Carol Murphy's Location
Greater Orlando, United States, United States
Carol Murphy's Contact Details
Carol Murphy work email
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Carol Murphy personal email
n/a
Carol Murphy phone numbers
About Carol Murphy
I am both functional and technical in the roles of a support engineer, consultant, and business analyst with expertise in understanding business processes, change management, and implementations by the ability to evaluate processes, identify weaknesses and implement improvements to increase productivity and efficiency. Highly skilled in implementing, upgrading, training, and supporting Oracle’s EBS and CloudCore Competencies:• Technical Support Engineer• Oracle Consultant - Supply Chain• Scrum Master• Business Analyst• Agile Scrum Software Development• Authorization & Settlement
Carol Murphy's Current Company Details
Signature Aviation Plc
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Technical Analyst
Orlando, FL, US
- Website:
- signatureflight.com/locations/bzn
- Employees:
- 146
Carol Murphy Work Experience Details
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Technical AnalystSignature Aviation PlcOrlando, Fl, Us
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Technical AnalystSignature Aviation Plc Aug 2020 - PresentOrlando, Florida, Us -
Senior Technical Support Engineer Fusion ScmOracle Mar 2019 - Jul 2020Austin, Texas, Us -
Business Analyst - Oracle Cloud Supply ChainAvi-Spl Apr 2018 - Dec 2018Tampa, Fl, UsResponsible for being the link between information technology capacity and business objectives by supporting and ensuring the successful completion of analytical, building (including construction), testing, and deployment tasks of implementing Oracle Cloud 13 Supply Chain Modules including Supplier Portal, Purchasing, Inventory, Order Management, CPQ, Fusion Product Hub, and Product Data Management.Responsibilities:• Creating User Stories, Epics, Issues, Decisions in Jira for Supply Chain• Create detailed functional and non-functional business requirements • Perform quality assurance by building and executing test cases • Define reporting and alerting requirements • Own and develop relationship with partners, working with them to optimize and enhance our integration • Help design, document and maintain system processes • Report on common sources of technical issues or questions and make recommendations to product team • Translate technical concepts for business consumption and business concepts to technical Requirements • Requirement gathering and implementations• Process Mapping• Gap Analysis• Change Management• Process Mapped current RMA process and defined future state• Discovery, Informational, and Bi-Directional Workshops -
Sr. Associate Advisory - OraclePwc Mar 2017 - Mar 2018GbAnalyzed and documented business requirements, documented and communicated specifications and delivered prototypes for clients. • Performed initial client assessment and analysis their current state and provide recommendations for future state and roadmap.• Documented business processes and analyzed procedures to ensure that they would meet changing business needs.• Assessed impact of current business processes on users and stakeholders.• Conducted interviews with key business users to collect information on business processes and user requirements.• Identified process inefficiencies through gap analysis.• Wrote queries in SQL and OBIEE to find data or create reports -
Order To Cash Process Lead For Software SubscriptionsVeritas Technologies Llc Jul 2016 - Dec 2016Santa Clara, California, UsDocumented current process, identified gaps, and implemented solutions. Customers were receiving incorrect invoices and not paying them. Found the issue, documented the solution, and correct invoices were reissued. This resulted in months of subscription services charges to be collected.• Led cross functional teams to document current processes• Found gaps and implemented solutions• Managed project to clean up billing issues• Found solution to incorrect pricing on subscription services billing• Analyzed current Advanced Pricing setups and documented areas for improvement• Provided customer support• Experience with Sales Force -
Manager Oracle ConsultingHitachi Consulting Sep 2012 - Jun 2016Santa Clara, California, UsModule or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents -
Senior Functional Consultant | Oracle Ebs Analyst| Gap Analysis | ImplementationZanett Mar 2012 - Sep 2012New York, Ny, UsModule or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents -
Senior Oracle Applications ConsultantTier1, Inc. Mar 2010 - Feb 2012Implemented Oracle EBS upgrades from 11i to R12 for multiple clients. Performed Help Desk role when not actively on a project.• Lead functional testing and configuring • Wrote test scripts• Led CRP for customer acceptance• Assisted in coordinating project functions• Effectively implemented modules, including order management, inventory, purchasing, general ledger, accounts payable, advanced pricing, install base, quoting, and accounts receivable
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Senior Global Data Management SpecialistDiebold Nixdorf 2007 - 2010North Canton, Ohio, UsModule or Stream lead for Oracle implementations and change management at multiple clients • Led teams both onsite and offshore • Planned and led implementation of Oracle business solutions• Oversaw requirements gathering, system configuration, test scripts and training materials• Transformed user stories to test scripts• Gathered customer requirements and translated into technical requirements and user stories• Conducted tasks related to configuration, quoting, order management and advance pricing modules• Prepared reports, interfaces, conversions, enhancements (RICE) and documentation as needed• Facilitated testing, training, and documentation • Implemented user acceptance testing with focus on documenting defects and executing test cases• Documentation of User Guides, FAQ, and post go live support documents -
Business Transformation / Change Management Scm Lead For Om, Advanced Pricing, ConfiguratorDiebold Nixdorf 2003 - 2007North Canton, Ohio, UsLed teams in configuration development, Advanced Pricing, Order Management, Item Master, Bills of Materials, Intercompany, and training.• Created processes, system setups and training materials for Shared Services Centers in Europe• Trained setups, and go-live support conducted in Europe, Australia and Mexico for implementation of Oracle EBS • Implemented Multi-Currency and led the training for Global SCM implementation• Backlog conversion from Baan to Oracle for configured models• Training Lead for the Supply Chain implementation and training team
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Senior Product Planning SpecialistDiebold Nixdorf Jan 1973 - Dec 2003North Canton, Ohio, Us• Support the worldwide product development and marketing efforts of Self Service Terminals• Maintain and coordinate the use of a series of systems and processes• Automate the interfaces between the various systems• Created and maintained the SST database that runs the DOMS configuration• Responsible for Product Management Product Releases• Worked with Engineering, Manufacturing, Service, Order Entry, Marketing, and Sales Support• Member of Major Accounts Upgrade Team
Carol Murphy Education Details
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Walsh UniversityManagement -
Walsh CollegeMoney And Banking
Frequently Asked Questions about Carol Murphy
What company does Carol Murphy work for?
Carol Murphy works for Signature Aviation Plc
What is Carol Murphy's role at the current company?
Carol Murphy's current role is Technical Analyst.
What is Carol Murphy's email address?
Carol Murphy's email address is ca****@****ion.com
What is Carol Murphy's direct phone number?
Carol Murphy's direct phone number is +133047*****
What schools did Carol Murphy attend?
Carol Murphy attended Walsh University, Walsh College.
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