Carol Mitchell

Carol Mitchell Email and Phone Number

Delivering Happiness at Zoom! @ Zoom
Carol Mitchell's Location
San Francisco Bay Area, United States, United States
Carol Mitchell's Contact Details

Carol Mitchell work email

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About Carol Mitchell

Carol Mitchell is a Delivering Happiness at Zoom! at Zoom. She possess expertise in seo, social media marketing, sem, e commerce, online marketing and 53 more skills. She is proficient in French. Colleagues describe her as "Few people have the opportunity to work with a Customer Success Manager who does an amazing job at dealing with both clients and engineers, but I did when I worked with Carol. I had the pleasure of working with her for 2.5 years at SLI Systems. I was particularly lucky to be one of the two Brazilian engineers of the company, which gave me the opportunity to work closely with Carol on some of the large projects from Brazil. What particularly impressed me is Carol’s ability to handle multiple big projects at the same time, even the toughest ones, which she has done incredibly well since her first few months working for SLI. Her organisation, and her excellent communication and learning skills make it look like managing projects is a very easy job. Carol also always made sure our conversations were friendly and fun, even if the requests from clients were very tough or urgent. Any company would be very lucky to have Carol in the team. I hope to have the opportunity to work with her again.", "Carol is a great addition to the Milestone Internet Marketing team. She is eager to learn and help her teammates. Carol was especially helpful in translating adcopy for a Portugese PPC campaign. She understood the client’s needs and goals as well as strategy. Carol was eager to learn and quickly picked up all of the PPC knowledge. Carol is highly recommended with her knowledge, confidence and friendly nature!", and "It has been my pleasure working with Caroline, an excellent team player who is authentitc and positive every single day. She is not only knowledgable, but extremely detail oriented. Caroline's confidence in online strategies and social media have made her a valuable asset to Milestone Internet. Her impresive fluency in multiple lanaguages allows her to communicate with some of our most strategic international clients with grace and ease. Caroline comes highly recommended for her enthusiasm, contagious smile and her ability to get things done."

Carol Mitchell's Current Company Details
Zoom

Zoom

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Delivering Happiness at Zoom!
Carol Mitchell Work Experience Details
  • Zoom
    Senior Customer Success Manager - Us Central & West
    Zoom Feb 2024 - Present
    San Jose, Ca, Us
  • Zoom
    Senior Customer Success Manager - Latam & Us Central
    Zoom Feb 2023 - Feb 2024
    San Jose, Ca, Us
  • Zoom
    Customer Success Manager - Latam & Caribbean
    Zoom Jan 2020 - Feb 2023
    San Jose, Ca, Us
    - Manage all aspects of the customer lifecycle; from deployment and product adoption to alignment with the customers long-term goals for their Zoom service- Develop and maintain long-term relationships with stakeholders within assigned accounts- Conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases-Plan and conduct on-boarding and training for new and existing customers- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
  • Wrike
    Customer Success Manager - North America
    Wrike Dec 2018 - Dec 2019
    San Diego, California, Us
    - Managed enterprise and white glove book of business- Partnered with customers to provide the best guidance on how to optimize Wrike usage and unlock the most value- Conducted Executive Business Reviews (EBRs) to assess progress against goals, measure impact of Wrike on team productivity and identify upsell opportunities- Advocated for customers in meetings with Wrike product managers and help product team shape evolution of the product by bringing in the voice of the customer- Partnered with marketing team to identify references and case studies- Provided strategic advice on how to best enable collaboration, simplify planning and streamline workflow
  • Sli Systems
    Enterprise Customer Success & Implementation Manager - Latam & North America
    Sli Systems Jan 2016 - Dec 2018
    Christchurch, Nz
    - Responsible for personally managing, retaining and renewing global enterprise accounts generating $2.3M in annual recurring revenue.- Conducted quarterly business reviews with clients & key stakeholders to build strong relationships, demonstrate SLI System’s product value, and uncover growth opportunities.- Provided exceptional customer service and served as primary point of contact for a portfolio of American and Latin America clients through their customer life cycle.- Disseminated product best practices and industry specific advice regarding ecommerce and product merchandising.- Led technical projects and product implementations with knowledge in API, JavaScript, CSS, HTML and XML.
  • Sli Systems
    Team Lead, Customer Success Group
    Sli Systems Apr 2015 - Jan 2016
    Christchurch, Nz
    - Managed a team of Customer Success Managers- Led weekly team meetings, one-on-ones and escalates client issues when needed.- Worked with customer success, engineering and product managers to improve processes that will benefit the Customer Success Team.- Continued to ensure timely and successful deployment of our software and provide on going support to SLI's most strategic American and Latin American clients.- Responsible for personally managing customer portfolio generating $2.3M in annual recurring revenue.
  • Sli Systems
    Customer Success & Implementation Manager - Latam & North America
    Sli Systems Mar 2013 - Apr 2015
    Christchurch, Nz
    - Ensured the timely and successful deployment of our software to our customers.- Closely monitored success metrics and conduct regular reviews with customers to discuss opportunities for improvement.- Disseminated product best practices and industry specific advice regarding eCommerce and product merchandising.- Served as an advocate for your customers in driving the improvement and evolution of our products and services.- Managed and built strong customer relationships with largest enterprise e-commerce companies in Brazil such as Extra, Ponto Frio, Casas Bahia, Saraiva, Centauro, Pão de Açucar, Fastshop, Netshoes and Nike.
  • Milestone Internet Marketing
    Account Manager
    Milestone Internet Marketing Sep 2011 - Mar 2013
    San Jose, Ca, Us
    - Promoted 50+ hotel's websites through organic, local, paid, mobile, social media channels.- Implemented SEO strategies to improve traffic and conversion of websites.- Contacted clients on a regular basis to review website & campaign's performances and ROI, suggesting additional online marketing strategies to increase conversion.- Educated clients on the latest trends in the search marketing and hotel marketing industry.- Translated landing pages, ad copies and keywords to Portuguese for PPC Campaigns targeting Brazil.
  • Google
    French Ads Quality Rater - Contract Position
    Google Jul 2011 - Oct 2011
    Mountain View, Ca, Us
    - Evaluated accuracy of English and French ads for Google’s advertising team.- Communicated effectiveness of web layouts and information to Google’s engineering team to improve effectiveness of ads.- Collaborativelly resolved disagreements among Google raters on advertisement's ratings.- Gained deep knowledge of the online advertising industry.
  • Dpr Construction
    Marketing/Operations Assistant - Contract Position
    Dpr Construction Apr 2011 - Sep 2011
    Redwood City, California, Us
    Marketing Assistant- Fulfilled marketing requests by organizing and sending project cards, updating employee’s resumes, and rewording marketing descriptions of hundreds of projects.- Researched information about various design companies to assist in the creation of a design team matrix.- Updated hundreds of project data sheets and uploaded them into shared network for all DPR marketing departments’ use. Operations Assistant- Contributed in increasing team efficiency by giving support both administratively and operationally.- Worked under direct supervision of a Senior Project Engineer helping with the closing out of a multi-million construction project.- Digitilized documents such as mechanical drawings, category transfers and invoices.- Organized hundreds of documents online and put them into shared network for team's use.
  • Pacific Union College
    French Professor Assistant
    Pacific Union College Sep 2006 - Jan 2009
    Angwin, California, Us
    - Engaged in collaborative research with French Professors. - Helped to design course outlines. - Corrected homework and exams. - Served as a source of communication between students and professors. - Responsible for posting grades on the computer, making copies and typing out assignments.
  • Pacific Union College
    French Tutor At Teaching And Learning Center
    Pacific Union College Sep 2006 - Jun 2007
    Angwin, California, Us
    - Advised students about studying habits.- Helped students with their assignments. - Provided moral support when students felt frustrated about the class. - Taught French with a student's perspective.- Designed study outlines.
  • Barnes & Noble College Booksellers
    Sales Associate
    Barnes & Noble College Booksellers Sep 2006 - Jan 2009
    Basking Ridge, Nj, Us
    - Ensured quality customer service and store experience. - Greeted customers and comunicated promotional strategies.- Maintened point of sale area.- Used cash registers to check out customers. - Ordered textbooks and trade books.

Carol Mitchell Skills

Seo Social Media Marketing Sem E Commerce Online Marketing Social Media Google Analytics Strategy Ppc Crm Marketing Account Management Email Marketing Google Adwords Online Marketing Analysis Mobile Marketing Web Analytics Google Webmaster Tools Marketing Strategy Customer Relationship Management Social Networking Microsoft Office Portuguese Gotomeeting Urchin Search Engine Optimization French Online Reputation Management Google Maps Omniture Link Building Organic Search Translation Search Advertising Pay Per Click Spanish Multicultural Marketing Website Promotion Multicultural Sensitivity/awareness Web Marketing Salesforce.com Customer Engagement International Marketing Technology Adoption Zendesk Project Management Voice Of The Customer Enterprise Account Management Customer Retention Value Based Selling Hospitality Industry Copywriting Public Relations Facebook Customer Service Web Design Online Advertising Advertising

Carol Mitchell Education Details

  • Pacific Union College
    Pacific Union College
    Public Relations
  • Stanford University
    Stanford University
    Cont. Studies: Marketing And Social Media Strategy
  • Campus Adventiste Du Saleve
    Campus Adventiste Du Saleve
    French Studies

Frequently Asked Questions about Carol Mitchell

What company does Carol Mitchell work for?

Carol Mitchell works for Zoom

What is Carol Mitchell's role at the current company?

Carol Mitchell's current role is Delivering Happiness at Zoom!.

What is Carol Mitchell's email address?

Carol Mitchell's email address is ca****@****ail.com

What is Carol Mitchell's direct phone number?

Carol Mitchell's direct phone number is +170730*****

What schools did Carol Mitchell attend?

Carol Mitchell attended Pacific Union College, Stanford University, Campus Adventiste Du Saleve.

What skills is Carol Mitchell known for?

Carol Mitchell has skills like Seo, Social Media Marketing, Sem, E Commerce, Online Marketing, Social Media, Google Analytics, Strategy, Ppc, Crm, Marketing, Account Management.

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