Carol Norris Email & Phone Number

Richmond, Virginia, United States

MSI for Virginia Information Technologies Agency (VITA)

Richmond, Virginia, United States

MSI for Virginia Information Technologies Agency (VITA)

Eastern Usa

Project ManagementTraining for project management, team building, leadership, planning

Va Department Of Elections

Richmond, Virginia Area

Project Manager for Pre- and Post-Sales activities, including process management, logistics, scheduling and training needs analyses, for the Operations Support Systems Educations Services. Trainer for ArcGIS based product to internal and external clients.•Managed team delivery of more than 120 courses annually totaling more than 500 training days•Managed post-training data and information such as course evaluations and class rosters/enrollment reporting for 120+ courses annually for 8-10 instructors in corporate LMS•Managed invoices for environment use and training material printing/shipping for multiple vendors resulting in 100% paid on time accounts with 0 penalties•Reviewed, tested and approved training materials for 5 Network Engineer classes•Delivered 6 classes to clients with above 90% approval rating

Designed, developed and delivered quality training for internal and external clients. Managed post sales and post training activities for team of 8-10 instructors.•Designed, developed, and updated 1-3 courses annually, including performance enhancement products and consulting, to internal and external customers for the Network Engineer product running on ESRI ArcGIS, including ArcGIS specific tasks •Designed instructional materials and deliver Train the Trainer courses•Delivered 25+ technical training courses (110+ training days) annually with above 90% approval rating•Developed custom electronic and paper-based deliverables such as online Help, computer-based training, and documentation for multiple customers to increase customer productivity and efficiency•Developed custom eLearning training using Adobe Captivate•Managed customer contracts, costing, scheduling, process creation/management•Project manager for all post sales activities for more than 140 classes annually

Designed, developed and delivered quality training for internal and external clients. •Designed, developed, and updated 1-3 courses annually, including performance enhancement products and consulting, to internal and external customers for the Network Engineer product running on ESRI ArcGIS, including ArcGIS specific tasks •Designed instructional materials and delivered Train the Trainer courses•Delivered 25+ technical training courses (110+ training days) annually with above 90% approval rating•Developed custom electronic and paper-based deliverables such as online Help, computer-based training, and documentation for multiple customers to increase customer productivity and efficiency•Developed custom eLearning training using Adobe Captivate

Mclean, Va And Washington, Dc

Delivered 60+ professional classes on all Microsoft Office products and MS Project with above 90% approval rating

Cheyenne, Wyoming Area

Coordinator for all GIS activities for the office and legislators using ArcGIS and Maptitude; Database Administrator for the document management archival system (database) used by the Wyoming Legislature. •Created and maintained the document database using Alchemy; performed routine maintenance •Developed Administrator User Guide; Staff User Guide for Input and Search, and User Guide for Legislators and Session Staff •Trained 150+ staff members and legislators in the use of the document database•Assisted IT Coordinator in training, support, and daily IT functions for legislators and staff•Set and maintained standards for the GIS community through membership in the Wyoming Geographic Information Advisory Council (WGIAC) and the Wyoming I-Team

Cheyenne, Wyoming

•Assisted the department GIS Coordinator in tasks and all projects related to GIS. •Worked on a variety of efforts related to the 2000 Legislative redistricting effort including the update of Census Data for the US Census Bureau •Worked extensively with TIGER files and the Digital Orthophoto Quarter Quadrangles (DOQQ’s). •Scanned and digitized data into GIS•Updated centerline of roads, boundary lines and other map features •Duties also included interacting with vendors, a variety of public officials, and the general public on a variety of GIS related issues, which included creating/printing maps and reports

Bachelor'S Degree, Physical Sciences

Geography and Geology

Bachelor'S Degree, Statistical Mathematics

Geography

Activities and Societies: Master's work - Natural Resource Management and GIS

Education record