Carol Cheng Email & Phone Number

Houston, Tx, Us

Greater Houston

Houston, Texas, United States

∙ Oversaw administrative functions in support of the Texas vaccine programs, engaging over 2,000 patients, gathering patient medical data, and establishing client relationships. ∙ Conducted in-person visits with 80 healthcare providers, within the vaccine program, addressing complex issues, and advising on CDC, DSHS, and HIPAA regulations to ensure compliance. (COVID grant ended in July 2024.)

Houston, Texas Area

∙ Received two top accolades for exceptional bill collection and teamwork. ∙ Assisted over 150 patients weekly, verified medical insurance payments, guided them through the check-in and check-out process, and mitigated billing discrepancies. ∙ Established mutual understanding with clients and achieved recognition for the highest score in customer service.

Sugar Land, Texas, United States

∙ Coordinated simultaneous work plans, worked with Operational Manager, team members, contractors, and clients to define deliverables, execute change management, and ensure quality control. ∙ Reviewed project contracts and worked collaboratively with contract managers to ensure that project remained within scope and budget.

San Francisco Bay Area

∙ Managed the technical training program for engineering staff and helped advance the professional development of 150 engineers within the systems engineering department with a 65% completion rate by the end of the quarter. ∙ Designed eight new instructor-led courses that established the framework for the technical training program. ∙ Received praises for providing an excellent training framework and improving student-instructor communications.

San Jose, California, United States

∙ Supervised a team of 20+ engineers and tracked the design and development of a software design tool that was widely recognized as the best programmable design tool suite. ∙ Collaborated with the applications team to release numerous versions during the entire software development process over a period of 5 years; the product increased revenue by 85% and performance improved by 40% for two years.

Bachelor Of Science - Bs, Electrical Engineering - Telecommunications

Activities and Societies: Institute of Electrical and Electronics Engineers (IEEE), Society of Women Engineers (SWE)

Health Information Specialist, Certificate

Project & Program Management, Certificate

Activities and Societies: Member of Project Management Institute (PMI)