● Restructured existing team to complete 50% of annual risk assessments in 3 months throughimproved scheduling, management reporting, established goals, and partnered with risk officers to eliminate roadblocks● Implemented an application inventory process that resulted in an ongoing comprehensive application inventory and communication strategy for executive approvals and organizational awareness● Established and facilitated a cross discipline risk forum to insure customer authentication processes were managed and issues mitigated in a timely manner

● Guided product teams to define and prioritize product features for program increment planning (PI) that enabled software engineers to understand priorities and success criteria for teams to better complete planning and identify dependencies● Provided technical assistance, business SME knowledge, mentoring and guidance to product owners and software engineers during feature build to insure desired outcomes were achieved

● Pinpointed and resolved a major implementation error of ATM cash deposit transactions within 45 minutes that resulted in card setting modifications of 2 million debit cards which enabled customers to successfully transact● Defined requirements, developed project plans, managed vendor and technical delivery prioritization, and negotiated with internal platform teams to deliver Apple Pay for retail debit cards to coincide with Apple’s implementation in Oct 2014● Improved mobile wallet functionality by redefining requirements for debit card processing that allowed the wallet to be delivered on time in tandem with the Apple Pay product

● Organized and facilitated a cross functional team, defined requirements, managed vendor and project plans to implement online account opening which resulted in reduced account origination cost ● Overhauled account opening risk engine rule set in consultation with data security experts and vendor recommendations incorporating industry best practices that resulted in increased account approvals ● Coached an associate through the implementation of a Spanish telephone banking application that was completed on schedule and budget with no known defects.

● Managed a divisional project portfolio with a capital budget of $9 million that included developing a multi-year strategic plan, chairing project intake meetings and delivery prioritization negotiations.● Shaped and summarized Retail Bank strategic project fiscal budget working with CIO, executive steering committee and technical portfolio manager● Launched and chaired a weekly review session with 9 subject matter experts and multiple software engineers to approve requirement and design documents for quarterly development releases● Devised and launched project justification forms which enabled project return on investment (ROI) definitions for 75% of strategic projects within 3 months