Carola Ando - Commercial Management Email & Phone Number

Lima

Negociación con proveedores y clientes, identificación de oportunidades comerciales, pricing.• Se logró negociar gama de productos, precio, condiciones de negocio con proveedores de otros países (Brasil, México y Holanda).• En el primer año se logró cerrar negocios que generaron ventas por USD 600k

Dirección operativa académica de la facultad de negocios en la sede Lima Centro, velando por los indicadores de medición a docentes, costos operativos y de satisfacción de los estudiantes. Velar por la calidad de servicio en cumplimiento con los lineamientos nacionales e institucionales. • Logró incrementar el nivel de satisfacción de los estudiantes de la facultad de 62% (2018) a 69% (2019) en pregrado y de 65% (2018) a 67% (2019) en working adult (meta del 2019 65%). Incremento de índice de 62% (2020) a 72% (2021-0) en la sede.• En el 2021 logró una dispersión docente (docentes con mejor calificación – azúl) del 75% (meta 65%), ESA del 68% (meta 64%), NPS 4/5.• Disminuyó el teching cost de 53.5 (2018) a 0.45 (2019) en pregrado (meta 0.65).• Publicación de 3 papers en la facultad en el 2020 (meta 1 paper) y 5 papers en el 2021 (meta 3).• Colideró proyecto de talleres de titulación consiguiendo exceder meta de ingresos por compra de carpetas de titulación (2020 - 2021)

Lima

Responsible for the leadership and commercial strategy for food and non food services (textiles, chemicals, jewelry, cosmetics, furniture, etc) mainly with retail businesses, budget management, forecast review, cost and profitability analysis. Supervision and review of contracts. Market analysis, brochure preparation, event organization with marketing support. Responsible for compliance with financial, commercial and service indicators and compliance with internal procedures. Supervised the development of the work of 18 employees. GOALS• Raised company revenues by an average of 15% annually during two consecutive years, while maintaining profit level according to budget through customer recovery and retention and increase of sales for new services and the incursion to other segments like Retail before unattended as well as profitability analysis per customer.• Consolidation of the relationship with the best clients, achieving revenue growth in the best 20 clients for food division and therefore new and permanent contracts that represented a growth of approximately 15% of turnover.• Restructuring the food division with a greater commercial focus resulting in a reduction in the response time of routine proposals from 3 to 1 day and increasing the efficiency of closing sales by 15%.• Consistently maintained strong client satisfaction according to annual satisfaction survey, 4.3/5 even above the company’s average.• Project leader in continuous improvement in the food division which contributed to clearer, more attractive, and relevant proposals which reduce customer inquiries and improved closing sales rate.• Lead a LEAN project for food division with the purpose of designing a platform that adapts to the different types of services and reduces process time and improves operational flow.

Lima

Maintain and expand customer base from consumer, agricultural, oil and gas, certifications, environmental and industrial business divisions. Promote cross selling. Address client concerns and ensure the resolution of issues in a satisfactory and timely manner. Retain accounts through the development of strong relationships with key decision makers.GOALS• Meeting annual sales goals in the areas of pharmaceutical companies, chemical products, textiles, retail, food processing and hotel and restaurant services in the areas of quality management systems, consumer, industrial and environmental services.• Maintained excellent customer relations allowing annual sales goals attainment.• Maintain an excellent client satisfaction level according to customer satisfaction survey.

Lima

Responsible for managing fuel supply and retail store, negotiation with suppliers, inventory control, sales and promotions supervision, personnel management (rosters, vacations, service level, sales level and closing shifts), operation control, security reports, control of equipment maintenance, deliver customer complaints. In charge of a team of 15 employees.GOALS• Exceeding fuel annual sales forecast (10%) and convenience store forecast (30%). • Good inventory control and procurement management.• Maintained high standards of operational control and maintenance of the station. • Excellent KPI (key performance indicators) management including management of operating costs, logistics and inventory management, excellent commercial business management, incident management and proper handling of payroll and human resources in general.

Lima

Responsible for processing purchase orders and coordinating delivey of the long distance calling card Hello Peru, billing and verification of retail and distributors customer credits, verification of stock levels, attention to the requirement of advertising material and attention to complaints. In charge of a team of 5 people.

Industrial Engineering

Master Of Business Administration (Mba)

Coaching Integral

Power Bi