Connects with claimants and clients via phone and email to resolve issues and achieve desired results, received five customer service awards for providing well-researched, easily understood legal advice to clients, and who is a team player who is strongly committed to confidentiality.

Negotiated full releases from timeshares for clients via letters, emails or phone calls to directly to resorts, or communicated with and provided direction to local counsel in the state where the resort's corporate headquarters were located, Presented settlement offers from the resorts to the clients and negotiated counteroffers on behalf of the clients, drafted letters at the request of one of the senior attorneys, discussed negotiation strategies with the senior attorneys, entered entered file notes and documents in Access database, and tracked case activity in Excel spreadsheet for the team project manager.

While on various temporary assignments, created authorization letters for health insurance members and faxed to providers, researched database for earlier submissions in compliance with company policy, entered key data to create insurance submissions for underwriters' use, researched and resolved accounts payable questions and checked staff expense reports for accuracy, took weekly staff meeting notes and wrote summaries for company president.

Handled inbound and outbound communication with claimants regarding claim deficiencies in class action case, performed complex document categorization and quality assurance, processed class action opt-outs and audited files for personal information and requested redaction, captured complex claims data and adjudicated the claims for payment, entered information obtained via phone from potential plaintiffs in mass tort actions into questionnaires

While on temporary assignment at the Garden City Group, performed complex document categorization and quality assurance in class action case.