Carol Roberts

Carol Roberts Email and Phone Number

Senior Manager, Unified Communications and Collaboration @ GEICO
Denver, CO, US
Carol Roberts's Location
Denver, Colorado, United States, United States
Carol Roberts's Contact Details

Carol Roberts personal email

n/a

Carol Roberts phone numbers

About Carol Roberts

Working at VMware allows me to build solutions with the goal of improving business outcomes. I'm passionate about gaining a deep understanding of pain points and developing workflows, templates and governance guidelines to streamline how people work together.

Carol Roberts's Current Company Details
GEICO

Geico

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Senior Manager, Unified Communications and Collaboration
Denver, CO, US
Website:
geico.jobs
Employees:
30521
Carol Roberts Work Experience Details
  • Geico
    Senior Manager, Unified Communications And Collaboration
    Geico
    Denver, Co, Us
  • Alight Solutions
    Senior Manager, Workplace Technologies
    Alight Solutions Dec 2023 - Present
    Chicago, Il, Us
    Lead the Unified Communications and Collaboration (UCC) team responsible for designing, implementing and supporting collaboration, conference room hardware, telephony, video conferencing, and digital signage solutions across Alight’s global network.
  • Vmware
    Senior Manager, Unified Communications And Collaboration
    Vmware Nov 2020 - Present
    Palo Alto, Ca, Us
    Built, led and mentored a global team of Product Managers, DevOps Engineers and Platform Administrators. Delivered the vision and execution of critical products such as Slack, Microsoft Teams, Zoom, WebEx, Smartsheet and ClickUp. Energized by understanding user pain points and working externally with vendors and internally with cross functional teams to close the gap in experience and provide cost-effective solutions.
  • Hitachi Vantara
    Senior Manager, It Voice And Collaboration
    Hitachi Vantara 2018 - Nov 2020
    Santa Clara, California, Us
    Provided technical and administrative guidance to IT and the business as required to ensure projects were successfully delivered on time and on budget. Engaged with the Business Partner team to understand customer demand and requirements to drive the solution and services road map. Led a globally distributed team responsible for 24x7 support of the enterprise voice and video conferencing environment.
  • Citrix
    Senior Manager, Infrastructure Services
    Citrix 2015 - 2017
    Fort Lauderdale, Fl, Us
    Managed $4M budget including budget projection based on upcoming projects and business needs. Oversaw global teams to provide strategic and operational direction on Unified Communications and Contact Center platforms with focus on Microsoft Skype, Avaya, Genesys and Sonus Session Border Controllers. Led strategic planning processes and manage strategic vendor relations.
  • Citrix
    Manager, Infrastructure Services
    Citrix 2013 - 2015
    Fort Lauderdale, Fl, Us
    Directed work of team of 7 design engineers and architects in US, India, UK and Australia Directed global teams to provide strategic direction on Unified Communications and Contact Center platforms. Charged with using project lifecycle methodology including creation of project plans, charters, budgetary estimates and network documentation.
  • Citrix
    Telecom Architect
    Citrix 2009 - 2013
    Fort Lauderdale, Fl, Us
    Led people and projects to develop and recommend scalable solutions for Contact Center and Telecom services. Participated in strategic planning process and assisted with managing strategic vendor relations. Partnered with business units to understand and gather requirements for projects and system enhancements.
  • Citrix
    Telecom Design Engineer
    Citrix 2005 - 2009
    Fort Lauderdale, Fl, Us
    Participated in projects to develop and recommend scalable solutions in support of initiatives connected to corporate vision. Effectively translated business requirements into high-level design documentation. Determined potential impact to data and systems resulting from projects, enhancements, and production support.

Carol Roberts Skills

Telecommunications Data Center Cloud Computing System Administration Virtualization Disaster Recovery Unified Communications Infrastructure Avaya Ip Telephony Genesys Project Management Voip Management It Strategy Skype Enterprise Voice Networking Citrix Global Operations Budget Management Business Analysis Presentation Skills Vendor Management It Management Leadership Itil Csm Agile Methodologies

Carol Roberts Education Details

  • The Johns Hopkins University
    The Johns Hopkins University
    French
  • American University
    American University
    Psychology

Frequently Asked Questions about Carol Roberts

What company does Carol Roberts work for?

Carol Roberts works for Geico

What is Carol Roberts's role at the current company?

Carol Roberts's current role is Senior Manager, Unified Communications and Collaboration.

What is Carol Roberts's email address?

Carol Roberts's email address is ca****@****ara.com

What is Carol Roberts's direct phone number?

Carol Roberts's direct phone number is +195427*****

What schools did Carol Roberts attend?

Carol Roberts attended The Johns Hopkins University, American University.

What skills is Carol Roberts known for?

Carol Roberts has skills like Telecommunications, Data Center, Cloud Computing, System Administration, Virtualization, Disaster Recovery, Unified Communications, Infrastructure, Avaya Ip Telephony, Genesys, Project Management, Voip.

Who are Carol Roberts's colleagues?

Carol Roberts's colleagues are Douglas Frank, Reza Kamal, Qihang Wang, Katherine Nolan, Jeff Harmon, India Thomas, Bethanee Alston.

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