Carol Stanley Email and Phone Number

Working on a variety of projects both short and long term, managing multiple deadlines and timelines. Collaborate with team members on areas of communication, scheduling, and reporting.Some highlighted projects:Onboarding toolkitPerformance Management RETInfoSec Training RedesignSharePoint and Smartsheet Work

After acquisition of Limeade by WebMD Health Services joined the proposal management team managing Limeade and WebMD proposals, RFPs, and RFIs.Lead and manage the proposal creation process for the responses developed in conjunction with RFPs and RFIsIdentify winning themes and positioning points related to each requestProofread proposals for content, grammar, style, formatting; edit, organize, and pull attachments and exhibits for responsesConsistently implement our brand messaging, including voice, style, and theme, within all responsesEffectively leverage and promote the company’s value propositionInstitute and maintain a periodic review process; work internally or with the help of designated subject matter experts to refresh our Loopio RFP databasesLiaise with subject matter experts to inform responses to RFPs and support the maintenance of content organized in the RFP databases, including its technical accuracySupport pipeline reporting requirements and the win-loss analysis processMaintain necessary information in Salesforce.com and other internal tools, as necessaryManage and coordinate the production, assembly, and fulfillment of hard-copy RFP/RFI responses which includes oversight of a third-party print and production houseProactively work to continuously improve the effectiveness and efficiency of the RFP response process

Create and execute employee experience initiatives that demonstrate care to Limeade employees. Design, Initiate, drive, and deliver people-related projects. Using internal communications earn trust with Limeade employees. Use data analysis to further define, confirm, and execute business goals. Support Limeade employee development, onboarding, engagements, rewards & recognition, and communication. Specific Responsibilities:Corporate Onboarding-Develop and maintain corporate onboarding for all new employees. -Develop and maintain self-paced learning for corporate onboarding in LMS-Facilitate live onboarding experience for all new employees-Coordinate onboarding events monthly with subject matter experts and new employees-Set up quarterly meetings with new employees and leadershipTeamLimeade- Our Well-being Solution-Develop and maintain goals and vision for program-Maintain TeamLimeade as point of contact and administrator.-Collaborate with Limeade leadership to ensure alignment.-Manage 30+ volunteer champions to administer the program for all Limeade employees-Run quarterly value awards for the company by gathering nominations, determining winners, and announcing to rest of organization. -Create content- posts, graphics, videos, and communications to support initiatives-Report data metrics to leadership monthlyLimeade Listening-Develop and design listening strategy for company-Implement listening strategy -Conduct Engagement annual and quarterly surveys-Report data metrics to leadership

-Develop a quality program to transform the way that operations thinks about quality.-Responsible for reviewing site configuration tickets ensuring they are done to completion-Review end user feedback on support tickets and report to leadership trends-Work on assuring quality of programs during reset, upgrade, and launch. -Develop documentation of quality processes and procedures-Improve processes and inject quality into our customer operation teams using data visualization and process reviewOutside of work duties--Work as a Champion (2021) to provide support for the company as a voice to the product and help people team provide a well-rounded engagement platform. Responsible for adding activities monthly to our internal program-Work as a Champion Lead (2022) to the Social Connection and Product Innovators Champion teams. Work closely with 13 other champions. Responsible for working with other champions, reducing roadblocks, process improvements, and reporting to Champion Director progress. -Member of F.U.N. committee of Customer Operations team. Helps to inject fun into our all operations team gatherings and promote a fun culture in our teams. Responsible for connection activities and meeting icebreakers

-Work closely with other technical leads to test specific Limeade features/elements of the platform to fit customer requirements-Bridge communication between technical and customer-facing teams-Manage quickly shifting priorities under tight deadlines-Consult the account team to ensure the platform is best utilized to meet customer as well as end user needs-Vet program requirements to ensure quality user experience-Assist with Triage of work-Assist with the UAT testing process-Provide feedback and suggestions to improve the product and internal processes-Document best practices and processesOutside of Work Duties--Assist the Mobile Dev team in QA testing of iOS and Android app for 4 months due to staffing need.-Assist the Training Department in training initiatives as needed-Assist the Partners team in onboarding Managed Service Providers acting as a trainer and subject matter expert.-Assist People team with onboarding of new employees through a facilitated activity bi-weekly for over a year.-Work on Company Meeting team putting together a monthly meeting for all employees. Duties include gathering slides, collecting Limeade Wins, and presenting the wins. -Work as a Champion to provide support for the company as a voice to the product and help people team provide a well-rounded engagement platform.-Work as a Floor Warden to ensure the office is safe during an emergency. Assist during fire and earthquake drills. First aid and CPR certified.-Member of F.U.N. committee of Customer Operations team. Helps to inject fun into our all operations teams gatherings and promote a fun culture in our teams.-Member of Women in the Workplace ERG- presented and facilitated two topics in our monthly meetings

-Maintain a feature area in the test team. -Run tests on 10-12 machines at a time. -Tests were manual as well as automated.-Updated documentation and template for all members of test team-Work with upper management to develop a training program for new employees

-Diligent work on making sure projects are as close to bug-free as possible.-Found show-stopping bugs before going live and resolved them.-Assist with planning, design, and implementation of new projects.-Maintain a test bench of 5 machines for testing different browser and operating systems.-Report defects in Visual Studio TFS or in a manner that was best suited for the client (Excel).-Write and edit documentation for projects (Test Plans, Test Cases, and Usage Guides)-Promoted from Software Test Engineer 1 to Software Test Engineer 2 (Nov. 2011)

-Write curriculum for English language school based in Seoul, South Korea in several subjects (reading, writing, speech, science, grammar, social studies, and vocabulary)-Develop new programs and curriculums (online and published materials) for all grade levels (Pre-7th)-Write assessments for students to use daily, weekly, and monthly for all grade levels.-Update, revise and create a new training manual for all teachers in the company-Train new teachers in school policies, teaching strategies, and Korean culture before departure for Korea.

-Responsible for 10-12 pre-school to middle school age students every day. -Plan lessons for 10 classes every day. Curriculum base was provided by headquarters but still needed creativity lesson planning to make it engaging.-Plan and teach reading, science, social studies, writing, vocabulary, and grammar.-Promoted to Head Teacher in March 09.-Responsible as the liaison between the administration and the other teachers.-Observe and manage 5 staff members as well as train new staff members.-Implement and plan fun activities for the students and staff.

-Worked annually every summer.-Cared for age 6- 14 for 11 weeks-Responsible for 10-12 campers per week.-Specialty camps: Drama, Soccer, Rocket, Orienteering, CheerleadingTaught specialty camps (sign language, rocket, cheer leading, soccer, orienteering, and drama)

-Responsible for 8-10 kindergarten students for 5 hours each day.-Responsible for keeping attendance and pay schedules of all students.-Manage 2 staff members.-Develop age-appropriate activities for students to keep them healthy, strong, and entertained.