As Team leader, I am fully responsible for all operational reporting’s, Profit & Loss of the centres, area readiness, staff development and recruitment, Marketing recommendations, competition check, Make sure the overall revenue of this area will grow. Directly report to the Country Manager & Commercial Director. Point of contact for all center teams.As a General Manager I’m responsible for new sales, client renewals and expansions local as well as global selling over 1500 locations over… Show more As Team leader, I am fully responsible for all operational reporting’s, Profit & Loss of the centres, area readiness, staff development and recruitment, Marketing recommendations, competition check, Make sure the overall revenue of this area will grow. Directly report to the Country Manager & Commercial Director. Point of contact for all center teams.As a General Manager I’m responsible for new sales, client renewals and expansions local as well as global selling over 1500 locations over the globe. Next to the sales part the following works are a daily routine for me:Centre readiness, Centre profitability, client satisfaction & retention, managing and training the centre team, building management, IT/Telecoms, F&B, security and cleaning managementAs a coaching center manager, regularly conduct audits on operations, Fire & safety, maintenance, Finance & Billing among other duties Show less

As a Coaching Centre Manager I was responsible for coaching and training other Centre Managers and Customer Service Representatives in my region. I report directly to my Area Operations Director and function as her back-up while she is not available. Review reports, identify challenges, rectify issues, Challenge the team, support & supervise.

The Centre Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business centre at every period in the day. In conjunction with the centre team the CM ensures that all clients needs are handled effectively and efficiently. The CM becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. The CM oversees the centre team ensuring that… Show more The Centre Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business centre at every period in the day. In conjunction with the centre team the CM ensures that all clients needs are handled effectively and efficiently. The CM becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. The CM oversees the centre team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. Ultimately, the actions and services provided by the CM, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus. The CM directly supervises the centre teams. Show less

Running the centre, manage the team, sales driven with in house and virtual office clients, responsible for centre budget, P&L, client satisfaction, empowerment of employees.

Being a Senior Flight Attendant a customer service-oriented profession with good communication, hospitality and psychology ensured Flight security, Meet & Greet, Safety & Security, First Aid, emergency procedure handling, making announcement, food & beverage service, Time keeping, Overall cabin management