A reliable and dependable operations manager with demonstrated expertise in project/production management, continuous improvement, value stream mapping, business process training, and customer service. Possesses a proven track record of overseeing teams of employees as well as leading training and developing efforts to achieve business goals while ensuring delivery of project requirements. Contributes to success by utilizing exemplary leadership and technical skills, along with a self-starter attitude, to effectively meet multiple strict deadlines, ensure efficient operations, and achieve company goals.La-Z-Boy University School of Management - Programs Train the Trainer, 2009Team Dynamics, 2008Project Management Workshop, 2008Cell Balancing, 2008Successful Supervisor/Coach Course, 2007Visual Workplace Training in 5S/Lean Levels 1, 2, 3, 4, 2006Value Stream Mapping, 2005Certified Quality Associate Training Level 1, 2005Team and 8D, 2004Managing Your Priorities, 2003Giving and Receiving Constructive Feedback, 2003Giving Recognition, 2002ISO 9000 Quality System Coursework Experience, 2002Clarifying Customer Expectations and Resolving Dissatisfaction, 2002Quality: Through the Eyes of the Customer, 2001Coaching: Bringing Out the Best in Others, 2001The Basic Principles for a Collaborative Workplace, 2001