• Manage Panel Pros inside sales, marketing, and business development initiatives• Develop strategic relationships with senior executives of potential Panel Pros clients• Oversee all Search Engine Marketing and Social Media strategies• Redesigned marketing materials and website• Maintain an understanding of business related issues, standards, and industry trends• Exceed customer service goals and grow new business through excellent customer service

• Supervised the customer service daily work flow to insure customers were serviced in a satisfying manner and company goals were met• Intervened and directly managed challenging customer situations through research, direct communication and any other means necessary to resolve outstanding issues• Established priorities and developed methods and procedures to report and interpret results• Conferred with various departments to remain aware of service conditions and inform appropriate… Show more • Supervised the customer service daily work flow to insure customers were serviced in a satisfying manner and company goals were met• Intervened and directly managed challenging customer situations through research, direct communication and any other means necessary to resolve outstanding issues• Established priorities and developed methods and procedures to report and interpret results• Conferred with various departments to remain aware of service conditions and inform appropriate management staff of recurring customer complaints• Reviewed department requirements and developed a format for improvement• Maintained an understanding of business related issues, standards, and industry trends• Attended marketing events & developed marketing materials (company newsletter)• Business development duties (networking, lead generation, social media, etc.) • Exceeded customer service goals and grew new business through excellent customer service Show less

• Hired, Fired and Trained Service Master Staff• Placed ads and recruited staff for Service Master accounts• Trained new staff and ensured all Service Master hiring requirements were met• Developed new training modules as needed• Managed HR hiring and training budget• Member of Service Master management team

• Supervised Call Center and All Call Center Staff• Hired, Fired and trained Call Center Staff• Placed ads and recruited staff for Call Center• Trained new staff and ensured all hiring requirements were met• Developed training modules for new SLC customers• Managed HR hiring and training budget• Member of Crook and Associates management team

• Recruited and Trained Foster Parents• Developed Marketing & Recruiting Plans• Maintained a contemporary understanding of business related issues, regulatory standards, and industry trends• Administered company personnel policies in a manner which promoted staff development, teamwork, and the skillful execution of corporate goals and expectations• Performed public relation functions & recruited potential foster parents • Promoted growth of the company through the… Show more • Recruited and Trained Foster Parents• Developed Marketing & Recruiting Plans• Maintained a contemporary understanding of business related issues, regulatory standards, and industry trends• Administered company personnel policies in a manner which promoted staff development, teamwork, and the skillful execution of corporate goals and expectations• Performed public relation functions & recruited potential foster parents • Promoted growth of the company through the identification of potential service models and RFP response Show less