My responsibilities revolve around overseeing the development and improvement of the skills and knowledge of the organization's clients & employees.1. Strategic Planning: Developing and implementing strategies for the overall skills and development program in alignment with the organization's goals and objectives.2. Training Needs Analysis: Identifying the skills and knowledge gaps within the organization through various methods such as performance appraisals, surveys, and feedback mechanisms.3. Curriculum Development: Working with subject matter experts to design and develop training programs, courses, and materials that address the identified skill gaps and support employee development.4. Training Delivery: Ensuring the effective delivery of training programs, either through internal trainers, external training providers, or e-learning platforms.5. Performance Management: Collaborating to integrate skills and development initiatives with performance management processes to support employee growth and career progression.6. Budget Management: Planning and managing the budget .7. Evaluation and Assessment: Establishing methods to evaluate the effectiveness of training programs and initiatives and using this data to continually improve the organization's skills development efforts.8. Talent Development: Identifying high-potential individuals and creating development plans9.Collaboration: Working closely with department heads,to understand their skill needs and aligning training initiatives with the overall business strategy.10.Technology Integration: Leveraging technology and e-learning platforms to provide flexible and accessible training solutions .

am responsible for ensuring that my customers receive the right level of encouragement and support to help them find and sustain work. For each customer I work with, I create an individually tailored programme of activity, managing participation and progress, and the successful movement into employment of a group of customers. I deliver activities to small groups of customers as well as provide information, advice and guidance on a one to one basis. I stay determined and resolute in my approach and my energy, enthusiasm and belief motivates and energizes my customers to find and stay in work. I strongly believe there is a job for everyone and ensure I find the right roles to change the lives of my customers.

Course facilitation of courses training in Employability skills within Administration, IT, Retail, Hospitality, and Care. Including facilitating group, practical, and individual work with groups of up to 50 students, as well as production of lesson plans, assessment, production of lesson hand outs, and individual coaching and mentoring. - Working with a range of customers including 18 – 34, Executive Level, Graduates, Lone Parents, Disability, and those at risk of homelessness.- Liaising and Negotiating with Job Centre Plus Managers and Advisers around the South London area to drive student referrals, improving on quantity and quality of referrals- Working closely with Employment Adviser teams at Job Centre Plus to maximise on their employer links and run Skills Based Work Academies specifically for employers- Organising and planning Skills Based Work Academies which recruit bulk jobs for specific employers, including designing week long course workshops and interview tasks.- Business development and initial contact with employers, selling the service provided by Step Ahead, and actively seeking jobs and employers for our students- Workshop facilitation of one day workshops within Employability including ‘CV Writing’, ‘Interview techniques’, ‘Personal Employment Planning’ and ‘Standing Out’- Liaising and Negotiating with Job Centre Plus Managers and Advisers around the South London area to drive student referrals, improving on quantity and quality of referrals- Recruiting for all vacancies within my client base including administrative, fundraising (including trust and statutory), project, senior, and specialist positions.- Training, Mentoring, and supervision of new members of staff, and work experience staff.

.• Ensure manage and sustain a portfolio of SME clients, and develop long term relationships, founded on efficient and reliable delivery of services and support for their businesses.• Manage both new and existing clients and discharge in a professional manner to achieve a high degree of client satisfaction. • My overall target was to achieve a growing and quality loan and deposit portfolios, and income-generating transactions from those portfolios. - • Providing account information to Personal and Business customers on the telephone and face to face. • Providing cover for the cashiers and traveling to other branches to provide cover when there was a shortage of staff. • Opening new accounts and taking relevant forms of identity. Providing customers with suitable accounts for their needs and offering long or short term financial solutions.• I was also the mystery shopper for the area which involved visiting other branches to ensure the correct procedures were being followed