design Team)• Maintain relationships between suppliers to ensure product displays are updated and current products/trends are reviewed and recommendations then put forward to the Product Committee for consideration.• Arrange regular supplier product training and provide sales training to staff to enhance up sell opportunities• Analysis systems and processes to provide seamless flow of information between departments.• Ensure a high level of customer service focus is maintained.• Maintain Casual Staff Roster (including weekend appointments)• Interview & hire staff• Implement & maintain quarterly product promotions• Implement & maintain new customer service initiatives (ie Saturday & Sunday Preview Appointments, web based dairy etc)

• Manage five to six (5 – 6) sales consultants who would focus on the sale of OPOL products, house and land packages and/or medium density products offered within Victoria’s growth corridors• Ensure consultants achieved target sales rates, KPI’s and corporate expectations on an individual and group basis.• Conduct weekly sales meetings and also provided training sessions on a regular basis. Training would be provided to the sales team as a group and on an individual basis when required. Sales training initiatives includes product knowledge, customer service, administrative, third party networking, (ie financers, land developers, real estate agents etc) statutory requirements etc• Liaise with the Marketing department for the roll-out of new sales and marketing initiatives i.e Shopping centre promotions, exhibitions and othersCreated and implemented a “Land Bank” database for a constant supply of land for house and land packages through land developer and estate agent relationships.• Provide training to call centre staff to accurately capture and pre-qualify leads before referring them to the sales consultant/s. • Assist the State Sales Manager in the facilitation of new projects being joint ventures or medium density developments within various residential land developments.• Interview & hiring of sales staff• Created “BOSS” siting application to assist in electronic house sitings• Implement Developer Requirements register to assist the group to ensure accuracy of New Home Orders to at point of sale.

• Report directly to Workflow Manager• Check Sales paperwork to ensure accuracy and consistency to Burbanks’ building policies and building regulations.• Liaise with Sales Consultants and provide technical support and assistance with timely solutions for clients.• Liaise with Estimating, Drafting, and Administrative teams (including colour studio), also electrical contract consultants to provide accurate documentation in a timely manner to achieve workflow KPI’s• Provide training & support to tender presenters to ensure KPI’s were achieved.• Ensure an outstanding level of customer service was maintained.

• Present a building tender to clients outlining all project costs to ensure clients final acceptance of contract price at the end of the appointment.• Liaise with Estimating, Drafting, and Administrative teams (including colour studio) to provide accurate documentation in a timely manner.• Implement weekly workflow meetings to maintain seamless delivery of files to achieve KPI’s.• Conduct electrical consultation to upsell product.• Provide & maintain outstanding customer service.• Confirm all customer structural design requirements

Involved in the sales of land projects within various regions ➢ Altona Meadows - Infill SubdivisionVendor: Hobsons Bay Council This infill subdivision was sold via auction. After running an approximate six week marketing campaign to indentify potential purchasers, all lots were sold on the day of auction. ➢ Windsor Estate – Deer Park (350 Lot Subdivision)This estate was directly adjoining Brimbank Gardens. I was expected to achieve 4 to 6 sales per month. I was selling approximately 10 – 15 sales per month. I relied on building a strong network between all builders including those situated at the Brimbank Gardens Display Village to offer house & land packages which greatly assisted in achieving a higher than average sales rate. ➢ Seasons Estate – 700 residential lot subdivision located in Tarneit.Developer: Villawood Properties➢ Lustre @ Seasons – Pre-planned medium density project at the Seasons Estate in Tarneit Developers: Joint Venture between Burbank Homes and Villawood PropertiesI was appointed as the Estate Manager, my duties included attending weekly vendor meetings to present market feedback, product recommendation and discuss sales strategies. The project comprised of just under 70 individual 2 & 3 bedroom pre-planned medium density product. I achieved a higher than expected sales rate which awarded me third top sales consultant with in the New Homes Division for 2004.➢ Esteema Western Region – A joint initiative between Oliver Hume & Devine Homes to enter into the 2/3rd home buyer market.I was appointed as Estate Manager which required me to have extensive training of the Devine Homes Lead system and processes including their finance products