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Results-driven Strategic Account Management and Program Manager, with extensive experience in managing client relationships, negotiation, program development, planning and implementation, training, instructional design, and process improvement.•Experience in all aspects of managing multi-million dollar commercial and public sector contracts, and client relationships at all levels.•Proven subject matter expert in conducting business in the public sector market. •Recognized for ability to partner with business leaders and technical teams to plan, integrate, document and execute complex project plans on time and on budget.•Successfully executed, negotiated and implemented strategic initiatives resulting in significant incremental sales opportunities.SUMMARY OF QUALIFICATIONS•Experience in all aspects of managing multi-million dollar commercial and public sector contracts, and client relationships at all levels.•Proven subject matter expert in conducting business in the public sector.• Public sector contract program management expertise; broad background in Hewlett-Packard routes to market, and implementation into HP systems infrastructure.•Project management of business process reengineering and IT initiatives to support the operational requirements of doing business in the public sector market.•Cross functional leadership for design, definition of specific operational models and rules of engagement of existing customer install base and new targeted growth accounts for both commercial and public sector markets.•Design and implementation of new sales programs to increase sales and new customer growth.•Development of internal business processes to improve sales and operational efficiencies.•Demonstrated expertise in proposal creation, negotiation, implementation, maintenance and expansion of public sector contracts.•Demonstrated business acumen and ability to accurately assess technical situational challenges and transform creative ideas
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Senior Director Of SalesEndurenergy Systems, Inc. Aug 2024 - PresentSanta Clara, Ca, UsSelling Fully Integrated Storage Solutions focused on the Commercial, Industrial and Utility Scale market. -
DirectorComplete Solaria Jan 2019 - Aug 2024Fremont, California, Us -
Customer Relationship Management/Contract Management/Business DevelopmentSolarworld Feb 2012 - Dec 2019Hillsboro, Or, UsNegotiate Supply Agreements with Large Strategic Accounts.Manage the Client Relationship and execution of contracts from cradle to grave for high touch customers. Partner with Account Management to identify incremental revenue opportunities and continued growth in key Strategic Accounts.Support the capture and pursuit of new business opportunities.Proposal development, contract negotiation and management of Public Sector Cooperative Agreements and GSA Federal Supply Schedules. -
Business Development ManagerSolarworld Feb 2012 - Dec 2018Hillsboro, Or, Us -
Senior Sled Implementation Escalation ManagerHewlett Packard May 2008 - Apr 2010Houston, Texas, UsServe as Americas Contract Operations (ACO) cross functional liaison, responsible for defining specific operational models and rules of engagement on existing and new business. Provide expertise in all aspects of company's contract, pricing, quoting and order management systems and IT infrastructure to support public sector businessManage sales and customer escalations directed to the Vice President and Director level to minimize impact on sales, customer satisfaction and ensure compliance with customer contracts.Provide functional leadership for all phases of state, local and education contract requirements.Identify and develop new tools and processes to improve operational efficiency.Develop business processes and solutions for HP's state, local and education request for proposals.Liaise with senior management regarding key issues and customer escalations.Assisted in development of business process improvement to reduce customer escalations.Oversaw implementation and stabilization of five New York State, State of Florida contracts and Western States Alliance Contract (WSCAIII) with estimated revenue of $950 million. Develop, design and implementation of specific end to end operational models for all phases of HP's $5 billion public sector personal computing, enterprise, imaging and printing business from request for proposal, on-boarding, through maintenance and expansion.Design and develop internal training programs for junior staff. -
Aco Systems ManagerHewlett Packard Apr 2003 - Apr 2008Houston, Texas, Us•Managed and led public sector IT initiatives to retire existing contract and pricing systems that manage HP’s entire portfolio of products (100,000+) and services to migrate to new software platforms feeding to multiple quoting and order management systems.•Assisted and supported development of ACO contract center processes and tools to enhance efficiency and effectiveness for 2000 commercial end user and public sector contracts, in addition to 26,000 reseller contracts. •Provided contracts management and consulting expertise to multiple business units and functions to accelerate world wide implementation of leveraged programs, processes and infrastructure tools.•Developed business requirement documents, test cases, and training documentation for IT initiatives, while communicating with senior management regarding ongoing issues. -
Gsa Program ManagerHewlett Packard Jan 1993 - Jan 2003Houston, Texas, UsManaged HP's $1.5 billion Direct General Services Administration IT schedule contracts and HP Federal Reseller Program. Managed proposal preparation, negotiation and relationship for multiple GSA Federal Supply Schedule Contracts without delays and extensions.Led development of Federal Reseller Program to support growth of indirect business from $99 million to $1.5 billion. Held responsibility for defining new processes for implementation of government special pricing, e-catalogs, quote and order requirements into company IT Infrastructure. Tracked and advised federal sales management on GSA Programs and regulatory changes.Coordinated with HP business units, marketing and other personnel to communicate key federal requirements for HP direct and indirect business.Worked with GSA Commodity Center to facilitate development and sourcing of toner and ink cartridges to GSA Depots resulting in $100 million in incremental revenue opportunity for both GSA and HP.Provided consulting on federal contracts and market issues on co-branding initiatives with Unisys.Developed solution reseller program and partnership with Dell Computers to sell HP imaging and printer products. -
Senior Gsa Sales Program ManagerPyramid Technology Jan 1989 - Jan 1993Falmouth, Ma, Us -
Contracts AdministratorAmdahl Corporation Jan 1983 - Jan 1989
Carol Smith Skills
Carol Smith Education Details
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The George Washington UniversityGovernment Procurement; Business Administration
Frequently Asked Questions about Carol Smith
What company does Carol Smith work for?
Carol Smith works for Endurenergy Systems, Inc.
What is Carol Smith's role at the current company?
Carol Smith's current role is Senior Director of Sales.
What is Carol Smith's email address?
Carol Smith's email address is cs****@****lar.com
What is Carol Smith's direct phone number?
Carol Smith's direct phone number is +142564*****
What schools did Carol Smith attend?
Carol Smith attended The George Washington University.
What skills is Carol Smith known for?
Carol Smith has skills like Program Management, Cross Functional Team Leadership, Management, Project Management, Process Improvement, Business Development, Crm, Strategy, Business Process Improvement, Leadership, Enterprise Software, Contract Negotiation.
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