Carol Mendoza Email & Phone Number

Spokane, Washington, United States

Collaborate with Program Managers to support all aspects of program and project management throughout the project lifecycle. Partner with managers to prepare materials for monthly stakeholder meetings, including updating slide decks, taking notes, and tracking action items. Keep project documentation organized and schedule team meetings to ensure smooth project operations.Key Achievements:• Oversee the development and ongoing enhancement of the internal reporting system.• Review PMO documents and artifacts, including Charters, Project Management Plans, Statements of Scope, Change Requests, Cost Plans, Go-Lives, and Approval to Close.• Manage weekly status meetings to confirm effective communication among cross-functional teams.• Support the upkeep of process improvement documentation.

Long Beach, Ca

Managed comprehensive project oversight by gathering requirements, collaborating with clients, creating strategic plans, and leading the project team. Defined project scope, budget, and timelines, while executing change requests for additional features. Worked with management to negotiate and finalize contracts.Key Achievements:• Strengthened client relationships that had suffered due to communication issues by obtaining additional contracts for the company by utilizing Spanish proficiency to enhance customer satisfaction.• Coordinated weekly meetings to foster collaboration between the project team and client.• Tasked with revitalizing struggling projects, successfully bringing one to completion three months ahead of schedule and under budget.

Costa Mesa, Ca

Coordinated with project team members and managers to guarantee smooth project completion. Managed cross-functional teams throughout the entire project management lifecycle, ensuring adherence to service-level agreements. Handled account management by working with leadership to develop strategic plans and project timelines. Documented project processes, maintained data files, and prepared projects for audits.Key Achievements:• Regularly met audit standards through effective team communication.• Managed an internal document server to make certain all documentation was completed properly and aligned with service-level goals.

El Segundo, Ca

Partnered with clients to guarantee their satisfaction throughout projects. Documented communications, addressed client inquiries, and supported resource planning in the field. Managed customer activation, assessed risks, and kept clients informed about project timelines. Handled escalated client issues and provided support across the entire customer lifecycle. Prepared projects for audits and ensured compliance with service-level agreements.Key Achievement:• Oversaw all post-launch products in collaboration with clients and factories.• Assumed a new project manager role to meet service-level agreements during internal company transitions.• Pursued additional project management courses to enhance company-training programs.

El Segundo, Ca

Provided clients with high-quality and cost effective solutions for their marketing needs. Organized and maintained project documentation and weekly status reports. Created presentations for clients, prepared projects for financial audits, and processed accounting documents. Collaborated with management to negotiate contracts.Key Achievement:• Prepared and processed all purchase orders and budget updates. • Supported upper management in negotiating prices with print vendors.

Palos Verdes Estates

In this small company, the role was hybrid in nature, providing valuable experience across various teams. I performed some HTML work and attended press checks, making real-time color adjustments. This allowed the production manager to handle multiple press checks without causing delays.Key Achievement: • Developed mock-ups to showcase the company’s capabilities to prospective clients.• Managed projects from concept through to Pre-Press.• Coordinated internal project traffic.• Designed both new and existing projects.

Gardena, Ca

• Responsible for Internal Corporate Material and Marketing.

Los Angeles, Ca

• Creative design assistant.• Editor assistant.• Photo editor/photographer/photo retouch.• Maintaining and updating website.

Bachelor Of Science - Bs, Graphic Communications

Certification, Project Management

Activities and Societies: Project Management Courses