Reporting to Director of Medicine with a dotted line to Chief of Medicine, I provided administrative and organizational support guiding senior members and hospitalist team within the program with complex and confidential administrative support. Functioning with the highest degree of attention to detail, quality, accuracy, and prioritization of work. My role worked very closely with the administration within the Chief of Staff office, Physician Leaders, Division Heads, and administrative support hospital wide. Day-to-day functions included the management of an extremely aggressive outlook calendar coordinating requests for directors’ time, scheduling meetings with that of internal staff, senior management, external groups. Developed materials such as communication and correspondence. Organize, prepare material, co-ordinate materials, type and distribute meeting notices, agenda’s, reports and take thorough and accurate minutes and maintain tracking systems to ensure deadlines are met. Via PetalMD a web-based tool designed for physician scheduling, I was responsible loading and managing changes to medicine hospitalist schedule. As-well-as gatekeeper for the on-call schedule for the sub-specialists within the medicine program ensuring schedule was filed with hospital locating team, notifying of changes as they arose.

I delivered onsite administrative support to a special task force comprised of healthcare professionals from Southlake with the objective to provide leadership and stem the aggressive spread of COVID-19 within a long-term care nursing home in York Region. As the result of a 90-day mandatory management order issued by the Ministry of Long-Term Care. Day-to-day administrative responsibilities varied from the provision of administrative services relative to communications, project coordination, and records management. Established brought forward/tracking systems: established priorities with executive lead regarding work in progress; staffing/resident matters. Took initiative to establish electronic and hard copy project work in accordance with records management policies, health, safety, procedures. Maintained remarkably busy outlook calendar coordinating meetings and project time for the executive lead. Informing executive lead of topics, and issues of concern, or to be discussed as required. Arranged meetings with retirement home staff, resident families, Municipal, and Provincial government agencies, and or hospital leads. Coordinated and participated with executive lead in setting priorities, scheduling work projects, advising on the status of work, target dates. Re-route direct inquiries or communications as necessary to appropriate staff within the taskforce or home. Coordinated with various internal and external personnel, to ensure technical and administrative infrastructure i.e. computers, printers office supplies set up. Took ownership of a time-sensitive human resource project.

As Program Assistant, North Simcoe Muskoka Specialized Geriatric Services (NSMSGS) I was responsible for high level and confidential support to the Program Director, her leadership team and program stakeholders. Accountable for the overall management of multiple busy calendars, acting as the first point of contact & effective handling of correspondence as required, utilizing independent judgment, discretion and diplomacy. Ensuring the Program Director was properly equipped with necessary background information prior to meeting/appointment addressing discrepancies or providing additional support as required.  Confidential and discretionary administrative support for a number of special inhouse projects. Preparation of program pay and attendance related records; liaising with Financial Services.  Supporting the budget process by data gathering; data entry; invoicing; preparing and processing completed travel/expense claims; accommodation, maintaining an office supply inventory. Provided word processing services to create, charts, graphs, tables, manuals, confidential material, letters, memorandums, minutes, forms & merging of lists, receiving documents from teams and proofing and formatting to Hospital standards by using various software applications; operating program-specific software.  Provided administrative support for the coordination and on-boarding of new NSMSGS programs; ensure annual Waypoint performance reviews, safety reviews etc. are scheduled and completed by appropriate program staff Provided technology support including leveraging Healthchat and providing support as required related to Ontario Telemedicine Network (OTN).  Received, prioritized, stored & distributed information from all mediums responding as required and/or directed; drafting responses for manager’s signature; ensuring filing system complies with common practices; maintaining a bring-forward file; ensuring that pending issues are addressed

Reporting to the CIO

Reporting to Director Corporate Services

• Provided a full range of administrative and general office support to the Director, End User Computing, Director, Application & Infrastructure and, while also supporting the departmental staff in each unit ensuring discretion and confidentially at all times.• Scheduled meeting arrangements, including monitor calendar of appointments/meetings, make travel arrangements and process expense claims while following firm standards and adhering to policy.• Assisted with meeting arrangements for the staff of the department as well as occasional assistance with travel arrangements and expense claims• Coordinated the preparation, processing, formatting and distribution of presentations, research findings, status reports and other documents.• Administered records management services (paper and electronic), • Manage and maintain all facility requirements (security badges, work stations, IT requirements) for on-site consultants/vendors. • Administered the scheduling and on-boarding of new team members. • Manage department’s vacation schedule to keep records current & accurate. • Assisted with the organization of seminars and conferences, taking ownership of all logistics ensuring Director level presentations are prepared in accordance with brand compliance in timely fashion.• Administered the coordination of monthly & quarterly staff meetings and all related documentation. • Managed the day to day administrative aspects various databases adding new contacts, making requested changes for existing contacts and following up on missing or incomplete information provided for new or changing contacts/groups as well as various distribution lists and shared folders • Preparation reconciliation and tracking and of expenses against budget reports as well as reconciliation of corporate credit card and work related expense submission and liaise with Finance to resolve discrepancies to ensure timely processing of all vendor invoices, expense reports

Prepare and process invoices, expense claims and perform other financial administrative tasks including account reconciliationCoordinate meeting arrangements, maintain schedules and filing systemsProcess incoming and outgoing mail, coordinating and track correspondenceMaintain office supplies and equipmentHandle inquiries and assists with information requestsDraft correspondenceDevelop and implement general office procedures and guidelines

In the capacity of Administrative Assistant I supported the Director of Finance and Director of Decision Support. Primary responsibilities involved meeting management including logistics, documentation preparation, minute taking; drafting correspondence, reports, presentation documents; researching and analyzing information and leading administrative projects; and, managing calendars, maintaining filing systems, office supplies and coordinating travel and meeting arrangements. In addition, to the above daily administrative tasks the following is a breakdown of specialized responsibilities: •Identified and implementation of new procedures within the department with a primary focus on streamlining and cost saving.•Aligned and monitor timelines, manage stakeholder expectations by ensuring successful reporting to both internal and external clients.•Administrative support for ‘Corporate Quality & Operations Committee’ a committee comprised of all RVH directors and various Chiefs of Staff solely responsible for the coordination of stakeholder presentations; documentation and preparation of minutes, calendar management, agenda and preparation of chair presentation. •Preparation and submission of monthly statistical reports to the ‘National Research of Canada’ and “Trillium of Life Network” preparation and administering of LHIN funding applications •Administered department time-cards via Kronos Database.•Managed department safety learning system (PEIR) a real time reporting system and conduct monthly departmental safety inspections and complete monthly safety reports•Supported development of the RVH performance scorecard (RVH board level reporting).

MOUNT SINAI HOSPITALWOLF LEBOVIC HEALTH COMPLEX– Toronto, Ontario Responsible for supporting the overall portfolio of the VP Finance worked closely with the department leadership, I was solely responsible for coordinating all administrative aspects related to the delivery and execution of the Finance operations and Supply chain and acted as office coordinator for the department’s main location.• Liaison with internal executive signing officers, procurement team and Plexxus (not-for-profit shared services organization) ensuring time sensitive documents i.e. contracts, agreements and or banking documents are signed and processed in a timely fashion.• General Administrative Support to Finance team.• Maintain office supplies inventory and adhere to assigned fiscal budget. • Manage small projects independently and cost effectively.• Manage boardroom calendar and coordinate special requirements upon request in association with the meeting i.e. Catering, AV or Conferencing requirements.• Manage and prioritize numerous complex tasks simultaneously and confidentially.• Liaise with both internal and external healthcare stakeholders, develop strong working relationships.

Provided technical support for DSL, Dial-Up, Wireless, and VoIP small and large (enterprise) customers. Liaised with management, operations department and clients in relation to outages. Effective use of soft skills and ability to calm upset customers while troubleshooting and documenting technical issues.

Work independently providing confidential executive support to the Vice President of Service Delivery & Service Assurance and his team (2 Directors and 11 Managers) within the Business Solutions. In this role I exercise a significant degree of initiative and judgment for executive email and calendar management. Other responsibilities of the position included, but not limited to:• Develop and oversee the schedule on a daily basis, including scheduling meetings, booking rooms, travel arrangements, arranging conference calls while maintaining departmental daily operational workflow. • First point of contact for executive email, phone calls, and calendar to provide prompt and accurate response/action on daily basis.• Promptly receive and screen incoming telephone calls providing friendly and professional greeting, taking messages as appropriate, and eliciting necessary information to allow timely and accurate responses. Respond where appropriate.• Managed a number of Financial & Human Resources initiatives via internal data bases and customer software programs related to hires, terminations, transfers via online HR tool, expenses, and travel & budget reports. • Provide accurate word-processing support by composing and/or editing a variety of documents. This includes many highly confidential correspondence, memoranda, contracts and proposals.• Coordinated department seminars and team building events including logistics, catering, communication and execution.

This was a contract position through Manpower, during which time I provided high-level executive administrative support to a team of Investment Bankers, with specific duties as follows:• Provided administrative support including the drafting and preparation of general correspondence, handling incoming calls, initiating outgoing calls, faxing, mailing and maintenance of office supplies;• Dealt effectively with client inquiries;• Provided exceptional service to clients including Senior Corporate Executives;• Preparation of expense reports;• Preparation of travel arrangements; • Assisted with presentation arrangements including the preparation of presentation packages, arranging boardrooms, AV equipment, ordering food, etc.;• Coordinated offsite customer & internal events, including budgets;• Daily management and processing of invoices;• Maintained an up-to-date filing system;• Overseen functionality of office technology (copiers, printers, telephone, computer, mobile systems, etc) with internal IT and external service providers, including building management;• Cross trained on other local job functions to be able to cover temporary absences/vacations of other staff;• Participated in ad hoc projects as required.

Provided high-level administrative support to Chief Technical Officer/Vice President Information Technology and his team (2 Directors and 10 Managers). Oversaw department budget, prepared expense reports and implemented & administered departmental records. Developed presentations and scheduled all executive-level meetings and international travel and managed event planning. Prepared bi-weekly time, expense, and travel reports. Liaised with Human Resources in relation to departmental hiring and incentive programs. • Managed outlook calendar for CTO and Directors. Monitored executive phone lines and was key contact for co-workers, external vendor and clientele.• Scheduled high level meetings, travel and logistics involving international business. • Coordinated department seminars and team building events including logistics, catering, communication and execution.• Implemented and maintained confidential department record management system. • Liaised with offshore AP department, troubleshooting payment delays or issues and invoices for payments. • Processed vendor contract renewals. • Administered highly sensitive corporate Business Continuity Plan. • Achieved Joint Health & Safety certification in accordance to training requirements established by the Workplace Safety & Insurance Board. • Implemented virtual file management process for sensitive legal records in relation to effective record management of Health & Safety documentation across the businesses. • Initiated and managed the enhancement of internal Health & Safety website leveraging services of Human Resources, Corporate Communications and IT departments.

Oversaw day-day office operations; providing fundamental support to company President, Director and 8 staff of international cosmetic company. • Streamlined new independent account set up, significantly improving new account experiences with CARGO Cosmetics. • Implemented and coordinated preferred customer discount platform with selected courier services.• Restructured in-office inventory stock, supply and file rooms resulting in easier access to supplies and or documentation.• Installed and implemented a three way on-line, automated courier processing system between head office, warehouse and Courier Company. • Negotiated and managed upgrading of office copier/printer and significantly increased in-house capabilities, thereby generating savings on regular copier maintenance and leading to savings versus outsourcing these needs.

Provided support to Director of Sales & Procurement. Managed a variety of administrative functions supporting all Director-level projects and liaised with suppliers to ensure client & production expectations and deadlines were met. Coordinated the preparation of documentation and samples for FDA testing, tracking the process to its successful completion.• Managed the set-up and maintenance of corporate client and third party contracts and manufacturing records. • Liaised with art houses and label companies ensuring customer & legal requirements were met and expedited on budget. • Co-ordinated all executive meeting, tradeshow & travel arrangements and delivery of associated product samples/artwork as required. • Negotiated competitive rates with courier, office and janitorial vendors while monitoring inventory levels.

Supported the Director of Software Manufacturing & Installation. Managed client contracts, weekly reports, Prepared and submitted project related expense reports general administrative responsibilities.