Carol Sage Email & Phone Number

Kingston, Ontario, Canada

· Responsible for the technical provisioning and hosting of web events and conference calls for clients, managing calls with attendance levels into the thousands for Fortune 100 companies.· Duties include an exemplary level of attention to detail and managing tight deadlines, completion of record keeping and tracking documents and the numerous computer programs required to provision a call.· Committed to the highest level of professional communication with clients, both orally and in written communication.· Responsible for reporting of quality issues as they arise and ensuring notification to the proper channels for resolution.

Kingston, Ontario

•Completed the preparation of claims, written claim correspondence, production of PowerPoint presentations customized for customer sales meetings, general record keeping and monthly reports. •Worked to tight deadlines ensuring accuracy of information, contributing to the completion of bid submissions to secure further business, and assisting with the needs of the sales team and the regional area managers.•Verified and logged in deadlines for responding to daily inquiries.•Updated customer accounts and information on a daily basis.

Kingston, Ontario

•Handled dual customer service chats which focused on troubleshooting equipment, account changes and general information.•Demonstrated mastery of customer service call script within specified time frames.•Maintained up-to-date records at all times.•Developed further time management skills, ability to multi-task and attention to detail.

Ottawa, Ontario

•Responsible for handling inbound customer service calls which focused on troubleshooting website technical issues and ensuring customer satisfaction.•Made reasonable procedure exceptions to accommodate unusual customer requests.•Provided accurate and appropriate information in response to customer inquiries.•Excelled in time management, de-escalation of calls and attention to detail.

Sault Ste. Marie, Ontario

•Performing follow up calls for Intuit customers and ensuring that a proper level of service was reported. •Cultivated proficiency in information management, making sure that the comments of the customer were related back to Intuit in a comprehensive and intelligent manner as well as indicating need for further action.

Peterborough, Ontario

•Managed classrooms of 15 to 30 students during the absence of assigned teachers.•Encouraged students to persevere with challenging tasks.•Set and communicated ground rules for the classroom based on respect and personal responsibility.•Employed a broad range of instructional techniques to retain student interest and maximize learning.•Took appropriate disciplinary measures when students misbehaved.•Established clear objectives for all lessons, units and projects.

Peterborough, Ontario

•Managed classrooms of 15 to 30 students during the absence of assigned teachers.•Encouraged students to persevere with challenging tasks.•Set and communicated ground rules for the classroom based on respect and personal responsibility.•Employed a broad range of instructional techniques to retain student interest and maximize learning.•Took appropriate disciplinary measures when students misbehaved.•Established clear objectives for all lessons, units and projects.

Peterborough, Ontario

7 contracts between 2003 and 2007 •Responsible for acquiring claims from the Employment Insurance website that were submitted by claimants.•Entered client information into the data management system and registered claims to be assigned to Claims Officer for further processing.•Completed file management tasks, including docket maintenance, creation of new files and ensuring the file bay was orderly.

Peterborough, Ontario

2 contracts between 2001 and 2002 •Prepared packages for information sessions regarding the Canada Pension Plan, Old Age Security, Canada Pension Plan Disability and other related programs. •Created and maintained a database of community organizations that specialized in providing services to our target groups.•Assisted clients with the completion of forms for federal benefits under the Income Security Program.

Lindsay, Ontario

2 contracts between 2000 and 2001 •Assisted students in the completion of relevant applications, and the development of resumes and cover letters on computer.•Advised students of opportunities consistent with their qualifications available to them, from the job board, the job bank and on the Internet.•Completed job orders received from employers, and posted job orders on the job board, Service Canada Job Bank as well as on the Internet.•Performed on-site visits with employers who had received Summer Career Placement contracts, verifying contractual obligations were being met by both the employee and the employer.

Bachelor Of Education (Bed), Primary/Junior Division

Bachelor Of Arts Honours, Psychology