Carol Silva Moralez Email & Phone Number

As President & CEO of Upskill NWA I am responsible for developing the goals, plans, policies, and short and long-term objectives for Upskill NWA. As an organization, we wake up every day with a mission to connect people to new careers by helping them access educational and higher wage jobs. I am passionate about this life-changing work and lead a talented team of change-makers who are cultivating and creating our future leaders. Adelante!

Fayetteville, Arkansas, Us

Partner responsible for the Diversity and Inclusion and Client Management Practices. Serves as a trusted advisor and consultant, problem solver, and strategist to executives in Fortune 500 companies and non-profit organizations. Builds meaningful client relationships and diverse client portfolios, explores client needs, drafts proposals and delivers S2P innovative, customized people-centered solutions.o Working with company c-suite executives, key stakeholder groups; establishes the business case for inclusion, identifies strategic priorities, and establishes key performance indicators. o Works with organizations to Activate and Onboard Employee Resource Groups to align Executive Sponsors, Chairs, Co-Chairs to accelerate adoption of their roles and responsibilities in delivering the corporate mission and vision.o Designs and facilitates roundtable sessions to explore participant beliefs, attitudes and views towards diversity and inclusion to inform strategy design.Lead Partner and Co-Chair of LatinXNA, a region-wide strategy to promote Diversity and Inclusion in Northwest Arkansas by engaging NWA nonprofit agencies, vendor partners, and corporate sponsors to elevate the brand and voice of people of color by providing opportunities for leadership development, and meaningful connections to elevate performance, service, leadership and influence. o Develop and maintain strategic relationships with key stakeholder groups across the vendor community in NWA.o Recruit professional leaders across various business segments to serve as volunteers and participate in LatinXNA Service Empowered Advanced Leadership (S. E. A. L.) program and/or serve on the Executive Advisory Committee (E. A. C.)o Drives the strategic vision and oversees the daily operations within LatinXNA.o Co-created the LatinXNA operating model.

Bentonville, Arkansas, Us

Director Learning and Development; responsibility as a product owner in Agile environment to connect with executive stakeholders and experts to understand strategic priorities, prioritize business needs, determine ROI, and design and develop training solutions and engaging mobile learning experiences to train the workforce so they can deliver an excellent customer experience

Bentonville, Arkansas, Us

Trusted advisor and consultant to product owners. Designed learning strategy including change management training, functional, and leadership training events to enable adoption of new way of working. Designed learning products framework, design and learning modalities.• Oversaw training design and development in Learning Content Design and Development (LCDD) agile way of working: o Consulted and built relationships with business partners, identified critical needs, target audience, audience behavior expectations, and identify return on investment (ROI) for each training initiative.o Created professional presentations and presented critical information and updates to key stakeholders which included c suite executives to generate consensus and buy-in.o Responsible for end to end project Lifecycleo Onboarded and led cross-functional design teams to ensure consistency and quality of curriculum frameworko Created an inclusive environment made up of unique individuals which promoted diversity of thought to explore solutions and gain consensus for key business solutions.o Defined measurement and evaluation strategy.o Created feedback loop to iterate learning product. • Designed and developed post-Academy Bentonville-based leadership program for store managers and market level leaders. • Delivered 161 products to Academy content management team over 14-month period representing 28% to 35% of entire learning content design workload throughout year.• Reduced vendor spend by $150,000 and simultaneously increased associate productivity to 50% by improving and streamlining existing processes from 2,766 in 2017 to 5,352 in 2018.• Using Lean Six Sigma methodology simplified, organized, and created one database for Academy assessment questions• Saved company a total of $48,000 through February 2019 by designing Market Manager Academy • Designed learning strategy and learning measurement and evaluation strategy for associates adopting new ways of working

Bentonville, Arkansas, Us

Maintained adherence to project, design, and agile process standards to control project costs. Provided overall direction of leadership programs, including subject matter expert communications and reviews. Solicited and managed third-party vendor support and work quality. Served as trusted advisor and training and development consultant. Managed health and wellness portfolio of training products.

Bentonville, Arkansas, Us

Ensured adherence to project, design, and agile process standards to control project costs. Provided overall direction of leadership programs, including subject matter expert communications and reviews. Solicited and managed third-party vendor support and work quality. Served as trusted advisor and training and development consultant. Analyzed business needs and created, developed, and implemented progressive, comprehensive training and development through traditional and e-learning methods in alignment with key business strategies. Drove strategic initiatives and measured outcomes to support desired behaviors and results.• Identified opportunities to continuously improve training deliverables and processes in creative ways resulting in improvement of desired outcomes.• Designed, created, and co-facilitated Small Format Academy, a week-long functional training course for 500 neighborhood market store managers. • Analyzed data, conducted needs analysis and worked with cross-functional team to design corporate leadership program for 150 Hispanic Latino Associate Resource Group directors and senior directors to support overall strategy of office of diversity and inclusion as co-chair of Hispanic Workforce Pillar for Hispanic Latino Associate Resource Group (HLARG).• Executed the Mi Futuro program, updated content, defined measures for success, and led 100 volunteers and ambassadors to support youth mentoring outreach program as vice chair, Mi Futuro for HLARG. Engaged 400 students in Bentonville, Rogers, and Springdale school districts

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Managed fiscal responsibility for delivering and exceeding $325,000,000 sales budget and profit plan for seven stores of varying formats throughout Northwest Oklahoma by ensuring adherence to established company processes and operational standards. Optimized execution and results of company initiatives. Performed operational deep dives, utilizing data and trends to conduct root cause analysis to develop and implement long-term and short-term solutions to improve store performance against established metrics. Recruited external talent in order to enhance management bench strength. Identified and developed internal talent in order to prepare personnel for next level placement. Utilized change management principles to gain alignment on business priorities. Collaborated with other market managers in region to identify key solutions for complex market issues affecting labor, merchandising, and operations in northwest Oklahoma oil communities by leveraging home office buyers and suppliers to ensure customers received specific goods at lowest every day price in market. Developed and led team of 1,500 associates with seven store manager direct reports. Provided strategic leadership, planning, and execution of operational directives. Created environment supporting and encouraging diverse and inclusive workforce. Supported culture of integrity and core company values. Promoted and supported open communications.

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Held direct responsibility for growing top line sales and profit plans by optimizing execution of operational processes and merchandise initiatives. Conducted analyses of store operations reports to identify root cause issues and implement short- and long-term solutions. Established routines and general operations controls in order to monitor and prevent shrinkage which resulted in a year-over-year reduction. Grew talent pipeline by proactively identifying high performing hourly and salaried associates for internal development programs. Leveraged internal and external networking to build business partnerships throughout San Diego and San Antonio communities which reflected positively on company. Inspired associates through servant leadership approach to ensure associate collaboration and buy-in for key business change initiatives. Grew associate engagement scores at both locations. Implemented a consistent performance management process to identify skills gaps and associate development needs.

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Retail Management

Business/Corporate Communications