Carol Murphy Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, Us

Austin, Texas, Us

Tampa, Fl, Us

Responsible for being the link between information technology capacity and business objectives by supporting and ensuring the successful completion of analytical, building (including construction), testing, and deployment tasks of implementing Oracle Cloud 13 Supply Chain Modules including Supplier Portal, Purchasing, Inventory, Order Management, CPQ, Fusion Product Hub, and Product Data Management.Responsibilities:• Creating User Stories, Epics, Issues, Decisions in Jira for Supply Chain• Create detailed functional and non-functional business requirements • Perform quality assurance by building and executing test cases • Define reporting and alerting requirements • Own and develop relationship with partners, working with them to optimize and enhance our integration • Help design, document and maintain system processes • Report on common sources of technical issues or questions and make recommendations to product team • Translate technical concepts for business consumption and business concepts to technical Requirements • Requirement gathering and implementations• Process Mapping• Gap Analysis• Change Management• Process Mapped current RMA process and defined future state• Discovery, Informational, and Bi-Directional Workshops

Gb

Analyzed and documented business requirements, documented and communicated specifications and delivered prototypes for clients. • Performed initial client assessment and analysis their current state and provide recommendations for future state and roadmap.• Documented business processes and analyzed procedures to ensure that they would meet changing business needs.• Assessed impact of current business processes on users and stakeholders.• Conducted interviews with key business users to collect information on business processes and user requirements.• Identified process inefficiencies through gap analysis.• Wrote queries in SQL and OBIEE to find data or create reports

Santa Clara, California, Us

Documented current process, identified gaps, and implemented solutions. Customers were receiving incorrect invoices and not paying them. Found the issue, documented the solution, and correct invoices were reissued. This resulted in months of subscription services charges to be collected.• Led cross functional teams to document current processes• Found gaps and implemented solutions• Managed project to clean up billing issues• Found solution to incorrect pricing on subscription services billing• Analyzed current Advanced Pricing setups and documented areas for improvement• Provided customer support• Experience with Sales Force

Santa Clara, California, Us

Module or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents

New York, Ny, Us

Module or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents

Implemented Oracle EBS upgrades from 11i to R12 for multiple clients. Performed Help Desk role when not actively on a project.• Lead functional testing and configuring • Wrote test scripts• Led CRP for customer acceptance• Assisted in coordinating project functions• Effectively implemented modules, including order management, inventory, purchasing, general ledger, accounts payable, advanced pricing, install base, quoting, and accounts receivable

North Canton, Ohio, Us

Module or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents

North Canton, Ohio, Us

Led teams in configuration development, Advanced Pricing, Order Management, Item Master, Bills of Materials, Intercompany, and training.• Created processes, system setups and training materials for Shared Services Centers in Europe• Trained setups, and go-live support conducted in Europe, Australia and Mexico for implementation of Oracle EBS • Implemented Multi-Currency and led the training for Global SCM implementation• Backlog conversion from Baan to Oracle for configured models• Training Lead for the Supply Chain implementation and training team

North Canton, Ohio, Us

• Support the worldwide product development and marketing efforts of Self Service Terminals• Maintain and coordinate the use of a series of systems and processes• Automate the interfaces between the various systems• Created and maintained the SST database that runs the DOMS configuration• Responsible for Product Management Product Releases• Worked with Engineering, Manufacturing, Service, Order Entry, Marketing, and Sales Support• Member of Major Accounts Upgrade Team

Bachelor’S Degree, Management

Associate Of Arts - Aa, Money And Banking