Carol A. Marshall, Pmp Candidate Email & Phone Number

Ewing, Nj

Reporting directly to the Assistant Commissioner - Transportation Operations, Systems and Support. Leading cross-functioning business units, comprised of 5 direct reports with 80 staff representing Finance, Permits, Training, Equipment and Technology Support.• Finance Unit – Operating Budget ~$21 million State appropriation.• Permits Unit - ~272 permits issued per month to utility companies, municipalities and developers.• Training Unit – 7,375 employees have attended class room training in Highway Operations, Pesticide, CDL, Winter Operations, Mechanical, Electrical, Sign Shop, Engineering & Construction.• Equipment Unit – 2,200 vehicles, ~26,000 pieces of equipment and 64 State-wide fuel locations.• Technology Support – Maintains and supports systems that track all worked performed by the DOT and associated staff performing the duties. Technology projects :• Transportation Asset Management System valued ~$2.5 million, 300 users, July 2020.• Avaya Call In/Call Out employee absence/location reporting ~$300,000, 1700 users, Jan. 2020.• AssetWorks Fleet, Fuel, Motor Pool and Parts Management upgrade, ~$1 million, Spring 2020.

Newport Beach, Ca

Assets Under Management (AUM) $300 million Responsible for the planning and implementation of Salesforce Financial Services in the Cloud. (SaaS) The Firm is replacing their existing client relationship management system, (CRM) to obtain real-time dashboard analytics of the Firm’s assets and provide clients a user-friendly portal to access their investments. Working with IT and the PMO, ascertain the firm’s requirements, research viable solutions, create Request for Proposal (RFP) to target vendors, negotiate vendor services and terms, create the project plan, secure internal and external resources, identify potential risks and solutions. Currently designing and configuring the implementation and developing a training delivery strategy of Salesforce Financial Services for worldwide clients.

Hamilton, Nj

Lead all phases of Programs from initiation, planning, organizing and executing Request for Proposals, (RFPs) Requests for Information, (RFIs) bids, and State Contracts for the Department of Human Services. Review technology-related requisitions and solicitation documents to ensure clarity and completeness to acquire IT products and services. Develop and execute solicitation and negotiation strategies designed to foster competition to achieve best pricing possible while meeting internal needs. Analyze proposals from firms for responsiveness, accuracy, and completeness. Partner with State of NJ Office of Information Technology (OIT) to ensure compliance with the State’s technology regulations, rules, standards and policies; and appropriate ethical business practices are followed.

Trenton, Nj

Energized and led a cross-functional team of 32 staff members in the daily operations of the DEP Network Data Center, Desktop and Server support, Help Desk Call Center, Systems Administration. (Active Directory, Group Policy) Developed technology road maps. Responsible for hiring, (employees and consultants) writing performance reviews and career development. Served 2,800 employees and 400 consultants, supporting approximately 3,400 PCs/laptops, over 100 locations, 700 smart phones and ~250 Help Desk Calls resolved per week.✔ Championed I.T. software and hardware projects from Business Analysis, Testing to Implementation and identified areas for improvement. Project examples include migrated all users from Windows XP to Windows 7/10, Team migrated all email users from Microsoft Exchange to Microsoft Office 365, Team upgraded ~ 30 servers from MS Windows 2003 to MS Windows 2012 R2.✔ Ownership for IT project portfolio management, project tracking, resource planning, budgeting, testing, change control and reporting to business stakeholders. ✔ Network Data Center 24/7 performance monitoring, network problem resolution, to meet business Service Level Agreements (SLAs) and utilize network metrics to identify areas for improvement.✔ Nurtured vendor relationships of $6.1 million. Request for Proposals, (RFPs/RFQs) vendor engagement, selection, Statement of Work, (SOW) contract negotiations, procurement, timelines, fees and services.✔ Successfully implemented infrastructure improvements, software modernization and improved customer service in compliance with State of NJ and Federal regulations.✔ Provided leadership and oversight to Disaster Recovery / Business Continuity testing ✔ Leveraged technology such as Microsoft Office 365, MS Project, Visio, Business Objects, SQL, Cisco, Symantec, Microsoft System Center Configuration Manager (SCCM), Viewfinity Privilege Management, Active Directory, SharePoint, Citrix, Heat Help Desk and Websense Enterprise.

Monroe, Nj

Provided strategic direction in application development, implementation, infrastructure and system maintenance for Medco/Express Scripts pharmaceutical and retail business operations. ✔ Restructured I.T. department, into New Development, Production Support and Project Management divisions which allowed for more efficient utilization of resources to meet critical business needs. ✔ Provided leadership to 44 concurrent digital development projects, valued at $932,000 that helped streamline business processes to generate $3.3 million in profit.✔ Formulated knowledge transfer procedures and resource sharing, to minimize single points of failure among key resources, increasing staff productivity by 14%.✔ Reduced consultant wage contracts by 12%. Reduced consultant conversion fees from 25% to 10%.✔ Provided support to Quality Assurance on enforcing policies which met ISO 9001:2000, HIPAA, Sarbanes-Oxley (SOX) and Health Level 7 (HL7) compliance and ensured Corrective Action Prevention Action (CAPA) implementation.✔ Managed EDI transactions and XML file processing of Electronic Health Records (EHR) for Medco/Express Scripts Pharmaceutical data to create Explanation of Benefits (EOBs) and Prescription ID cards.✔ Directed DBA team to procure, design and implement ETL data into a Customer Relationship Management (CRM) database, mirroring a SalesForce environment.✔ One of the first responders on Disaster Recovery procedures to ensure timely incident assessment, team formations, recovery task assignment and monitoring.

Basking Ridge, Nj

✔ Created and implemented a Project Management Office (PMO) that was previously nonexistent.✔ Led a staff of 12 Analysts who designed, tested and launched the website – www.MyUHC.com servicing over 6 million registered users.✔ Coordinated multi-discipline resources and systems integration initiatives valued at $8 million, that enabled self-service functions for patients, reduced staff by 250 service representatives and saved $10 million.✔Managed IBM DB2 mainframe applications (15,000 users) and web-based applications. (9,000 users)✔ Acted as Sarbanes-Oxley (SOX) Compliance Knowledge resource.✔ Bundled and queued projects into logical scheduled releases, based upon resources and business priorities. Published release notes and user collateral, including training manuals.

Master'S, Information Technology Project Management

Bachelor Of Science In Business Administration, Management Information Systems (Mis)