Carol A. Smith Email & Phone Number

Clayton, Ga, Us

Greater Atlanta Area

Provides global administrative support and governance for multi-brand Learning Management System including management of security roles and all global settings. Supports the design and development of instructional material for training courses and programs that support Inspire initiatives. Supports other training initiatives as assigned by the Sr. Director, Technical Systems Administration & Training.

Margate, Fl

Margate CERT is a highly social program that provides monthly training meetings and represents the City of Margate at all outdoor events. CERT members are trained to support the Fire Department during emergency operations with Rehab and logistics. In addition, they are the eyes and ears for our First Responders at outdoor events that include festivals, carnivals, concerts, etc.

South Branch

Mission Statement - Team Rubicon unites the skills and experiences of military veterans with first responders to rapidly deploy emergency response teams. TR's cultural values as a guide to create an environment that fosters trust and respect and is inclusive of all people who share in TR's vision. • Mission First, Greyshirts Always• Step Into the Arena• Everyone Has a Role, Know It• Get Shit Done• Change Your Socks• Adults Only• Your Mother's a Donor

Boca Raton, Fl

I Heart mac & cheese is a start-up concept located in the south Florida with five company operated restaurants and four franchised restaurants. Developed operational support materials to include operational procedures, performed product testing, assist in menu development and developed training programs for Franchisees, Managers, Team Members and new store opening processes and training plans. I also developed the evaluation tools and plan product rollouts.

Miami/Fort Lauderdale Area

Responsible for multiple restaurants in the Broward county area. Excelled in developing leaders from Team Members, creating a people first environment to retain team members at high rate in my area of responsibility.

Miami/Fort Lauderdale Area

Responsible for the administration of evaluation tools used by operational personnel to measure operational performance in all restaurants both franchise and company operated. Troubleshoot and assist users. Present results to executive team. Coordinate changes to evaluation tools as necessary while working with Operations leaders of the brand as well as a council of Franchisee leaders. Also assist with the Guest Experience survey program to include the daily operations and reporting. Assisted in the assessment of a new set of vendors for a new Guest Experience survey. Supported and assisted in the rollout of a new Guest Feedback system. Supported the development and rollout of an on-line learning management system that was deployed to all operational team members in 3400 restaurants. Develop the training materials and validated the data transfers to the new vendor. Accomplishments include:• Deployed the electronic evaluation to include a change to all in one devices to over 140 company operations Area Supervisors. • Negotiated price with the vendor to coordinated the offering of electronic evaluations to our Franchisees.• Created the training materials for the rollouts of the electronic evaluations and held webinars for users. • Managed the process of developing a brand scorecard where operations personnel above store could sign into one site and view key operational metrics in one place.• Coordinated annually the changes to the Brand evaluation measurement tool to include input from operators, Franchise leaders and Brand leadership.

Miami/Fort Lauderdale Area

Worked in conjunction with the Menu Development team on new menu items to develop operational procedures and training materials for Team Members and management. Also, coordinated the operational field tests of new product offerings and conducted follow up visits to the field to review the operational effectiveness of procedures, and the operational and training materials developed. Also developed the materials for roll out of new system-wide product offerings including the Market Fresh line during the initial roll out. Assisted with the preparation of the materials needed for Arby’s National Franchise convention in relation to a project “Kitchen of the Future” which included working with vendors to prepare 3 D imaging of the new technology and kitchen layout. Assisted in the development of system wide incentive programs to measure operations to include the development of program guidelines.

General Manager - Responsibilities include supervising a staff of seventy-five and management team to increase sales and profits by driving sales. As Director of Training and Marketing I was responsible for coordinating new store openings and training restaurant staff. In addition to training I coordinated Local Store Marketing efforts for Broward and Dade counties

Hired initially as a General Manager in the Fort Lauderdale area, transferred to the training and development department and spent two years training new managers and opening new restaurants both domestically and internationally. As Area Manager I opened three restaurants in the Miami Dade area and supervised six restaurants with sales in the excess of seven million dollars a year. I made the transition into the non-traditional training and development was responsible for the coordination of opening new units and maintaining training manuals.

Miami/Fort Lauderdale Area

Responsibilities include scheduling and training of service personnel, controlling labor costs, public relations and the coordination of banquets and private parties from 10-1000 guests.

Responsibilities include food preparation, accepting of food and beverage supplies, and the supervision and scheduling of service personnel.

Obligation of the Assistant Manager was to oversee and manage twenty employees. Additional responsibilities included hiring and training of staff, accountability for inventory, production and labor costs.

Responsibilities included all areas of management. They included hiring, training scheduling and supervising all administrative and business decisions in running a small business.