Carol Apelt Email and Phone Number
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Dedicated to driving organizational success as an organizational leader and client growth executive through empowering teams, fostering innovation, and providing strategic direction across diverse industries.As a highly effective and mission-driven executive, I am committed to driving organizational and customer success and executing strategic initiatives, operational excellence, and unparalleled engagement across diverse industries, including public, commercial, and nonprofit sectors. I am a dynamic professional equipped with the expertise and vision to lead teams, optimize processes, and foster lasting relationships with clients and stakeholders to ensure sustained growth and satisfaction. Additionally, I am dedicated to impacting the greater good by leveraging my blend of skills, experience, and unique perspective to address evolving organizational needs. Throughout my career, I have been recognized for my ability to navigate complex organizational structures, manage diverse personalities, and facilitate collaborative internal and external relationships, allowing me to implement solutions that achieve high-impact results. A few of my accomplishments include:• Led successful capture strategy and proposal for a $10M contract with FEMA during executive tenure with Juvare, focusing on sustaining and enhancing the agency’s critical WebEOC crisis management system, including collaborating with marketing, cybersecurity, product, and professional services teams to articulate a compelling five-year contract vision.• Led diversity, equity, and inclusion (DEI) task force initiatives, engaging and guiding the team as it crafted engaging content and surveys, analyzed results, and devised actionable strategies to enhance DEI efforts across Juvare.• Served as chief of staff within US Department of Health and Human Services’ Administration for Children and Families for a $5B program office responsible for nine social service and anti-poverty grant programs.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at carol.apelt@gmail.com. AREAS OF EXPERTISE Team Development & ManagementStrategic Operational Leadership Organizational OptimizationContinuous ImprovementsSolutions ImplementationBusiness DevelopmentContract ManagementStrategic PlanningFinancial AcumenRevenue GrowthSaaS
Eastport Analytics
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Senior ConsultantEastport Analytics Sep 2024 - PresentAnnapolis, Maryland, Us
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Vp, Federal And Defense Business Development OperationsJuvare Feb 2023 - Oct 2023Atlanta, Georgia, UsPromoted to strategic role at leading emergency preparedness provider, leveraging expertise in client success, federal contracting, and operations to drive growth. Mentored customer success managers and other team members, reducing turnover and enhancing client satisfaction. Partnered with federal business unit COO to resolve challenges and guide strategy, provided insight on internal sales tools, collaborated with professional services to elevate customer satisfaction, and managed direct reports.• Expanded public-facing SaaS solution by leveraging deep knowledge of service offerings, federal contract requirements, and client needs.• Focused on relationship-building, effective communication, and organizational management to drive growth and exceed federal client standards. -
Vice President, Federal Client SuccessJuvare Jul 2015 - Feb 2023Atlanta, Georgia, UsHired at Intermedix and facilitated 2018 transition to Juvare, transforming underperforming client relationships into beneficial partnerships. Engaged with 30+ complex federal clients, including FEMA and Department of Energy, to identify software opportunities and address shortcomings. Maintained open communication, met deadlines, and built trust through authenticity and transparency. Leveraged expertise in emergency preparedness to prepare organization for potential disasters and support clients during crises. Mentored employees on relationship-building, problem-solving, and account growth strategies.• Surpassed annual sales quotas, generating approximately $9M in new and recurring revenue, and increased annual revenue from $93K to $2.68M by expanding one agency to organization-wide usage with over 4,000 employees.• Acted as voice of customer during discussions with decision-makers, maintaining top NPS scores annually, and served as trusted advisor to forge lasting relationships and grow accounts and services.
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Director Of OperationsAmerican Conservative Union Feb 2014 - Jul 2015Alexandria, Va, UsProvided executive-level management for 501(c)3 and 501(c)4 nonprofits, overseeing financial operations, including bookkeeping, tax compliance, and filings. Directed HR functions and spearheaded operational improvements to enhance organizational efficiency. Leveraged extensive experience in grant administration and proposal writing to support various initiatives. Offered strategic insights on communications and fundraising, playing pivotal role in organizing large, high-profile special events. Managed complex projects and collaborated with stakeholders to achieve organizational goals and drive impactful outcomes.• Spearheaded organizational improvements, including implementation and oversight of HR structures and formalization of budgeting processes, effectively positioning organization for growth. -
Administrative Officer, Dc-1 Dmat, National Disaster Medical SystemUs Department Of Health And Human Services May 2011 - Sep 2014Washington, District Of Columbia, UsCoordinated and administered all aspects of team operations, maintaining ongoing readiness as a member of DC-1’s founding leadership team. Facilitated and managed team administration needs during deployments. -
Director Of Business ServicesAiken And Company, Pc, Cpas Mar 2013 - Feb 2014Successfully managed small CPA firm by establishing structure, policies, procedures, and operational efficiency. Ensured compliance with federal laws while overseeing billing, payroll, accounts payable and receivable, HR, and insurance. Maintained high standards and smooth operations across organization.• Led transformation of company by introducing non-financial services, embracing practice management software for streamlined project tracking and cash flow projections as well as launching new website.
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Director Of Operations And Business DevelopmentCraft | Media/Digital Mar 2011 - Mar 2013Washington, Dc, UsRecruited to startup public affairs firm to architect and spearhead policies, initiatives, and objectives across HR, operations, facilities, financial, and business management functions. Established robust budgeting foundation and HR structure, expanded benefit offerings, and achieved cost reductions. Identified and pursued new business opportunities, drafting impactful proposals, while fostering cross-functional collaboration and serving as trusted advisor to 5 partners. • Conducted comprehensive operational assessments, prioritized strategic initiatives, and presented actionable plans to leadership for execution. -
Special Assistant To The Assistant Secretary For Children And FamiliesU.S. Department Of Health And Human Services Sep 2008 - Oct 2009Washington, District Of Columbia, UsActed as deputy director for emergency preparedness and response office, overseeing personnel, resources, and operations for the National Commission on Children and Disasters.
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Advisor For Strategic Planning And Policy, Office Of Community ServicesU.S. Department Of Health And Human Services Jun 2005 - Sep 2008Washington, District Of Columbia, UsServed as chief of staff for $5B federal office overseeing nine social service grant programs, including administration of Compassion Capital Fund and programmatic leadership.• Named primary advisor and supervisor for two anti-poverty programs; authored disaster response plans, white papers, speeches, and talking points, demonstrating exceptional leadership and strategic communication skills.• Represented Office of Community Services at White House-sponsored conferences across country, regularly delivering remarks to audiences of 100+ participants.
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Administrative Manager55Th Presidential Inaugural Committee Dec 2004 - Feb 2005Supervised operations of two organizational divisions managing planning / execution of inaugural events. As team lead, coordinated requests submitted by administrative team; determined appropriateness of requests based upon budgetary, scheduling, and other factors and ensuring timely response. Tracked patterns for further assessment. Networked with vendors to complete essential actions within stringent timelines. Partnered with colleagues to successfully disband organization following inauguration.
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Office ManagerBush-Cheney '04, Inc. Nov 2003 - Nov 2004Ensured high efficiency of national campaign headquarters and 20 state offices. Supervised administrative associates, interns, and volunteers in completion of a wide range of procedures in support of campaign goals. Collaborated with colleagues to realize objectives, offering recommendations to increase productivity. Oversaw records management and inventory control according to rigorous guidelines. Active in creation of temporary, fully functional office in New York City during Republican National Convention. -
Special Events DirectorTaca (The Alliance For The Cultural Arts) Jan 2002 - Oct 2003Promoted from administrative leadership role to position leveraging skills to expertly coordinate fundraising efforts for a non-profit performing arts support organization. Responsible for planning and implementation of programs and major special events grossing more than $850,000. Initiated, developed and maintained relationships with local community organizations, businesses, and individual donors. Managed annual Board and individual giving efforts, stewardship events and recognition. Repeatedly surpassed fundraising goals through creative event planning; events included luncheon attended by 1,000 and a live / silent auction gala attended by 400.
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Director Of AdministrationTaca (The Alliance For The Cultural Arts) May 2001 - Dec 2001Accountable for company’s administrative processes, with constant involvement in fundraising activities requiring networking with Board of Directors, donors, civic groups and the community to accomplish goals.
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Office Manager, Volunteer ProgramsChicago Symphony Orchestra Jun 1999 - Apr 2001Chicago, Illinois, UsEffectively coordinated team of auxiliary volunteers, partnering with colleagues to assign tasks and ensure continued productivity. Oversaw Volunteer Programs office operations, monitoring volunteers and staff in completion of various procedures according to organizational guidelines. Informed volunteers of performance expectations and initiated disciplinary actions as necessary. Increased volunteer involvement and enrollment 300% upon delivery of “Working Successfully with Volunteers” seminar to educate orchestra employees. -
Leasing SecretaryPrime Group Realty Trust May 1998 - May 1999
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External Affairs AssistantDallas Theater Center May 1997 - May 1998
Carol Apelt Skills
Carol Apelt Education Details
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Southern Methodist UniversityBfa -
George Mason UniversityMaster Of Arts (M.A.)
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Bowie High School
Frequently Asked Questions about Carol Apelt
What company does Carol Apelt work for?
Carol Apelt works for Eastport Analytics
What is Carol Apelt's role at the current company?
Carol Apelt's current role is Mission-Driven Organizational Operations Leader | Client Success Champion | Relationship Management | Expertise in Public, Commercial, & Nonprofit Sectors.
What is Carol Apelt's email address?
Carol Apelt's email address is ca****@****hoo.com
What is Carol Apelt's direct phone number?
Carol Apelt's direct phone number is +121452*****
What schools did Carol Apelt attend?
Carol Apelt attended Southern Methodist University, George Mason University, Bowie High School.
What skills is Carol Apelt known for?
Carol Apelt has skills like Fundraising, Nonprofits, Policy, Leadership, Public Policy, Program Management, Government, Non Profits, Strategic Planning, Proposal Writing, Strategic Partnerships, Community Outreach.
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