Carol Wang

Carol Wang Email and Phone Number

Enterprise Agile Coach – Agile Transformation @ NiSource
Columbus, OH, US
Carol Wang's Location
Columbus, Ohio, United States, United States
Carol Wang's Contact Details
About Carol Wang

Highly experienced Information System professional with over 30 years of exceptional achievements and outstanding record. Successful, result-oriented leader consistently rated as a top performer, with a strong, diverse background involving all aspects of the software development life cycle. Proven notable talent and leadership for successfully completing many high quality projects within budget and ahead of schedule. Specializing in Agile, Scrum, XP programming, Six Sigma and Lean, Data Warehouse, PeopleSoft, database, development, integration and system testing, data validation and quality assurance processes.

Carol Wang's Current Company Details
NiSource

Nisource

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Enterprise Agile Coach – Agile Transformation
Columbus, OH, US
Website:
nisource.com
Employees:
6355
Carol Wang Work Experience Details
  • Nisource
    Enterprise Agile Coach – Agile Transformation
    Nisource
    Columbus, Oh, Us
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  • Nisource
    Enterprise Agile Coach – Agile Transformation At Nisource
    Nisource Jun 2020 - Present
    Merrillville, In, Us
    • Coach and mentor multiple Agile teams to ensure they follow the NiSource Agile framework and guiding principles.• Participate in Agile leadership coaching and training workshops as well as providing Agile team launch sessions.• Work with Agile team sponsors to support the Agile teams and help to remove any organizational impediments which will hinder the Agile adoption.• Responsible for coaching the Product Owners, Scrum Masters and Agile teams through Scrum cadence such as release/sprint planning, prioritization, refinement, sprint review/demo, sprint retrospective and daily Scrum.• Mentor the Scrum Masters in utilizing the Actionable Agile tool to better visualize the work and call out attention to potential risks and issues so the teams can come up with solutions beforehand.• Participate in leadership Gemba meetings to assist the teams in communicating project status including risks/issues and team continuous improvement progress.• Certifications & tools involved – APMG OCM, Actionable Agile, Miro, Lean Coffee, JIRA, ServiceNow, ALM.
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  • American Electric Power
    Agile Coach – Agile Services & Coaching (Asc)
    American Electric Power Mar 2017 - May 2020
    Columbus, Oh, Us
    Fahrenheit IT, Client – AEP, Columbus, OH 3/2016 – 5/2020Agile Coach – Agile Services & Coaching (ASC) 3/2017 – 5/2020• Responsible for coaching and mentoring Scrum Masters to ensure they understand the Scrum framework and the best practices of Agile so they can guide the team members to deliver the products successfully.• Participated in Agile Bootcamp to stand up new Scrum teams; design and deliver Agile training to new teams.• Provided leadership and soft skills training to build team members’ capabilities and leadership skills.• Coached delivery managers and gain support of Agile concepts/methodologies for smooth transformation into Agility.• Assisted teams as a Scrum Master/Agile PM when needed to ensure the smooth deliveries of critical projects; train and coach Scrum Masters when transitioning the team over to them.• Mentored Scrum Masters to improve their communication, interpersonal and critical conversation skills.• Coached Scrum Masters in applying Agile/Scrum practices to manage and deliver projects such as release/sprint planning, project estimation, project execution and project status reporting/metrics including Standard Work.• Mentored Scrum Masters on how to motivate and uplift the team so they can become high performing teams.• Facilitated Agile healthcheck with Scrum teams to assess agility maturity and identify continuous improvement areas.• Provided coaching related to Agile/Scrum practices such as Scrum, Scrum with Kanban, CI/CD, TDD, ATDD, Pair programming, automation and performance testing.• Held a leadership workshop at AEP Agile Conference and received excellent feedback.• Certifications & tools involved – PSK-1 (Professional Scrum with Kanban), ServiceNow, JIRA, X-Ray, KanbanFlow, Loadrunner and Selenium.
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  • American Electric Power
    Scrum Master/Agile Project Manager/Agile Coach
    American Electric Power Mar 2016 - Feb 2017
    Columbus, Oh, Us
    Scrum Master/Agile Project Manager/Agile Coach – ServiceNow 3/2016 – 2/2017• Coached and led the ServiceNow Scrum team at AEP corporate department which consists of 16 IT professionals. The team is responsible for both new development and support work for ServiceNow platform – an enterprise ITSM tool.• Responsible for leading the team through release and sprint planning; facilitating sprint cadence meeting including prioritization, estimation, demo, retrospective and daily stand-up.• Produced and maintained artifacts related to release planning and sprint metrics such as team velocity, burn up/burn down charts, defect analysis, automation, story point trend, backlog management/grooming, risk/issue logs and status reports.• Acted as a liaison between project team and business partners; responsible for identifying/mitigating any potential risks.• Conducted bi-weekly business review meeting with upper management, business partners and stakeholders.• Worked with Demand and product owner to prioritize project requests and establish the roadmap for the team.• Collaborated with Process team to come up with process standards for ITIL modules and support guidelines.• Held a self-leadership training session at AEP 2016 IT Fair event and received very positive feedback.
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  • The Wendy'S Company
    Scrum Master/Agile Project Manager/Agile Coach
    The Wendy'S Company Aug 2015 - Feb 2016
    Dublin, Ohio, Us
    ComResource, Client – Wendy’s, Dublin, OH 8/2015 – 2/2016Scrum Master/Agile Project Manager/Agile Coach – Enterprise Data Warehouse & Business Intelligence• Coached and transformed the Enterprise Data Warehouse and Business Intelligence teams from Waterfall to Agile/Scrum methodology. The teams have adopted the Scrum process and applied to their enhancement work and support activities.• Responsible for leading the team through release and sprint planning; facilitating sprint cadence meeting including prioritization, estimation, demo, retrospective and daily stand-up.• Created and maintained artifacts related to release planning and sprint metrics such as team velocity, burn up/burn down charts, defect analysis, automation, story point trend, backlog management/grooming, risk/issue logs and status reports.• Acted as a liaison between project team and business partners; responsible for identifying/mitigating any potential risks.• Conducted weekly business review meeting with upper management and business partners.• Helped to manage requests from all business areas and set up a standardized process by utilizing Agile tool – JIRA. Responsible for generating reports for leadership to review/prioritize all requests and make critical business decisions.
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  • Chase
    Agile Coach/Agile Pm/Scrum Master
    Chase Mar 2015 - Aug 2015
    New York, Ny, Us
    MODIS, Client - Chase, Columbus, OH 3/2015 – 8/2015Scrum Master/Agile Coach – Chase.com• Coached a development team in an Agile/Scrum environment. The team was working on Chase.com application.• Was instrumental in guiding and leading the team to deliver the critical work on time and met the program deadline.• Responsible for leading the team through release and sprint planning; facilitating sprint cadence meeting including prioritization, estimation, demo, retrospective and daily stand-up.• Produced and maintained artifacts related to release planning and sprint metrics such as team velocity, burn up/burn down charts, defect analysis, automation, story point trend, backlog management/grooming, risk/issue logs and status reports.• Acted as a liaison between project team and business partners; responsible for identifying/mitigating any potential risks.• Conducted bi-weekly business review meeting with upper management and business partners.
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  • American Electric Power
    Agile Project Manager/Agile Coach/Scrum Master
    American Electric Power Dec 2013 - Feb 2015
    Columbus, Oh, Us
    • Coach a development team in an Agile/Scrum environment. The team is working on PeopleSoft HR and Finance applications. I also work as an Agile Project Manager for all my projects.• Responsible for leading the team through release and sprint planning; facilitating sprint cadence meeting including prioritization, estimation, demo, retrospective and daily stand-up.• Produce and maintain artifacts related to release planning and sprint metrics such as team velocity, burn up/burn down charts, defect analysis, automation, story point trend by sprint, backlog management/grooming and risk/issue logs.• Act as a liaison between project team and business partners; responsible for identifying and mitigating any potential risks and issues. Manage budget/forecast, resource allocations and tasks by using MS Project tool.• Conduct monthly business review meeting with upper management and business partners.• Facilitated Agile/Scrum/Lean workshops to stand up the new Agile teams.
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  • Nationwide Insurance
    Iteration Manager/Agile Coach
    Nationwide Insurance Mar 2012 - Dec 2013
    Us
    Application Development CenterCoached a development team with 44 IT professionals in an Agile environment. The team is working on Tier 1 Agent Gateway Sales and Service program. I lead the team in delivering successful state rollout releases on time within budget.Responsible for leading the team through release and iteration planning; facilitating iteration cadence meeting including prioritization, estimation, show & tell, retrospective and daily stand-up.Produced and maintained artifacts related to release planning and iteration metrics such as team velocity, burn up/burn down charts, defect analysis, automation, story point trend by iteration, backlog management and risk log.Acted as a liaison between project team and business partners. Work with project manager closely to identify and mitigate any potential risks and issues. Manage resource allocations and tasks by using Clarity tool.Conducted monthly business review meeting with upper management and business partners.Taught multiple teaching hospital sessions regarding Agile mindset, self-leadership skill building and Lean principals.Participated in teaching ADC Agile training – “The ADC Experience” and “Agile Hands-On Workshop”.Led a session on “Building a Self-Empowered Teamt” workshop for ADC technical conference 2013.Led couple Continuous Improvement initiatives within the department utilizing A3 and Six Sigma/Lean techniques.Certified in Scrum Master, PMI-ACP and Six Sigma Green Belt.
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  • Nationwide Insurance
    It Manager
    Nationwide Insurance May 2009 - Feb 2012
    Us
    IT Applications – Data WarehouseManaged a team of 24 IT professionals including Data Analysts and App Developers. There are onsite and offshore resources working on new dev and support activities. The work my team supports includes Legacy and Goal State Property, Billing, Finance Extracts, eBI, Agent Gateway Marketing, Agent Gateway Client Management, Sales/Marketing.Led team to deliver projects and production changes successfully with top quality and met the business requirements and deadlines within budget for all releases.Established and maintained a very strong relationship with all my business partners.Built a support team utilizing both onsite and offshore resources to cover 24x7 flow monitoring.Attended weekly management meeting to discuss RCA for production issues and proposed solutions.Collaborated with Release Management to streamline the 2010 release milestone dates.Participated in weekly demand management meeting to estimate new work, assign resources and identify resource gaps.Responsible for forecasting and managing the production support budget.Led team through organizational changes; actively manage performance and provide constructive coaching and feedback.Provided strategic and tactical planning/ideas to upper management; present metrics and trends in leadership meeting.
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  • Nationwide Insurance
    Sqa Manager
    Nationwide Insurance May 2008 - Apr 2009
    Us
    Data Warehouse, Underwriting and PricingManaged a team of 22 IT professionals including System Analysts and QA Analysts. The projects included UW Report Ordering, UW Rules, Automated Loss Prevention System, UW Internet projects, DW Auto and Property Integration, DW Infrastructure changes, DW Production Support and DW downstream testing.Rolled out standardized system and testing processes/methodologies to the team to ensure consistency and gain effectiveness across all projects; as a result, the QA metrics had been adopted and implemented across all NW IT areas.Directed a team of System Analysts who are responsible for defining and analyzing current and future states of business processes; ensure that application meets or exceeds end user requirements.Managed a team of QA Analysts who perform test planning, test development and test execution activities; ensure the quality and integrity of the functionality of the applications before production.Involved in Quality Assurance activities including gate reviews, trend analysis, metrics creation and best practices.Formulated and implemented various process improvement strategies to ensure the efficient gain and the overall cost saving such as centralizing repository for requirement documents.Performed multiple roles as people manager, resource manager and project manager for my team and projects; managed all the HR functions by utilizing HR tools; conducted performance reviews, career planning, salary planning and recruiting.Participated in bi-weekly SQA leadership meeting to discuss and share strategic ideas and provide status updates.Provided leadership and guidance to the team and drove team to achieve departmental and personal objectives in order to support the overall business goals and strategies.
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  • Nationwide Insurance
    Qa Manager
    Nationwide Insurance May 2005 - Apr 2008
    Us
    Managed a team of 18 QA Analysts both FTEs and onsite/offshore contractors over NW Billing Conversion and Integration programs which included Auto Consolidation, Auto Integration, Property Consolidation, Goal State Document Delivery; all projects had been delivered with top quality on time and within budget.Performed as project lead for all projects; involved in project meetings, design and code reviews, test planning, resource planning, risk assessments, risk mitigation, impact assessments, release management and defect management; also responsible for reporting testing status/metrics to upper management and escalating issues to project/management teams.Oversaw the Billing test team and worked with release and project managers to mitigate any risks.Coached team members on best practices and quality assurance processes to ensure consistency across teams.Conducted presentations to Billing upper management on process improvements; demonstrated leadership in applying new testing approaches to existing practices to gain efficiency and synergy.Responsible for assigning and allocating resources based on demand management requests.Responsible for HR functions, such as interviewing, recruiting, rating, salary adjustments and performance write-ups.
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  • Cardinal Health
    Team Lead
    Cardinal Health Jan 2003 - Apr 2005
    Dublin, Oh, Us
    Responsible for leading a team that tested IT applications at Cardinal Health; projects included Ordering applications for Pharmaceutical Distribution (PD) and Specialty Pharmaceutical Distribution (SPD) and Teradata Data Warehouse.Developed estimates, analyzed requirements and created master test plans and project plans to cover testing activities of new applications based on requirement specifications.Involved in running performance/load test execution for several Cardinal.com applications using the LoadRunner tools. Responsible for automating eBusiness and client/server applications to achieve the goal of reducing test execution time.Monitored and reported testing results on a regular basis and communicated the risks and issues to the management.
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  • Lucent Technologies
    Lead System Verification Engineer
    Lucent Technologies Jan 1997 - Dec 2002
    Responsible for testing the Integrated Network Management Solution (INMS) project for couple telecommunication customers that offers an end-to-end solution for the business.Conducted User Acceptance Testing and demonstrated product functionality to end customers before product deployment.Responsible for developing test plan and test cases and performing integration and system testing for the projects; created user scenarios documents and customer acceptance test manuals.Participated in the weekly project review meeting and coordinated the testing resources; generated defect tracking reports.Participated in setting up the best practices for testing groups across different business units.
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  • Ohio Education Association
    Database Developer And Administrator
    Ohio Education Association Jan 1988 - Jan 1997
    Columbus, Ohio, Us
    Served as a database administrator, duties included startup/shutdown database, user creation, database performance monitoring and database backup/recovery.Responsible for converting several large applications from VAX host machines to WINDOWS 95 environment by using ORACLE, C, COBOL, FORTRAN, MS ACCESS and Visual Basic.Responsible for maintaining the data integrity and database function for the resource data of the Research Division, such as table manipulation, data loading, importing/exporting data and reports generation by using ORACLE Developer tools.Responsible for communicating project status and risks/issues to the leadership team on a daily basis.
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Carol Wang Skills

Agile Methodologies Sdlc Business Analysis Scrum Testing Data Warehousing Requirements Analysis Business Requirements Quality Assurance Integration Oracle Insurance Process Improvement Unix

Carol Wang Education Details

  • Ohio University
    Ohio University
    Computer Science

Frequently Asked Questions about Carol Wang

What company does Carol Wang work for?

Carol Wang works for Nisource

What is Carol Wang's role at the current company?

Carol Wang's current role is Enterprise Agile Coach – Agile Transformation.

What is Carol Wang's email address?

Carol Wang's email address is ca****@****dis.com

What is Carol Wang's direct phone number?

Carol Wang's direct phone number is +180373*****

What schools did Carol Wang attend?

Carol Wang attended Ohio University.

What skills is Carol Wang known for?

Carol Wang has skills like Agile Methodologies, Sdlc, Business Analysis, Scrum, Testing, Data Warehousing, Requirements Analysis, Business Requirements, Quality Assurance, Integration, Oracle, Insurance.

Who are Carol Wang's colleagues?

Carol Wang's colleagues are Isela Sehuanes, Ashley Bancroft, Rich Keller, Yup Hi, Gerry Thomas, Karen Smith, Christy Peoples.

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