Senior Customer Success Manager - Us Central & West
Current
Feb 2024 - Present
AeroLeads people directory · profile
Carol Mitchell Email & Phone Number
Delivering Happiness at Zoom!
at
Zoom
2 work emails found
@zoom.us
1 phone found area 707
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Delivering Happiness at Zoom!
Location
San Francisco Bay Area, United States
Who is Carol Mitchell? Overview
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Quick answer
Carol Mitchell is listed as Delivering Happiness at Zoom! at Zoom, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at zoom.us, phone signal with area code 707, and a matched LinkedIn profile for Carol Mitchell.
Carol Mitchell previously worked as Senior Customer Success Manager - US Central & West at Zoom and Senior Customer Success Manager - LATAM & US Central at Zoom. Carol Mitchell holds Bachelor Of Science (Bs), Public Relations from Pacific Union College.
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Email format at Zoom
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{first}.{last}@zoom.us
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AeroLeads found 2 current-domain work email signals for Carol Mitchell. Compare company email patterns before reaching out.
Profile bio
About Carol Mitchell
Carol Mitchell is a Delivering Happiness at Zoom! at Zoom. She possess expertise in seo, social media marketing, sem, e commerce, online marketing and 53 more skills. She is proficient in French. Colleagues describe her as "Few people have the opportunity to work with a Customer Success Manager who does an amazing job at dealing with both clients and engineers, but I did when I worked with Carol. I had the pleasure of working with her for 2.5 years at SLI Systems. I was particularly lucky to be one of the two Brazilian engineers of the company, which gave me the opportunity to work closely with Carol on some of the large projects from Brazil. What particularly impressed me is Carol’s ability to handle multiple big projects at the same time, even the toughest ones, which she has done incredibly well since her first few months working for SLI. Her organisation, and her excellent communication and learning skills make it look like managing projects is a very easy job. Carol also always made sure our conversations were friendly and fun, even if the requests from clients were very tough or urgent. Any company would be very lucky to have Carol in the team. I hope to have the opportunity to work with her again.", "Carol is a great addition to the Milestone Internet Marketing team. She is eager to learn and help her teammates. Carol was especially helpful in translating adcopy for a Portugese PPC campaign. She understood the client’s needs and goals as well as strategy. Carol was eager to learn and quickly picked up all of the PPC knowledge. Carol is highly recommended with her knowledge, confidence and friendly nature!", and "It has been my pleasure working with Caroline, an excellent team player who is authentitc and positive every single day. She is not only knowledgable, but extremely detail oriented. Caroline's confidence in online strategies and social media have made her a valuable asset to Milestone Internet. Her impresive fluency in multiple lanaguages allows her to communicate with some of our most strategic international clients with grace and ease. Caroline comes highly recommended for her enthusiasm, contagious smile and her ability to get things done."
Listed skills include Seo, Social Media Marketing, Sem, E Commerce, and 54 others.
Current workplace
Carol Mitchell's current company
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13 roles
Carol Mitchell work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager - Latam & Us Central
Feb 2023 - Feb 2024
Customer Success Manager - Latam & Caribbean
- Manage all aspects of the customer lifecycle; from deployment and product adoption to alignment with the customers long-term goals for their Zoom service- Develop and maintain long-term relationships with stakeholders within assigned accounts- Conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases-Plan and conduct on-boarding and training for new and existing customers- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
Jan 2020 - Feb 2023
Customer Success Manager - North America
- Managed enterprise and white glove book of business- Partnered with customers to provide the best guidance on how to optimize Wrike usage and unlock the most value- Conducted Executive Business Reviews (EBRs) to assess progress against goals, measure impact of Wrike on team productivity and identify upsell opportunities- Advocated for customers in meetings with Wrike product managers and help product team shape evolution of the product by bringing in the voice of the customer- Partnered with marketing team to identify references and case studies- Provided strategic advice on how to best enable collaboration, simplify planning and streamline workflow
Dec 2018 - Dec 2019
Enterprise Customer Success & Implementation Manager - Latam & North America
- Responsible for personally managing, retaining and renewing global enterprise accounts generating $2.3M in annual recurring revenue.- Conducted quarterly business reviews with clients & key stakeholders to build strong relationships, demonstrate SLI System’s product value, and uncover growth opportunities.- Provided exceptional customer service and served as primary point of contact for a portfolio of American and Latin America clients through their customer life cycle.- Disseminated product best practices and industry specific advice regarding ecommerce and product merchandising.- Led technical projects and product implementations with knowledge in API, JavaScript, CSS, HTML and XML.
Jan 2016 - Dec 2018
Team Lead, Customer Success Group
- Managed a team of Customer Success Managers- Led weekly team meetings, one-on-ones and escalates client issues when needed.- Worked with customer success, engineering and product managers to improve processes that will benefit the Customer Success Team.- Continued to ensure timely and successful deployment of our software and provide on going support to SLI's most strategic American and Latin American clients.- Responsible for personally managing customer portfolio generating $2.3M in annual recurring revenue.
Apr 2015 - Jan 2016
Customer Success & Implementation Manager - Latam & North America
- Ensured the timely and successful deployment of our software to our customers.- Closely monitored success metrics and conduct regular reviews with customers to discuss opportunities for improvement.- Disseminated product best practices and industry specific advice regarding eCommerce and product merchandising.- Served as an advocate for your customers in driving the improvement and evolution of our products and services.- Managed and built strong customer relationships with largest enterprise e-commerce companies in Brazil such as Extra, Ponto Frio, Casas Bahia, Saraiva, Centauro, Pão de Açucar, Fastshop, Netshoes and Nike.
Mar 2013 - Apr 2015
Account Manager
- Promoted 50+ hotel's websites through organic, local, paid, mobile, social media channels.- Implemented SEO strategies to improve traffic and conversion of websites.- Contacted clients on a regular basis to review website & campaign's performances and ROI, suggesting additional online marketing strategies to increase conversion.- Educated clients on the latest trends in the search marketing and hotel marketing industry.- Translated landing pages, ad copies and keywords to Portuguese for PPC Campaigns targeting Brazil.
Sep 2011 - Mar 2013
French Ads Quality Rater - Contract Position
- Evaluated accuracy of English and French ads for Google’s advertising team.- Communicated effectiveness of web layouts and information to Google’s engineering team to improve effectiveness of ads.- Collaborativelly resolved disagreements among Google raters on advertisement's ratings.- Gained deep knowledge of the online advertising industry.
Jul 2011 - Oct 2011
Marketing/Operations Assistant - Contract Position
Marketing Assistant- Fulfilled marketing requests by organizing and sending project cards, updating employee’s resumes, and rewording marketing descriptions of hundreds of projects.- Researched information about various design companies to assist in the creation of a design team matrix.- Updated hundreds of project data sheets and uploaded them into shared network for all DPR marketing departments’ use. Operations Assistant- Contributed in increasing team efficiency by giving support both administratively and operationally.- Worked under direct supervision of a Senior Project Engineer helping with the closing out of a multi-million construction project.- Digitilized documents such as mechanical drawings, category transfers and invoices.- Organized hundreds of documents online and put them into shared network for team's use.
Apr 2011 - Sep 2011
French Professor Assistant
- Engaged in collaborative research with French Professors. - Helped to design course outlines. - Corrected homework and exams. - Served as a source of communication between students and professors. - Responsible for posting grades on the computer, making copies and typing out assignments.
Sep 2006 - Jan 2009
French Tutor At Teaching And Learning Center
- Advised students about studying habits.- Helped students with their assignments. - Provided moral support when students felt frustrated about the class. - Taught French with a student's perspective.- Designed study outlines.
Sep 2006 - Jun 2007
Sales Associate
- Ensured quality customer service and store experience. - Greeted customers and comunicated promotional strategies.- Maintened point of sale area.- Used cash registers to check out customers. - Ordered textbooks and trade books.
Sep 2006 - Jan 2009
3 education records
Carol Mitchell education
Bachelor Of Science (Bs), Public Relations
Pacific Union College
Social Media And Marketing (Continuation Studies), Cont. Studies: Marketing And Social Media Strategy
Stanford University
French Studies
Campus Adventiste Du Saleve
FAQ
Frequently asked questions about Carol Mitchell
Quick answers generated from the profile data available on this page.
What company does Carol Mitchell work for?
Carol Mitchell works for Zoom.
What is Carol Mitchell's role at Zoom?
Carol Mitchell is listed as Delivering Happiness at Zoom! at Zoom.
What is Carol Mitchell's email address?
AeroLeads has found 2 work email signals at @zoom.us for Carol Mitchell at Zoom.
What is Carol Mitchell's phone number?
AeroLeads has found 1 phone signal(s) with area code 707 for Carol Mitchell at Zoom.
Where is Carol Mitchell based?
Carol Mitchell is based in San Francisco Bay Area, United States while working with Zoom.
What companies has Carol Mitchell worked for?
Carol Mitchell has worked for Zoom, Wrike, Sli Systems, Milestone Internet Marketing, and Google.
How can I contact Carol Mitchell?
You can use AeroLeads to view verified contact signals for Carol Mitchell at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Carol Mitchell attend?
Carol Mitchell holds Bachelor Of Science (Bs), Public Relations from Pacific Union College.
What skills is Carol Mitchell known for?
Carol Mitchell is listed with skills including Seo, Social Media Marketing, Sem, E Commerce, Online Marketing, Social Media, Google Analytics, and Strategy.
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