Carol Voss Email and Phone Number

Researched, resolved and handled complex PIP/MPC claims, and 1st party claims for Michigan and Nevada policyholders. Responsibilities included:• Submitted timely reports to MCCA on Large Loss claims • Worked in partnership with attorneys; managed and resolved complex litigation• Served as a resource to peers; assisted less tenured employees on Michigan and Nevada claim handling • Conducted policy coverage analysis, including complex multi-jurisdictional issues• Exhibited extensive knowledge of laws and regulations with ability to handle complex PIP/MPC claims• Independently made referrals/transfers to Subrogation and Special Investigative Unit; handled escalations to other tiers• Conducted additional investigations into NICB indicators • Understood and analyzed mechanism/causation of injury • Evaluated reasonable and necessary expenses • Applied in-depth knowledge of medical issues • Conducted research for potential MI PIP roll on • Handled 1st party and medical provider lawsuits • Prepared professional written communications

Investigated, evaluated, negotiated, and settled auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which often required contact via telephone, email and written correspondence • Handled high volume of property damage claims for Michigan, Illinois and Indiana• Handled all E-subrogation demands from other insurance carriers for MI, IL and IN property damage claims• Applied knowledge of policies, procedures, laws, statutes and insurance regulations when determining coverage, liability, and property damage• Determined whether additional or specialized investigations were necessary for claim resolution• Used various electronic resources for claim handling• Worked in partnership with and provided training and mentorship to less experienced team members• Recognized, investigated and resolved complex coverage, liability and damage issues • Handled claims involving litigation, which often included complex/non-routine lawsuits, alternative dispute resolution, and extra-contractual damage• Collaborated with internal partners and interfaced with external vendors• Submitted comprehensive reports to P&C claims